Moss Bros. Chrysler Dodge Jeep RAM Riverside in
Riverside Grove (CA)

Told them I didn't want my to run my credit until we thought we had deal and then they didn't listen! Told them if we had close to a deal run my credit twice and then they ran it 8 times! Don't buy here they don't listen!! I talk to the manager and nothing happen. So there is no countable here at this dealership!

I Had a bad experience and very unsatisfied customer service first appointment with Elias B. Had to wait about 20min. to be helped then he told me that another sales representative was going to help me. I left the dealer after no deal was reached. The next day Oscar Carreon reached out to me to know why the deal was not reached, and after a couple calls back and forward we reached to a deal, he told me to go to the dealer to close the contract for the car. When I got to the dealer they tried to sell me a different car(car with lower features, less value). Its upsetting that Oscar wasted my time on phone calls and making me go to dealer to close the deal but was going to give me a different car.

Terrible service. Turned my truck in with a def sensor issue. They had my truck sitting for 7 weeks before they worked on it. Called and claimed I put gasoline in the diesel tank when I did not, and I am the only person who drives my vehicle. Charged extra on top of my deductible for my warranty. Tried to tell me it’s normal for vehicles to be out for months when worked on. (Seriously!?) left my car filthy dirty when I picked it up. Did not offer a vehicle when my car was out for so long. And honestly flat out didn’t seem to give a crap.

My name is Oscar Vargas Lemus, and I am very disappointed with my experience at Moss Bros. Chrysler Dodge Jeep RAM Riverside, specifically the service department. I brought my 2018 Dodge Charger Daytona in on December 3, 2025 for a diagnostic. I was told the vehicle would need to stay up to 5 days, which I agreed to. Instead, the car remained at the dealership for 7 days and was picked up on December 10, 2025. When I picked up my vehicle, it was returned with severe water spot damage all over the exterior, especially on the hood. I dropped the car off clean, and this damage was clearly not present beforehand. The condition appears consistent with hard water being left to dry on the paint while the vehicle was in the dealership’s care. I immediately raised the issue at pickup with the service advisor on duty, Jacob Ormonde, and was told an investigation would be conducted, which could take up to 5 days. I waited the full timeframe. I also made multiple follow-up attempts to resolve this issue, including contacting Aubrey Ingram, and submitting written complaints through: The dealership’s online contact form The “Talk with Glenn” form Despite these efforts, I received no response, no update, and no resolution. The lack of accountability and communication is unacceptable. If a customer’s vehicle is damaged while in a dealership’s possession, the minimum expectation is a response and a plan to correct the issue. I am posting this review because all attempts to resolve the matter privately were ignored. Based on my experience, I cannot recommend this service department.

Today the starter died on my 2013 JKR in the parking lot where my wife goes for physical therapy after her total knee replacement surgery. I called AAA for assistance. At first I thought the battery had died, so an AAA technician jumped the battery, but alas, no success. He checked the battery, and found it still had a full charge! He then diagnosed the problem as a failed starter! The technician called for a AAA tow truck. We had the Jeep towed to the Moss Bros Jeep dealership in the Riverside Auto Center who had serviced/repaired my Jeep on numerous occasions in the past The Jeep service rep said he needed "approval" to work on my Jeep because it is over 10 years old! The service manager REFUSED to authorize any repair on my Jeep because it is over 10 years old! I can not believe this! I paid for the "lifetime" Mopar Max Warranty when I purchased my brand new, never driven Jeep JKR in 2013! Now the local Jeep dealer tells me he will not work on my Jeep at all because it is "too old"! I had my Jeep towed to a local independent repair shop for repair! I am beyond upset!

Update as of 12/4/25 I have yet to get a response from anyone at this dealership. I have called, been put on hold, sent emails and nothing. I have already paid for the warranty, and I should not be paying out of my pocket, again to have an oil leak repaired. My husband and I purchased a 2019 jeep wrangler rubicon from this dealer after having multiple positive interactions with them, buying our Ram 2500, our friends purchasing vehicles and so on. We bought it used in June of 2022 with a 5 year warranty or 100,000 miles. I think I have an oil leak and went to use the warranty, only to find out it had expired January 1 2025. They claim the 5 year warranty is from the original date of in service, not my in service date, which is June of 2022. Why would we pay almost $4000 dollars for a 5 year warranty that expires 2 and a half years after my vehicle was purchased. They were going to go above and beyond for my husband when his turbo went out, even though he had exceeded the 100,000 mile mark on his truck. We will never purchase from this dealership ever again. Sales department is decent, but the finance department and service department is a joke.

