Stay Away
Worst shop I’ve dealt with in my years of driving. The service lady was rude and unprofessional, and management had the same attitude. No respect for customers.
Poor communication, unclear charges, and a very disappointing experience overall.
Truckers — do yourself a favor and take your business somewhere else.
Albert and the crew in the shop are fantastic! They communicate great, are knowledgeable and always try and get me the best prices they can! They service all of my trucks and they get them done quick! We will always be faithful customers! Thanks guys!
When I purchased the radiator installation from your shop in Oklahoma City, I specifically instructed you to install a Freightliner dealership radiator, not a low-quality or aftermarket unit. That instruction was made clear at the time of purchase.
You are now claiming that no such instruction was given. That statement is false and appears to be an attempt to avoid responsibility.
The radiator your shop installed failed after approximately one month. This failure occurred in Tehachapi, California, over 1,500 miles away from Oklahoma City. It is unreasonable and unrealistic to expect me to tow the truck from California back to Oklahoma City for your manager to “inspect” or “test” the radiator. That excuse is invalid and irrelevant.
The facts are simple:
• Your shop selected and installed the radiator
• The radiator installed was clearly not a Freightliner OEM radiator
• I was charged as if it were a Freightliner radiator (approximately $1,100)
• The radiator failed prematurely due to poor quality
• I will not pay additional labor costs for your mistake
Any attempt to blame the radiator manufacturer, your mechanic, or lack of inspection opportunity is unacceptable. Your shop chose the part, installed it, and charged full OEM pricing. Responsibility rests entirely with your company.
I have already successfully disputed the charge with my credit card company and received a refund. No payment will be made to your business. This matter is closed.
This email serves as a formal record of your improper repair practices and overbilling. I travel I-40 through Oklahoma City multiple times each month and have operated the same trucks and car haulers for over 15 years. Commercial carriers do not disappear after one visit, and service quality matters.
Do not respond with further excuses. Any additional communication should be factual and documented.
Great service we have a small fleet of seven trucks and trailers fast and friendly road service have never left us hanging , Quick turnaround times in the shop as well. Thanks guys
I brought my 2024 Freightliner Cascadia to this shop on September 13 to replace the radiator. I specifically told them to buy the radiator from the Freightliner dealership because it comes with a 6-month warranty. They assured me it would be done.
On November 24, I contacted the Freightliner dealership and was told that no radiator was purchased from them under this shop’s account on that date. The radiator they installed failed last night and started leaking from underneath.
This means the shop did not buy the radiator from Freightliner like I requested, and the part they used was clearly defective. Now I am stuck with a broken radiator again, and the shop is refusing to take responsibility.
Very unprofessional and dishonest. I do
On 6/14/25 I was charged $313 for an ac condenser, $556 for a compressor, $361 for a dryer for a 2016 IHC Prostar. Total repair over $2200. This fixed dash but not bunk AC. On 6/20/25 they charged another $750 to repair the bunk AC. AC failed every day & was returned for 3 more days. Finally the ac worked for 3 weeks straight and failed again. It is now in a different shop.
Its hard to find great service thats also available on weekends. I had a high pressure power steering line come loose and no tools, wasnt sure what it was. They said, come in down! I ran over and had me diagnosed and up and running quick. These guys are friendly, knowledgeable and honest! If you need work done, trust that this shop will give it to you straight and get you back in the road
We waited weeks for them to repair our dump truck. We were hung up on when we called for updates and we were charged thousands of dollars and the truck still isn't running correctly. It seemed to us that our business was not important to them and we felt like we were bothering them. That's our experience, not saying others haven't had a really great experience. ** Even though the owner asked me to contact him, I did and he never followed through on contacting me back**
The mechanic and the service writer lady were nice. The repairs I was quoted $9,500.. The Volvo dealership down the road did the repairs for $4,600. . This shop will take advantage of you by marking up parts prices over 30% . I understand the marrking up prices for going to get the parts , but their mark up is ridiculous. This review is 100% facts , no BS. If can edit this review when I get home I'll post pictures of both the estimate they gave me and the receipt from the dealership
I was in a real bind with freezing weather and broke down. I ran out of fuel running the generator to stay warm and these guys were the only one who answered out of 20 places I called stating to be 24 hours but wouldn’t answer the phone. They brought 50 gallons of fuel and got me refueled.
Friendly people, they know what they r doing, my cascadia broke down their service was quick straight forward and at the end Don over the phone helped me with the estimate when i told him the repairs r out of budget, he helped me the much he could which i really appreciate.
On a Sunday?? Who ever does work on a Sunday? Came in special to check out my issue, didn't charge anything extra for the special trip, you can bet anytime I'm in okc and need help, this is the shop im going to call. Need to make that gasket replace appointment. Thanks yall, greatly appreciate you!!
