Imperial Auto Body - Rockville MD in
Rockville (MD)

Tigran is amazing! Always providing updates and going above and beyond, highly recommended for GEICO customers. Work quality was flawless.

My first time using this auto body shop and I am a forever customer. From Calbert’s appraisal and initial conversations to Tigran’s help during the repair process to picking up my vehicle- just amazing. My vehicle was impeccably repaired, cleaned and cared for. Will recommend Imperial over and over again. Thank you!

Quality work and professional customer service! Went in due to get my car’s bumper fixed after an accident and they did a great job

I recently had my Rivian body work done here and I’ll just say the experience was subpar. While my vehicle was there, it had an electrical issue which had to be completed (prolonging the time without the car). However, when I picked my vehicle up there was trash inside and outside was filthy (it’s a body shop, the least it could’ve been was clean). They cleaned it for me, and after it was cleaned I noticed scratches all in the paintwork by the rear letters. I immediately brought it to their attention and I was told it may have come from when Rivian washed the vehicle (the brushes). I called Rivian, cameras checked and Rivian did not wash my vehicle while serviced. So, these scratches likely occurred knowingly when Imperial reapplied the letters for the bumper repair. If I had been a man, you wouldn’t have played my intelligence and given me this mess of a product. You played with my intelligence and threw my vehicle together like a Lego, now I have to come back and have the scratches buffed and new letters applied AGAIN. I do not recommend having your brand new anything repaired here if you are female. I gave it 2 stars because the manager, I presume, was at least on top of ensuring the electrical repairs were done by Rivian when it happened. Edited: I just looked at the back of my vehicle and realized they put the wrong lettering. The back says R1T, it originally said R1S…I am Livid, as I do NOT drive an R1T.

Amazing experience with Imperial Auto Body. Not very many shops certified to work on Rivians. They did an amazing job on the truck and working with insurance. If you're looking for someone to do body work on a Rivian, this is the place.

By far the best body shop I have ever worked with. These places can tend to be disorganized, slow, and intimidating depending on what kind of driver you are and what your vehicle's needs are, but Imperial Auto Body Rockville exceeded every one of my expectations. They repaired collision damage to my Honda CR-V pretty quickly, worked seamlessly with my insurance company, over-communicated with me at every step along the way, and when I picked my car up I could hardly believe it was mine! The repair and matching was immaculate; plus I was pleasantly surprised to find the interior far cleaner than I had left it! They went above and beyond providing really nice interior detailing along with a top notch repair. Thank you, Imperial! 10/10 would recommend.

Best of the best . My third time using them , always helpful , fast and reliable. Never disappoints. The situation is already stressful enough when the car gets damaged, these guys really give the comfort that everything is fixable and will be ok . Can’t thank enough to Sevag and team !!

Had to have auto body work down twice on different cars. Imperial was proactive on providing well-timed updates and estimates. The cars came back clean and better than new. I would highly recommend them to anyone that needs repairs

My experience with Imperial was exemplary. Customer service was courteous and informative so I knew what to expect. The work was done on time and my car was returned in even better condition than when I first dropped off.

I had a head-on collision that wrecked the entire front end of my year-old car, and Imperial Auto Body made a really stressful situation so much easier. They spent over a month repairing everything, and when a surprise battery issue came up at pickup, Kevin (the lead mechanic) personally checked it, gave me his number, and told me they’d take care of anything that came up. The battery died again the next day, but they immediately took the car back, handled the insurance calls for me, and fixed it without any hassle. Really appreciate their honesty, communication, and the extra effort. Highly recommend Imperial Auto Body.

⭐️⭐️⭐️⭐️⭐️ I’ve had service with Imperial Auto Body twice now, and both times have been absolutely excellent. Their entire team is professional, kind, and genuinely has a heart of gold. They truly listen and go above and beyond to make a stressful car repair experience feel seamless and smooth. From start to finish, they kept me informed and treated me with such care and respect. Thank you to the entire team in Rockville and Bethesda for your outstanding service—I genuinely enjoy working and communicating with every one of you.

Imperial Auto Body did a very nice job repairing the rear bumper area on my Mercedes, after it was rear-ended. They did the repair work very fast and clean!! My car was originally scheduled to take about a few weeks. Brought the car in on a Tuesday and received a call Friday of the same week, that my car was ready to be picked up. When I picked it up, the car was cleaned and washed!! The adjuster "Eduardo" was very professional and kept me informed during every step of the process. The entire team that spoke with were very friendly and helpful! Highly recommend Imperial Auto Body for any of your body repair needs!