Sales team was great, but service experience was not good at all. Bought a used truck and identified 3 issues within the week (busted tail light, passenger side visor broken, blown speaker). when i brought it up, i got the, "well you didn't say anything before driving it off the lot", but sales rep was able to get me scheduled to "check the issues out". after 3-4 days with no follow-up, i was able to find out that nothing took place and they would need to keep it another 5 days to "review". Ended up picking up the truck since management also denied paying for a rental. they did do a half a55 wash before i picked it up though. I bought at this location for the last 15 years and this was probably the only time i needed their service dept. Definitely not happy with the poor service i received with the amount of loyalty i have shown. Will have to re-think dealerships when i change out my wife's car in the next few months. I guess i wasn't the boss...

Be sure to triple check your paperwork if you go to this place. We signed for gap insurance and they conveniently forgot to put it into our contract. Now that we need it we don't have it and have to figure things out ourselves. They don't give a crap about people, all they want is a sale. Be wary and don't trust everything the financial people say. Ask questions and MAKE them show what you want in writing.

Some make this make sense. $700 for just the 2 front break pads. Just the pads. Not even the rotors or calipers. Just the FRONT PADS. Also how does an $80 front right axel become a $6000 repair? These prices are acually crazy. I will not be coming back. These prices dont even seem legal. What is your labor rates? $1000 an hour? Also good luck calling these people. They never answer.

We buy a jeep wrangler 2024 And I was completely satisfied.I did have a few issues, but the service people were very helpful and particularly one person who has always being there in helping me and he has so much knowledge on the vehicle,Clay Sensi. Thank you so much and to all service people

Had a powered steering fluid leak from my 2013 Grand Jeep Cherokee. The service department at the dealership was very helpful and friendly, especially Jacob Ormonde who went out of his way to help me a lot. Inspection found the problem quickly and the price for the work was fair. Thanks Jacob.

Worst experience received after checking in my vehicle for service. Bought new Ram 1500 after 1000 miles dash lid up like a Christmas tree. Checked in truck for service after I had an appointment and was told truck won’t be checked for 5 days and no rental provided. I reached out to service department to get this resolved. I was told there is nothing they could do to help. I have a new truck with only 1500 miles on it and it needs to be shut down at dealer for a week with no loaner car provided.

Don’t bother coming here their communication skills are non-existent. They don’t answer calls or return them. I left multiple messages, but I never received a phone call. I had to personally visit the service center just to get an answer about my car. My car was there for two and a half weeks without any communication from their end. Unless you visit the center, you won’t know anything about your car. There’s no point in trying to reach out to the general manager, Casey, because he also doesn’t return calls. It starts at the top, and that’s why the service center doesn’t answer or return calls.

I couldn’t be happier with my experience at [Dealership Name]! From start to finish, I was taken care of like family. Matt, the GM, made sure everything went smoothly and checked in to see that I was comfortable throughout the process. Francisco handled my deal with professionalism and patience, making everything clear and stress-free. Resendo took care of the finance side and made the paperwork quick and easy. The whole team went above and beyond — it was hands down the best car buying/leasing experience I’ve ever had. I drove away in a great car with a great deal, and I’ll definitely be recommending this dealership to friends and family. Thank you again to Matt, Francisco, and Resendo for such outstanding service!

The customer service in the service department is absolutely HORRIBLE! 7 days to just look at my car. I went in after seven days and Austin in sales hadn’t even gotten it looked at yet. They’re READY to sell you a vehicle but if you need service avoid Moss Brothers Riverside and Austin. They could care less if you need your car or not!! NEVER AGAIN!

