OKR LLC in
Oklahoma City (OK)

They claim to treat people’s property with respect, but that couldn’t be further from the truth. All of my belongings were carelessly thrown into boxes—including the collar of my deceased dog, which is irreplaceable and deeply personal. That’s not respect, that’s blatant disrespect. As for my car, I’m currently waiting to get it back so I can assess the damage. It was dragged over 50 feet—and it’s a front-wheel-drive vehicle. Their employee actually tried to tell me that wouldn’t cause any damage. Seriously? Anyone with basic mechanical knowledge knows dragging a front-wheel-drive car like that can absolutely harm the tires and axle. You better believe I’m having the tires and the front axle fully inspected—and not one thing is getting touched until photos are taken, right there on the lot. Refused to let me see my car or let me take photos before I left.

They Stole Sentimental Binoculars and Cash Bonds out of my vehicle. no itemized list was made of my property . I will be reporting the theft to okc police department and looking to bring OKR to court.

Things happen from time to time. Overall wasn't a bad experience but I can't say whether or not we got all our things back given you can't look in the vehicle. The guy who brought our stuff out wasn't the nicest.

If I could give negative stars I would. I understand the purpose of their business but I took care of redemption in less than 48hours. I was required to obtain my vehicle at the Haslet location. As the office staff was friendly, they did not give me or email me copies of anything signed. Upon receiving my vehicle back it had basically been ransacked. Money & change down the the last penny missing, car smelled of weed and cigarette smoke neither of which I do. Prior to this situation my vehicle was clean and smelt like a new car. Several lights are on my dash and will need to now incur additional costs for a deep clean/deodorizing & any costs associated with repairs. This was handled in less than 48 hours and I am in beyond shock how this company handled this situation. Beware if you are subject to them and expect for theft to happen as well as anything else horrible to happen. Shame on them as a business that they conduct themselves this way.

Worked with Brandi and another young woman at the front in the Hutchins location. Both of them were extremely kind and helpful in making sure I had everything I needed and even going above and beyond to locate something that was missing from my vehicle. One of the guys from the back even gave my car a jump when the battery died. This is not a process I'd wish on anyone but they certainly made it easier.

Had to deal with the haslet location and if i can give them a 0 star i would really sketchy people😡 so they repo my car so they had my car for one or two days so I normally leave my wallet in the car come to know when I went to go pick up my car from them they already had everything packed when the lady at the office claimed my car had a hold to not touch and well they did everything was packed and all over the place and first thing I went to go look for was my wallet come to see that I was missing money i went back told the lady she was like i had to wait that they will get back in touch so the manager can look at the cameras so I would call here in there because I didn’t want to be that person to be bothering on a daily basis, so I called today again because I hadn’t heard from them. The man claims that he didn’t have my number which honestly I don’t believe that’s just his excuse why he wasn’t communicating with me. So he pretty much just said that there’s no proof that there’s money in the car it doesn’t show that somebody’s took some thing from my car like I feel like that’s kind a messed up because they have no right to go steal any property off your vehicle and it’s obvious there not gonna tell you if one of their employees stole from you and after seeing all the reviews I guess that’s just how they work

Got to the Lawton location as directed at 2:45 pm to pick up our vehicle on a Friday. The place was locked up with no person around. Had to call the main OKR line and they had to contact their person. Said he was right down the street. That was at 2:50 pm. It is now 3:15 pm and still waiting. What is the purpose of making an appointment if they aren't going to be here?

I would give 0 stars if I could! These people are so difficult to deal with. They are extremely rude and uncooperative along with the fact they don't answer their phones. When you have to send them back to your vehicle 4 times to get your things something sketchy is going on. They brought a big box of our belongings out and when we sent them back telling them to check again that things were missing they got irritated because there was more and they brought handfuls of things they " forgot". I had to send them back a few more times for missing items that should have just been in the box in the first place and they brought more handfulls out. We had to ask them why there was a HUGE box in the backseat they "forgot". They tried to refuse to give us our pike pass back, stating they didn't have authorization even though they did and it was confirmed they did. Honestly I wouldn't put it past them to have left more of our belongings the vehicle.

Didn't let police know. Thought it was stolen. They left tire tracks in my yard. My car was ransaked. Things were thrown in a Box. Items missing from my car. No one answers the phone to take a complaint. This seemed like a very shady business.

If anything happens to your car just know that they will steal stuff out of your vehicle, I am currently in the process of opening up a lawsuit against them because they stole my personal belongings out of my car! I had to return to them 3 times to retrieve my belongings and still didn’t get all of my items!

These people apparently repoed my car for title max. They did NOT report to the police they were repoing and I wasted time of officers when I filed a stolen car report. Fast forward to today 7.5.22 and I pick up my belongings and I had cash in my car in my console that’s no longer there!!!!! I’m a single mom I don’t care if it was only 10 dollars…. Don’t steal from me….