Excellent service. These guys answered the phone at 1130 at night the day after Thanksgiving. Truck was towed to their shop, we left the keys in it. They got it in the shop first thing in the morning and had us on the road by 330 pm today. Can't thank them enough, so nice, so professio Al definitely k ow what they're doing and incredibly fair on their prices. Great place.
I was stranded eneoure to CA from IL with 4 horses on board my trailer. Albert is a sweetheart. Repaired my truck the day but was towed in and sent me in later that afternoon. He was accommodating and didn’t take advantage of my situation. Blessings!!
I never used them b4 . I got number from Peterbilt part guy. I called they put me right thru to road tech Levi. He went to Peterbilt picked up part I needed and was at my truck in 30 min went right to work and got me rolling I would definitely use them again and if asked I would give his number without 2 nd thought. Nice people quick service
The absolute best place in Oklahoma City to take your truck for repairs!!! Had to have the clutched replaced and they got us right in and we were back on the road in 5 hours. Will definetly recommend them to anybody who needs any repairs on their truck!!!!
Every person I dealt with was amazing, their office lady was very helpful and kind, Albert and all his mechanics were the best. Very honest about pricing and what they were doing. They worked fast but paid attention to detail. Went out of their way to help put on hub cake and lug covers after I had checked out and left the bay. 10/10 would go out of my way to give them my business
The customer service representative at this establishment exhibits exceptional amiability and remarkable grace. The premises are meticulously maintained, the technicians are exceedingly skilled, the pricing is equitable, all aspects ensure safety and protection, and they efficiently facilitate your visit.
We lost the tranny in our truck traveling through okc. After sitting at premier freightliner for three days untouched we decided to bring it here. Had the entire job done in one day. Great service and fair prices!
This company provided services for me two times on a last minute call.
They were thorough and explained and discussed pricing before servicing my equipment, and even recommended another repair shop for work they were unable to do.
Thank you Bobby and crew! You all made me feel relaxed, even when my day was falling apart.
A little late on my review, but haven’t forgot the great service from Truck Doctor!! We were traveling through OKC in our RV, and we experienced a busted airbag. Thanks Bobby for all of your help, and we appreciate you checking on us after the fact. We made it after all on our long awaited trip. Alisha was also very nice and helpful in dealing with our warranty company. Wish we could remember the technician’s name that is a big OU fan; so kind also. Thank you folks; we really appreciate your kindness and prompt service!
WARNING!! This company is a joke. Don't take your trucks here. THE REVIEWS ARE TRUE... I LEARNED THAT THE HARD WAY!! The quotes they give you are not accurate at all, not even close. I was towed in last month due to a problem with the engine. Turned out I needed a whole engine swapped. First, Rey Hernandez quoted me between $3,500-$5,000 for labor and liquids to get it done. Then, after I told them that I had ordered the engine from LKQ, they changed it to $6,000. I ended up paying $10,676.14 MORE THAN DOUBLE OF WHAT THEY INITIALLY QUOTED ME! The first invoice they sent me after the repair was for $11,023.93. They were nice even to give me almost $350 discount... WHAT A JOKE!! Apparently there is only 1 person in the shop that knows how to get the job done. They said it would take about 2-3 days to do the swap, and it ended up taking 10 days once they had the engine. Everything was done fine, except for the fact that they put the wrong dip stick in it and it wouldn't mark the oil???? Something that they forgot to tell me. We figured it out next day when my driver was trying to check the fluids. AVOID THIS SHOP!!!!
I went to several shops in the area trying to get a valve on my fuel lines fixed and they all said they couldn't do it or couldn't get to it until the next day. Walked into this shop at 4:55 when everyone else was closing and they were happy to help me. Got me in and out within an hour. Tech had a very can do attitude, which I appreciate. Great experience. If I ever need work done again while in the area this will be the first place I go.
I needed road side assistance. This company was willing to come outside and check me out on the road. I was exactly 30 miles away. They came and they told me that I need to be towed to the shop. I told them No Thanks and called different company. In the mean time I received a phone call from their office asking me to pay 920$ for absolutely nothing. The guy just came and went under the truck for one minute and told me he cannot help me. Btw the truck is now driving, the transmission computer had to be reset, the other company did it for $420 and in less than 30min. So I guess it is possible to have good service out there sometimes. And IF the Owner of the shop is reading this, I am not running away from payment. I know exactly well that you still came to me in the cold, so YES I will pay any amount that is fair. But 920$ for nothing is unfair, especially if you did not do anything else but drive 60 miles. And it just brings bad business back to you, because your reviews speak for your company better than anything else. I hope you reconsider the large amount asking me and give me a call to clear things out. You know who I am and you have my number. And I gave you 2 stars because you still came out to me in the bad weather.
Sent in truck to replace injector. They put the wrong injector in and the truck went 425 miles and burnt the piston. I do not recommend using this company.
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