You know they made sure I left with a truck but a few things wrong with it that never got attention to but I'm going to just deal with it truck runs very good but deceiving me that it had automatic door locks with a key fob that looks like an aftermarket deal sure got the managers special alright won't buy anything from here anymore

To Fred K and Moss Team, I want to take a moment to share my experience working with Michael Klein at Moss Brothers. From the start, Mike stood out among the three dealerships I was working with. I had a clear idea of what I wanted, the price I was targeting, and a very limited window in my schedule, made even tougher as I was under the weather with the flu. What impressed me most was that Mike truly listened. He didn’t talk over me, which is important to me, and he respected both my knowledge and my time. When I told him I only had until 12 p.m. before a meeting, he promised to follow up before then...and he did. He even checked in again at 12 and 12:05, keeping me updated without being pushy. That level of professionalism and respect made all the difference, especially compared to other dealerships that disrupted me with poorly timed calls. When I told Mike I was on my way down, the rest of the process was smooth and efficient. He was transparent, never tried to talk down to me as a female buyer, and acknowledged the research I had done. It took only a few hours, and I drove away with exactly what I wanted. On top of that, Mike made the experience personal. He spoke about his family, even sharing a picture of his baby girl, which showed me his humble and kind character. He did manage to get me hooked on bigger tires and wheels, but that was part of the fun! This was hands down the best car-buying experience I’ve had. The only thing I didn’t quite understand, why doesn’t a Jeep dealership hand out ducks? (Thankfully, I did get my keychain!) Mike is a genuine asset to Moss Brothers, and I hope this note makes it to the right people. He represents your company with humility, professionalism, and authenticity. Thank you again, and happy selling!

I recently had my vehicle serviced at Moss Bros in Riverside, and I’m extremely satisfied with the experience. From start to finish, the team was professional, efficient, and courteous. The service advisor, Brian Santoyo, clearly explained what needed to be done and kept me updated throughout the process. The work was completed on time, and my car is running smoothly. I also appreciated the clean and comfortable waiting area and the attention to detail in both the service and customer care.

I came to Moss Bros in riverside to purchase my first vehicle, there car salesman Mike is the greatest, made me feel at easy not pressured. Explained everything thoroughly made sure I was ready and felt good about my purchase . I purchased a Dodge Durango Gt 2025 , me and my daughter are loving our new vehicle.

Mike and team were awesome! The vehicle I wanted was a rare find but I found it at another dealership and they didn’t hesitate to make a trade for me. They went a picked it up and everything was so easy from making a deal to getting the vehicle. Go see Mike!

The sales team at Moss Riverside went above and beyond to get me into the truck of my dreams. This was Memorial Day 2024, but I plan to upgrade my vehicle this July 2025 and of course I'm going back to Moss Bros Riverside!

Avoid at all costs. Our 2020 Jeep Grand Cherokee was in for 36 days for a simple water pump and AC EVAP coil issue. Brian Santoyo, the Service Manager, flat out lied to us for 2 weeks saying they were waiting on a new timing plate cover because it would not seal.l with the new water pump. No new timing plate cover was replaced or installed, our vehicle was left absolutely filthy inside (see pics) like the windows and doors had been left open for weeks. They left bolts out of our center console and AC line in the engine compartment and the intake tube loose! The leather dash cover is no longer fitted, doesn’t line up and has air under it. I took it back to have them fix the bolt and dash. A week (yes a week!) later Clay called and said everything was done and ready for pick up. Nope, dash cover is the same and no bolt was replaced.

I recently had a very disappointing and terrible experience with my 2020 Ram service at Moss Bros. Chrysler Dodge Jeep RAM Riverside. The truck was dropped off on May 12th after unresolved issues after 3 visits to Norco Ram Dealer because of the message I get “SERVICE SHIFTER”. I was told it would take about 10 days. They kept the truck for 38 days, as they stated that the part was delivered defective the first time, and was it was delayed the second time. To make matters worse, they told me that the battery is not original and needs to be replaced, even though the battery was replaced in November 2024. I told them okey (have no option) please get me the replacement battery back, and they approved. Today, I went and picked up the truck, and they charged me for battery and Module, I asked for the old battery, they brought me a junk one, then I told him this is not mine. He said this is the only one we have, then I showed him the picture of my battery which was taken when I dropped the car off, When I expressed my dissatisfaction to the service advisor, his response was dismissive and unprofessional, suggesting I take them to court. In addition, the truck was returned to me in a very dirty condition. Additionally, the tire pressure was too low with a message on the screen, I do not know how they give the car to be driven when it is not safe. This dealership's lack of accountability and customer care is appalling. I would strongly advise others to avoid their service department.