I will say the staff are very polite and professional I had zero issues with these people everything was completed and got my motorcycle back the next day. Nobody to blame but myself for the reason behind it I was expecting attitude and or issues but was met with none of the sort thanks to the crew for turning a not so good situation into something that was tolerable

One of their trucks came onto Government property attempting to tow; their illegal practices will prove to be costly. Government property is worse than merely private property as many who work here must have Clearance to be onsite.... Many have firearms in their vehicle or upon their person; we have clear signs that ALL prior to coming onto the property are subject to search as well as 30.06 & 30.07 signs. He drove off before I could get the truck number. Can't call yourself a "legal creditor" if your employees are utilizing illegal tactics. Next time, they will be stopped; They will be searched; They will receive a CTW as well as any other charge pending said search.

First repossession so was very skeptical of having my personal belongings taken. When I arrived two days after my vehicle repossession, after making an appointment online, all my belongings were in 4 boxes. Dylan let me check the vehicle and boxes before signing any release. Once I returned home I took accountability for about 200+ specialty tools and miscellaneous hardware. It was all there. Coming into this building I was cautious but leaving I was appreciative. Its not their fault I fell behind, and they boxed all my things/dolley'd them to my vehicle instead of me making 30 trips back and forth. Thanks Y'all.

Kristen wrote we are all liars and nothing gets stolen out of vehicles and we should all pay the car payments. This is my first repossession, and this repossession was due because they did not get my payment on time. I called the finance company and they stated they did not get my payment. I told them my payments on the way I have a good payment history. The finance company also stated, they would apply the check when it came in for my December payment. and they would put the finance charge on the back end.Sometimes it’s not always The fault of the people paying for the car. sometimes it could be the bank or the mail. And yes people do steal stuff out of vehicles at a tow yard. My wife had wrecked her car and it was sent by the tow truck tow yard until the insurance company could look at the vehicle and they stoles about a $200 camera. but the camera was important it would’ve been nice if they would’ve left the photos, That was in the camera I went and talk to the lady and she made a report the insurance company did pay for the camera but the photos are lost forever, And one of those photos was priceless because it was a relative who passed away.I have never missed a payment. But because of the Coronavirus the finance companies need money even if it wasn’t your fault. I bet if it happened to her she would be really mad. You do have honest people in this world not all people are thieves. I will do an update on my star,And my experience on a later date

I dealt with the location in Haslet Texas. I went to get my car and they had taken all my belongings out of the vehicle and claimed my finance company gave them permission. I spoke with 2 representatives from the finance company and they said no. They do not give them that kind of permission. I got into my car and they had taken most of the things from my car. However I found a pair of my earring just sitting out that they happened to miss along with a bottle of prescription medication that they happened to miss as well. I called the number listed and was told to dial and extension that wasn’t even available so I went with the first extension that she told them but then said no that’s not right. The first extension rang through and went to voicemail. I will try again tomorrow but my finance company has been made aware of the shady activity at the Haslet location. I was also told that the screws to my plates were in the boxes. And hey guess what. They weren’t. I will try the Corp number again tomorrow and see if they answer.

They damaged my vehicle, because of the damage I refused to get my car back. Instead went to pick up property. After picking up items I realized some expensive valuable items were missing, such as a Springfield compact 9mm handgun which was registered to me. Emergency road kit ( jack breaking bar tire patches air pump flash light flare gun road signs etc.) some important paper work with personal information such as banking acct #s and etc. the list goes on this company has thieves working for them and I’ll be pressing charges and suing the company for the stolen property, and possible identification theft.

If zero stars were an option that’s what I’d give them. Had my vehicle wrongfully repo’d due to a bank error. When I got my vehicle back, they stole several items including cash and all of my change and a few other various items like Oakley brand sunglasses. They also sliced the strap to my car seat base instead of just unhooking the base. Called to file a complaint and they said even though I had pictures of the damage, it doesn’t look like something they’d do and denied stealing the other items.

I understand and accept that it was my fault my vehicle ended up here. I paid the finance company the following morning after my Jeep was towed, couldn’t pick it up til Monday. Irritating, but fine, again, this is my own fault. When I did pick my Jeep up, everything that was in it had been thrown in boxes. After unpacking everything, my Oakley sunglasses are missing as well as all the change in my console. I don’t care about the change, but Oakleys are expensive. After asking about the Oakleys, I’m told I need to file a police report. Which will do exactly nothing. Just because someone messes up doesn’t make it ok to steal from them. #okcrllctheft

1. Pay your bill and you will never have to deal with them. 2. They WILL STEAL personal property. Unless you can prove it was in there, they assume you don't have enough money to sue them, nor can you prove it. Just because people are behind on payments doesn't give you a right to be a thief. Just saying stealing from the poor is pretty shady guys. #okcrllctheft

