This rating is based on customer reviews, inventory size, pricing, and service quality
A-Z Auto Parts & Auto Sales in Oklahoma City, OK scores 76/100 with overall positive sentiment. Many applaud helpful, professional customer service, quick turnaround, fair prices, accurate parts, and staff who find items fast or guide you elsewhere. On the downside, several reports cite bad engines (lifters, leaks), warranty confusion/denials, limited stock on basics, freight delays/canceled shipments, parts not ready, and occasional high prices. Wait times range from speedy to weeks. Yard organization wasn’t clearly reviewed.
Address:
10824 NE 23rd St, Oklahoma City, OK, United States
What clients say about A-Z Auto Parts & Auto Sales in Oklahoma City (OK)
I paid 5500.00 dollars and got a piece of shit motor im pissed won't do anything either do not buy from them bad people I help people get through life with little worry its people like this I wish was not in business they give good people a bad name buy from someone else, God forgive u cause I don't and wont
Came in this morning to purchase a seat belt buckle. Called ahead and was told it was in stock. Drove 20 minutes to pick it up. Upon arriving, i was greeted by the only counter sales lady there at the time. She was very friendly and eager to help, but the rest could seem to care less. A mechanic or parts puller was asked to grab the requested part from the lot and “THEY WILL JUST HAVE TO WAIT A DAMN MINUTE” was said as the employee grabbed the paper from her hand. Ok. Its 9am. I get it. People still waking up. But it gets better. I offer to pay but nobody was available to pay for the seat belt buckle. I told the lady i would go get breakfast and come back. I get back from breakfast. Still no other employees, and i could tell how frustrated she was. She said “i have some news, the seat belt buckle was sold with some other parts the other day.” I just wasted an hour at this point. Was told “safe travels” in a kind way before i left.
-Your front counter employees NEED HELP. The poor gal was doing everything on her own.
-Your parts pullers need better attitudes in front of customers
-your inventory needs to be audited. To not know parts are missing etc is absurd. Especially when someone travels after confirming you “have it”.
Do better.
Drove forty miles to get a drive shaft for a vehicle set there for thirty five or forty minutes.Waiting on to get me the part.And then I have to ask him for the part, and then they tell me, oh, it was catalog grown.We don't have that part.The closest one I got is in texas.And it's a lot higher.I wouldn't buy anything else from a to z.Auto parts.
Sold me a 2016 Dodge Challenger V6 engine with less than 35k miles. All the lifters were bad, the thermostat sensor was dead, and it leaks oil. Their website claims 100% guarantee. Since it was handled through insurance I was given no paperwork for the engine. Called the store and they said its only a 90 day warranty. The insurance claim alone was 5 months. Do NOT trust any part from this location.
If you order from this place, be prepared to pay upfront and wait two months to find out the part isn’t gonna be shipped anyway because they misjudged the freight prices get wounded around and wool around hoping for a refund soon
For this to be a used parts service location they don't have many options to choose from! No starters, alternators, which is like 2 main and most popular used parts, they also told me they don't have windshields! Businesses please do better! The name is misleading!
Drove 30 minutes needing a radiator, and Charlie at the front desk was absolutely amazing, he was super friendly and had a big smile the entire time. The service was fast and great.
Their okay, Lil pricey I paid about 90 for a car window I could have gotten at a pull your part for 35 if they had my vehicle available to pull from. And I called ahead to inquire about shipping which would have cost 125 plus part cost so i told them id come pick it up that day and drove from out of town and the part wasn't ready when I got there. But nice place and ok people there. 2 1/2 *
Friendly customer service and decent prices. Purchased a 1.4 LUV w/turbo that was priced as such. Engine seems sound but the turbo exhaust housing is cracked across the waste gate port. This should have been reported with their inspection as it's clearly visible and noted with the sale as it devalues the part. I don't know that it was purposefully underhanded but I was unsuccessful in getting any of the purchase price refunded. Learn from my mistake and check your purchase thoroughly.
Israel Ramirez at A-Z Autoparts is outstanding! I had the pleasure of working with him recently, and he made the experience smooth and hassle-free. Israel's deep knowledge of auto parts and his commitment to helping customers find exactly what they need truly sets him apart.
He took the time to answer all my questions, provided expert advice, and made sure I left with the right part for my vehicle. His friendly attitude and willingness to go above and beyond made a lasting impression on me.
If you’re looking for top-notch service and a knowledgeable professional, Israel Ramirez at A-Z Autoparts is the person to see. I highly recommend him!
Sadly one star is to much. This place sells bad parts & then doesn’t honor the warranty. The warranty is only covered from the start of the first bad part. So once the first one is replaced your warranty does not start over. Needless to say once they sell you another bad part & the warranty expires from your first purchase date you are SOL & they won’t do anything for you. Extremely bad business. Save yourself the time & money, go to a place that actually honors their warranty. This place is definitely not it.
Terrible place that doesn’t even deserve one star. They don’t know what is on their website. They sent the wrong part and so I sent it back for a refund, and both the owner and sales associates ignored my calls and emails. So I never got my refund. They don’t honor their warranty and have rude workers who ignore you, hang up on you, and have no idea what’s going on. Save yourself a headache and do not do business with them.
Wonderful experience. During my phone call to find out if they had the part I needed, they were knowledgeable and helpful. Then upon arrival, they worked to get my part quickly out to me. Would highly recommend.
One star is too good for this company. I own an auto repair shop and ordered a transmission for a customer from them, when I purchased the transmission I also purchased the warranty that covers parts and labor. The first transmission went bad after a few weeks, so they sent out another transmission, this transmission was bad from the moment we installed it. I contacted the company again and they sent out an adjuster to inspect the transmission. The adjuster determined the transmission was faulty so I contacted A-Z and they informed me they could not find another one and I was on my own. It took me around a month and numerous contact to receive reimbursement for the transmission that I paid for. It then took 2 months to receive a check for the labor that they were supposed to pay, however, when we did receive a check it was less than half what it was supposed to be. I have tried multiple times to contact the owner and left numerous messages. In short my feeling is, this company does not care about their customers they only care about making sure they make money. I lost over $1000 because of A-Z. Thank you A-Z for your amazing customer service.
2217 SW 19th St, Oklahoma City, OKTowing service
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