What clients say about U-Haul of Riverside in Riverside Grove (CA)
I come here often to rent tow dollys and buy shipping supplies. The staff is amazing and helpful. We had an emergency and the manager and staff were very understanding. They were so kind to us. Dealing with car problems can be stressful. Navigating the return on the dolly after dealing with that was smooth because the extra mile they went for us. Thank you.
They guy that did all the paperwork and gathered the truck and trailer for me did an amazing job super friendly and professional couldn't ask for a better location especially employee if I could give a million stars i would!
Andrew from Uhaul Riverside reached out to me and said that he could help get my vehicle in a few days early for installation. He also was very knowledgeable about my hitch setup that he was able to save me $200 versus the original quote! Huge shout out to Andrew and his Crew! These guys went over and above helping me with my hitch needs.
The propane refill situation is always disappointing. Rude employees and bad system. I have had to wait over 15mins for someone to come out. And when they finally come out they are upset.
Been waiting for over 30 min in a line of 2 people..There is no one inside the building for the most part like no one works here. I also had a reservation that doesn't seem to to mean anything. Would avoid this u haul at all costs . The phones just keep ringing I was about to answer them and let other people know no one is here working
Great customer service. I came in and there was a line of folks in front of me. I was taken care of within 10 minutes. No hassle returning the truck since I brought it back the way I took it.
For a Sunday at the end of the month these guys should get a raise! Very professional and courteous.
ZERO STARS! ABSOLUTELY UNACCEPTABLE SERVICE!
If I could award zero stars to U-Haul, I would do so in a heartbeat! This entire ordeal was an absolute nightmare, and after this catastrophic experience, I am officially done with U-Haul forever.
I reserved a moving box to relocate my daughter from Washington State to Southern California. The original reservation confirmation misled me completely, listing November 23rd. I assumed this was my delivery date—a reasonable assumption for any normal business—but it was merely the date it might grace the local facility with its presence!
It showed up at the facility on the 19th, and I got a follow-up email days later promising delivery on the 28th. A massive, shocking delay that messed up all my plans.
But wait, it gets worse! The 28th arrived with ZERO communication—no confirmation, no delivery window, just silence. When I called in, furious, they casually dropped a bombshell: the date was now the 30th, then spontaneously changed again to December 1st! I received NO NOTICE of either of these ridiculous date changes!
I wasted hours on the phone, dealing with absolutely unhelpful staff who couldn't care less about accommodating their own promised timelines or offering a shred of a resolution. They are totally inept at customer service.
Out of sheer desperation, I had to scramble and borrow a truck just to pick up the box myself. I had a sliver of hope they might manage to pick it up on their originally scheduled date, but no! They offered absolutely no help or mutual outcome.
Now, because of U-Haul's spectacular incompetence and total disregard for their customers' time and schedules, I have to upend all my plans—again!
AVOID U-HAUL AT ALL COSTS! THEY ARE AWFUL!
Staff at this facility is over worked and needs help. They are clearly understaffed and thier stress levels are clearly high. Thier patience is super low and it is now affecting their customer service. Upper management should take ownership of this problem and find a solution before you lose more customers like myself. I rather go to your competitor than see your staff struggle the way I did this weekend. They had trouble with your computer system, amount of customers, low staff or the staff that was there could not handle the amount of customers that come in on Saturdays. Either way, what seemed to be the manager was doing his best to keep a hold of everything while stressing himself out by trying to be everywhere to everyone, mostly because he did not have enough help that day. I really felt bad for the guy and the other 2 staff memebers that were there. 1 even started his day before he was supposed to come in with a good attitude but by the time I cam back to return my last U-Box, he got upset in the location I off-loaded the trailer because he had to move it himself now. No one was there to guide where to drop it off and I left it where there was room without blocking a driveway or was in th way. He clearly was stressed and gave me an earful of which I suggested I can move it for him but it made it worse so I just left before I snap and make his day even worse. Please get this branch some help so you can prevent this from happening again.
My husband went through online reservations for our truck today weeks ago. WEEKS ago. We planned for a single day and an 8am pickup from the Dropbox. Get to the lot and when we tried to check in nothing was assigned. We finally got through customer service and connected long enough for the rep to assign a truck just to get disconnected before we completed it. No call back. We finished the pickup online but there were no keys in the drop boxes. Had to call customer service again just to have to wait for the store to open after all. Obviously the rep couldn't magically make keys appear. Good thing we planned ahead for the early pickup..... there were multiple customers waiting because of the same problem by the time the shop opened. There's more! All of the insurance options we purchased were gone, showing that we had declined them.....So was the money we paid for them. Pre paying and pre planning does NOTHING with Uhaul. Next time I will spend the extra money to go through a different rental. My bad for being burned and getting what i paid for but this was an absolute joke.
Thank you to the second call center agent that helped us. I don't know who you are but I hope karma smiles on you today for your kindness and patience with our frustration. You're the only good thing we experienced today with this company. Uhaul you owe me an hour of my time and as far as morals go.....at least a partial refund for the help I have paid sitting and waiting at my home with nothing to do but lose their time too.