Burned that bridge with me after 20 yrs of loyalty. Sales told me I was buying a certified pre owed. 4 yrs later they’re telling me it’s not after having issues with it. About 2 months after purchase, Americas Tire advised me that I had a rubber plug on my front left tire. So I drove to the dealership and spoke to the lead salesman about it and he told me there’s nothing they can do because we can’t prove it was there when I bought it. I recently Dropped off my truck clean from a fresh wash, and it was returned to me 3 weeks later covered in dust to where it was obscuring my view driving home.

Car is 3 months old, electrical issues out of our control. Told because we didn’t have an appointment the car would take 2 weeks to fix. At this time they didn’t even know what the problem was. They didn’t call us at all for almost 2 weeks. We finally called the service dept. and were told they still had not determined the problem. Five days later I received a call the vehicle was ready, the issue was with the LoJack wiring. I came to pick up the car on Saturday morning, it was filthy dirty. See below photos. First, not having a car for 2 weeks is unacceptable to any family or individual. I will never buy or recommend Chrysler Jeep to anyone, I discourage any company that tests customers this way after the purchase.

So I took my durango v6 in to get the Dreaded v6 tick fixed. They replaced lifter and cam shafts. $5k later, I got the vehicle back, and I noticed that after a month, I could smell oil burning. About 4 months later, I finally got to the dealer but didn't have the car. my wife was out of town, and she drove it. I explained that I had an oil leak and believe it may be a pinched gasket to the valve cover. They said to bring it in. I asked if they had a courtesy vehicle so my wife could drop ot off being we have kids. of course, they don't. By the time I'm able to get the vehicle there, the warranty ran out. and they didn't care that I made them aware of the issue while in warranty. And told me that it wasn't covered. In the photos, you can see what I found. They broke my valve cover, as well as the support brackets were all loose and missing nuts. Be careful. cost me 3 hrs and $200 to replace the over.

Very unpleasant experience. Had to return my car after 20 days of service for collision repair. Extreme inconvenience. Service management is very unpleasant to work with. Requested a shuttle after returning my rental and was denied until I argued. They gave me a lyft after. Would not recommend this company. Compound dust all over, overspray on gaskets for the back window. My car sounds a lot louder than when I dropped it off. Stay away from this company. 7/6/2024 Update after 1 year. The company contacted me after the review was posted. Still to this day have they yet to fix the issues. To me its a loss and i'm not paying a lawyer because who has the money for that. I will never use this company and i highly recommend not using them. This is my Experience Yours May Be Different. Lawyer fees are not worth it. my loss but hey is what it is right? Also want to add i did point these issues out before leaving the shop and was told the repairs and damages would be fixed but only after returning the rental under Distress of being forced to pay parking fees as per the Insurance Company said it would be my responsibility. EVEN AFTER POINTING EVERY DEFECT OUT THEY STILL MANAGED TO JUST CLEAN COMPOUNT NOT THE MOUND OF CLEARCOAT IN MY WHEEL WELL THE OVERSPRAY ON THE WHEEL WELL AND ATTACHED GUARDS. VERY SAD WORK AND I WOULD NEVER TAKE PRIDE IN WHAT I RECIEVED. I DO NOT INTEND TO GO BACK FOR REPAIRS AS I ALREADY PROVIDED THE CAR 2 TIMES PRIOR AND HAD TOLD THEM EVERY DETAIL OF ISSUE. THIS IS INSURANCE FRUAD IN MY EYES AS THE JOB WAS NEVER FINISHED BUT THEY STILL CLAIMED ALL THE MONEY. THEY OFFERED AGAIN TO REPAIR BUT HOW MANY TIMES MUST I BE INCONVENIENCED AND AT MY OWN COST OF TIME AND FUEL.