What clients say about Baker Recovery Inc in Oklahoma City (OK)
I called this number yesterday on several calls and they chose not to answer. Now fast forward the next day they closed due to inclement weather, SMFH.
I have been trying to contact this business by the phone number online and it will not ring. I just saw a tow truck come through our business and a woman got out and went and looked into my car window. I ran outside and she jumped in and they took off. Not sure why they would not stop. Next time it would be more professional if they would come into the office to notify us they are on our property.
My experience with Baker Recovery was extremely disappointing and raises serious questions about their business practices.
After my vehicle was repossessed, I was already charged $750 in repossession fees through my auto lender. On top of that, Baker Recovery billed me $35 per day for 3 days of storage ($105), and then demanded an additional $150 “redemption fee” before releasing my car. This extra fee was not explained, not itemized, and does not appear to represent any legitimate cost of repossession or storage.
In total, I was forced to pay over $1,000 in fees just to recover my vehicle. When combined with other reviews that report poor communication and questionable charges, it seems Baker Recovery may have a pattern of unprofessional and possibly unethical practices.
Repossession is already a difficult process, but adding unexplained fees makes it far worse. A company in this line of work should operate with transparency and fairness, and in my opinion, Baker Recovery falls short.
The GM himself came and repossessed my van he was a very professional caring respectful man he helped me clean out my car as well as make sure that I got my belongings he helped me get my license plate off and everything he was very professional wasn't what you expect from a repo driver this company is very professional at what they do and only hire professionals obviously so I'm saying if you have to have your vehicle repossessed or you need to repossess a vehicle these are your people thank you very much to the whole staff as they treated me with much respect
When I got there to get my belongings, they were very friendly. The reason I gave them 3 stars is because they don't allow me to get my stuff from my car. It was all ready in the front office. I only got missing a battery drill(RYOBI), a lysol, car cleaning wipes, and a yellow cord.
If I could give ZERO stars, I definitely would.
People are rude. They go through your vehicle once they tow it to get everything out of it before you’re even able to get there to get your belongings. Have to have an appointment to be able to get your belongings.
Edit to add: THEY STEAL YOUR BELONGINGS RIGHT ALONG WITH WHATEVER ELSE THEY DO THERE. DO NOT USE THIS PLACE!!! 🤬
This place has a lawsuit going to be against them for threatening my pregnant girlfriend and harassing her while stealing her vehicle the place she buying her car from stated they hadn't ordered anything at all and don't use them at all. Refused to answer email or phone calls so police video and police call is being gathered and actions are going to happen!
It says chauffeur service, but this is a towing company. I really appreciate the lady who checked us in. She was very polite and treated us with respect while we came to gather our stuff from our repoed car.
The blonde lady at the front was very sweet and nice but to be honest because I have to tell the truth they picked my car up at 5:30 p.m. one day the very next day they charge me $250 because they said everyday counts even though they close at 3:30 so there would be no wait for me to even pay them because they were closed but she still counting me for the day so long story short they kept my car for 12 hours and charged me $250 but other than that it was a smooth selling
I arrived at the gate to this place to pick up my vehicle ON TIME, and no one was there. I had to call the Tulsa location 3 times to figure out what was going on, and learn the lady is on her way to open up LATE. This woman, after arriving late, proceeds to yell at ME for parking in front of the gate that I was told it was ok to be parked at. Completely unprofessional.
Despite not receiving any notice form finance company and the driver back up to my car while was standing behind my vehicle and almost hitting me while waiting for the police to show up just to tell me it was a civil matter he lied to them about asking for the key and broke into my vehicle very rude drive I asked for his information and he said he had none they stole my car and showed no paperwork to prove the repression at all!!!!!!
Whoever was driving in 2301 on i40 this afternoon by El Reno should not have a license. Dodging between cars by inches the whole way with no turn signal, then blowing by at over 90mph. I really wish the police saw.
8 mo pregnant and spent most of the time in the hospital so I fell behind on my payments. They waited until I didn’t have my 2yr old son with me to take my car and I appreciate that forsure. Actually really nice people. They told me what I needed to do to recover my stuff from my car they proceeded my paperwork fast and let me come get my stuff the same day.
Stole my girlfriends car behind a locked gate, they also broke the lock off, and they damaged the gate. Police report has been filed, lawsuit against them is coming.
They worked with me to help get my mother's vehicle back the same day that I contacted them for her with her being hard of hearing and where I can take her to pick it up
After communicating with Matt over a few days he told me I was able to come get things from vehicle got there the day he told me to come and tells me NOTHING was in car of value to take. Told me they were auctioning off my vehicle the next day and points me to dealers auto auction where they bring a bag full of my belongings which included credit carda and gift cards. Hmmmmmmm.....
Terrible. Terrible. Terrible. We go to recover our belongings and everything is there other than our brand new prescribed medication for my son and fiancé. The lady Dana gave us the run around for 2 hours as we waited. Claimed she didnt know where it was. Called her supervisors and still NOTHING. Just dirty. All I will say is CHECK your belongings before driving off. If something’s missing file a police report. Without a doubt I know she took it, the medication was even shown in the pictures they take before touching your personal belongings but somehow went missing.
Dana and the staff made getting our belongings and our vehicle back as painless as possible. Business is business, and they have guidelines to abide by, but they made every effort to work with us. Thank you again!
Car was repossessed by this company. When we finally got whole of them to come collect our belongings, the car was not present, our belongings were thrown in a trash bag where several items were broken and some missing. This company does not properly store personal property to make sure they do not break. When we inform them of it they brush us off and hang up on us when we call to report it.
The guy who picked up my vehicle made this mess go as easy as possible. There was another car with him. She was also very helpful. I didnt have the right number at first, but once I got the right number I spoke to Dana. She helped me get all of my stuff from inside my car. She was able to tell me the process of getting my car back. She then met me and got me my car back a few days later. They were all really nice. I have been to other places like this and I didnt get all of my stuff back that was in my car, it wasn't like this here. And believe me that I was worried. This place made the best of a bad situation.
This is a fake place . Your car will not be here . They won't tell you you need to call Dana or make an appointment until you drive here to find out it's fake then they will tell you to call Dana and make an appointment which they close at 1 pm by the way . They will not tell you this information before hand either.
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