Well they must have new staff since 2 years ago because the girl that met me at the window was rude and stone cold. I didn't get everything back but I was not allowed to look on the car or even see the car. They mentioned damage on their website but I wasn't allowed to see it. Any damage had to be done from them dragging the car, there's damage to the parking lot even. So how am I supposed to know if I even want it back? They also said it's not drivable so I wonder what they did to it since I drove it just an hour before they picked it up. The last time someone repossessed a vehicle they were nice enough to leave me the information (which they are supposed to do by law) on what needed to be done and the process to get it back and even when and where the auction would be. I received no information whatsoever and they wanted me to sign some electronic form which they wouldn't give me a copy of, didn't let me read and didn't explain what it was but couldn't get my stuff without signing it. That's illegal. UPDATE: I called and called trying to get my missing property but only got the run around and didn't get anything else back. The person who bought the car at auction contacted my boyfriend to let him know that his phone (an LG V30) was still in the car when he bought it. I was also missing an anti fatigue mat and a few other items. This is the worst repossesser in the state.

These people are a pain in the butt. I have power of attorney over my Husbands finances, loans, and vehicles. They refused to release the vehicle to me, and he’s a truck driver out for weeks at a time. It’s taken entirely too long to get the vehicle. They stated “they do what the loan company says” well we paid the loan off, had the title, and they still refused to release it to me due to my name not on title even though I have a legal document stating I have all rights to it. They are not good about returning phone calls, and I definitely don’t recommend them if you need them to repo cars for you 😡 They took all of our stuff out of the vehicle, and we had to load it back in. They shouldn’t be touching people’s personal property.

I have been trying to figure out where my car is. I called the phone number and all i got a voice mail with instructions but not human contact. Finally, i figured out the address, then they tell me the car is in Tulsa. I made the appt and time, but no address. Called them and they put me on voice mail. Still don't know where the facility is. I need to pick up my belongings! Probably don't have my belongings. Finally, got my belongings. They stole my billfold. My drivers license , military card, atm cards, checks and $100.00. These things are hard to replaced. We are pastors and stealing from.God's people, is not the answer. We love people, but hates their sin.. We will be praying for salvation for these thieves. No stars here.

They took my vehicle at midnight. They couldn't get it out of my driveway, so it looks as though they hooked it up to a winch and drug it out to the middle of my cul de sac!! There were tire chunks and huge black streaks all down my driveway and into the road. There is a lip at the end of my driveway, and you have to go at an angle so you don't scrape the front of your vehicle. Since they drug it out backwards by a winch, the front bumper slammed so hard on the concrete that it chipped it!! There is also a huge scrape there as well. When I called them to ask who they use to pick up their vehicles, and tell them that I wanted to complain about them, they laughed at me and told me it was them and that "they assure me that there is no damage to my tires." My tires are only a couple of months old. Brand new $600 tires. I had just gotten my car out of the body shop after my husband had hit a deer early in the year, so the entire front end of the car was brand new without a scratch on it. When I pick up my vehicle later today, I will be thoroughly checking it over to look for damages they've caused. These people are so completely rude to everyone because their customers are not us. They only have to make the car companies happy, not us. It's not like we can say "I'm never using you again." We don't have a choice but to pay the outrageous $500 fee for them to pick up our vehicles, and then another $100 for storage. If we don't, we don't get our vehicles. Shame on them for being immature children about the whole process. One day they may be on the recieving end of something they have no control over and will see how it feels.

Wish I could give 0 stars! Getting your car repossessed is never fun, but they make the experience even worse! Their customer service is like talking to robots with no personality at all. Treat you like you committed a crime! I Everything is on their time. I was right down the block, but still had to wait 3 and a half hours for my appointment. The girl at the counter was very direct and not friendly at all. I got charged a $100 fee for what was explained to me "for the office work they had to do." Then I get my car and it had been only 5 days and they had already cleaned it out and put everything in boxes and got it ready for auction. Even though I had 10 days to get it back! No wonder why repo people get a bad name. Glad it's over and I feel sorry for whoever else deals with them! I get that they probably deal with crappy people everyday, but not everyone is like that. Treat people the way you want to be treated!

If 0 stars was possible, that's what you deserve. Your staff was rude to my mother when she was just trying to figure out what she needs to do to get the stuff that was in her vehicle back. She's been trying to get ahold of you for days, and not once did you guys call her back when she left messages. Then she finally gets ahold of you, and then you did nothing but mistreat her and my father. Shame on you. You guys are the biggest POS on the planet.

Well it is truly embarrassing to have something repoed, but it does happen..... I will say the guy that met us to get our stuff out of our truck was nothing but nice!!! He and his wife we extremely helpful, and didn't make us feel like bad people...... Also the lady on the phone was extremely helpful as well......