Refused my brother’s service after making a reservation. Ridiculously inconvenient, thankfully we had good friends helping us move and they were able to rent the U-Haul truck for us but was an unexpected unnecessary hassle.
Everyone was knowledgeable about things, I was brought to the desk and explained the process. Everything clearly went well and that entire rental went smoothly.
Nice place friendly people but the vehicle was blowing black smoke, tires needed replacement not safe for freeway use, interior falling apart. Ready for the scrap yard.
Moving is stressful. The staff here make moving much easier because they are fast, friendly, efficient, and have common sense. Thank you for suggesting the 2-wheeler and extra boxes! I appreciate you! ?
Customer Service is absolutely Horrible! Highly recommend you go to a different location if at ALL possible. You'll leave irritated and exhausted after dealing with the front desk.
there is a lady there with glasses. She is very very rude. She’s treating customers very bad she I just wanted to ask a question. Why am I getting charged and she told me to go outside and rub your nose and stop crying she even cursed me in her Mexican language in front of her manager don’t go to her
Skye provides exceptional service. I watched her juggle customers so smoothly without any hiccup. I’d work with her at any company and will be back because of her service!
I've rented from this place many times and have had the exact same experience every time, thus why this facility gets 5 stars from me.
However, they are severely understaffed. The employees are perfectly fine, the trucks are fine, the work they do is fine, when I get to the counter to check out or check in, they are quick and I have no problems with them.
The problem is that at best they have 2-3 people on site at all times. One cleaning trucks, 1-2 working the counter or helping people out.
The people at the site deserve 5 stars. U Haul, the company, deserves 2. The employees here are carrying you, U Haul.
Do better.
Scammers! One of the laziest people I have interacted with. Did not attempt to really help customer that was a head of me with any of their questions. Kept saying I don't know instead of looking up the answer in their system. I went to drop off a uhaul rental, then with me didn't bother to look up cost or want to confirm the total cost. This place ended up charging me an additional $270 for wrong location drop off, this was after I had taken the Uhaul to another location that I was told originally told to drop it off at. The original (first) uhaul location said to drop off here at this location. To say the least I was annoyed because I had to drive to two different location due to info they provided, then they proceed to charge me additional $270 for wrong drop off location. Feels like they were trying to scam their customer. At this location I dropped it off on Sunday March 23rd around 12:45 pm. Whoever was working at the time is quiet lazy, lacked customer service, seemed like they did not care remotely. I didn't expect them to bend over backwards, but making any amount of effort would have been more then what this man did. A friend that observed both interactions made similar comments right after leaving without me having mentioned anything. Saying that man made no effort to look up your details or provide any answers to to your questions as well.
I would give this 0 stars but I have to give at least 1. The customer service here is HORRIBLE! I have never once been able to get someone on the phone without going through the central corporate line. They also lose our UBox information regularly and don’t care to fix the problem. If you can avoid using this location, do so!
The guy that helped get my U-Haul in store is awesome. He’s very knowledgeable as well as the female that helped me set it all up over the phone.
Thank you guys for making this part of my move less stressful.
I recently visited this location 3 days in a row and made 3 separate vehicle rentals over the course of self-loading a U-Box for moving. Each time, I interacted with friendly, helpful, professional staff who were willing to go the extra mile to meet my needs, and the vehicles I rented were in good condition. It's true that you'll likely have to wait a few minutes to speak to someone about your specific needs, but I don't think this is the type of business where it's reasonable to expect instantaneous in-person assistance. This 5/5 rating is NOT perfunctory, as perfect ratings too often seem to have been degraded to these days; I truly wish to represent an excellent experience over multiple interactions, and staff that went above and beyond what I expected from them.
..the female you guys had in the front @ this location has a lot of customer service to learn, she would turn her head silent every time I asked her for something, she had no input after I showed her what i was moving, when the other guy was tending to me she was interrupting him like i was invisible; guys please train this girl to look at the customer when talking to them and make them feel welcome, figure out what's the best option for them are, etc, etc, another thing, that wifi has to go...
If you don't buy the insurance they will scam you with pictures of damage that wasn't there if you self-return/over night return the rental. I took pictures of where they told me to so that I could verify it was in the same condition.
It's a week later they charged $175 for damage that wasn't there and the manager Miguel spent 30 minutes on the phone fabricating pictures with no proof that the damage was on the same truck I rented. Both instances of "damage" were in places that the self checkout doesn't ask you to take pictures of. Very serendipitous. They seemed like honest young people working there. Shame on me for trusting them.
If you notice, there's no van number in these pictures. They ask for odometer, driver side profile and inside the trunk space to return it. These are of the passenger side, and the back left of the vehicle. Coincidentally where I don't have proof that it was fine when I left it.
7131 Mission Blvd, Riverside, CASmog inspection station
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