Posting to share the wonderful experience I've had with this body shop. Most recently I brought in my mother's Honda Civic (I've had two other vehicles in previously) and am never disappointed. The workmanship has been top notch and both exterior and interior of vehicle always delivered sparkling clean. In addition, the front desk staff are welcoming and polite, the lobby clean and organized. I would like to thank Calbert for his knowledge and patience with answering all my questions, he's such a gentleman. He goes out of his way to be helpful. Also, Tigran, who did beautiful work on my mother's car...thank you so much. With gratitude, Tania and Yvette

I recently had body work done on my Land Rover Defender at this shop, and I can’t recommend them highly enough. From start to finish, the experience was outstanding. They went above and beyond in every aspect—professional, attentive, and very easy to communicate with. The quality of their work exceeded my expectations, and what really stood out is that they guarantee their work indefinitely—something you rarely see these days. What impressed me most was not just the craftsmanship but the way they treat people. There’s a certain standard of professionalism and care that you can’t learn from a book—it comes from genuine respect for their customers, and they absolutely have it. Thanks to Tigran and his team! If you’re looking for a place to get body work done, especially for a Defender or other luxury vehicle, this is the shop to trust. My experience was excellent, and I wouldn’t hesitate to return or recommend them to others.

Had my rear bumper replaced on my Honda accord. They did outstanding work. The paint was spot on. Excellent customer service, worked with T. Geico wanted to use aftermarket parts, but T talked them into giving me an original bumper and trim. They took great care of my car, and even returned it washed and shiny. Highly recommend, very professional shop.

Imperial Auto Body in Rockville provided excellent service in repairing my 2021 Honda CR-V. The front, right fender and doors sustained damage, which they addressed with precision. The repair work was completed efficiently and to a high standard, restoring the vehicle to its pre-accident condition. I am very pleased with the quality of their workmanship and professionalism demonstrated throughout the process. I confidently recommend their services and trust them!

Imperial Body Shop of Rockville did an amazing job on my car! The staff was exceptional—friendly, professional, and kept me updated throughout. The repairs were quick and flawless, my car looks brand new. Highly recommend!

Imperial Auto does great work! Even more so, they make everything so easy. My car was hit and Imperial took care of ALL insurance claims and we didn't pay a cent. When my son's car was hit, we took it to Imperial and received the exact same amazing service. Would highly recommend Imperial for anyone whose car has been hit.

My car was towed here after it got totaled, which is a horrible experience. The guys here were really helpful and nice, even when I cried over my dead car while cleaning out my belongings (sorry about that!) They worked with my insurance to get things settled quickly.

I had an outstanding experience with Imperial Auto Body of Rockville! From start to finish, their team was professional, attentive, and truly went above and beyond. When I got my car back, it looked absolutely flawless. The quality of their work is exceptional, and their customer service made the entire experience stress-free. I highly recommend Imperial Auto Body to anyone looking for an excellent service. They’ve definitely earned my trust and future business!

After one year, I once again brought my Mazda CX-5 2022 for repair due to a minor accident. Same results as last year: excellent work; excellent customer care, successful communication of my preferences for genuine/new spare parts to my insurance company, and very precise estimation for duration of my car at the body shop which helps a lot with choose a suitable rental car. (Last Year): My Mazda CX-5 2022 had a minor accident, and luckily, I found this shop which is among the very few "Mazda Certified Collision Auto Shops". They very well communicated my preferences with my insurance (genuine, new parts), and all impacted parts were replaced with new, genuine (OEM). It took just 20 days (from the time I took the car to the collection day), and exactly what was told on day one. It helped me a lot with planning my rental car arrangements. Quality of work (painting, adjustment) was excellent. Supplement forms were being submitted quite fast, and staff were very patient and cooperative every time I called to learn the status of my car's repair.

I scratched my car in a garage last year and wanted to make sure I got it fixed by a reliable auto body shop. I'm so impressed with what Ozzy's team was able to do in such a quick turnaround. I dropped my car off on a Monday and it was ready by that Friday. I highly recommend Imperial Auto Body of Rockville! It was great working with their friendly team and they did a phenomenal job. The pictures speak for themselves!

Edit: they recommended waiting at least 4 weeks for the paint to cure before applying PPF. I will be performing this later. Thank you for the great customer service. Still remains 5 stars. The repairs took about 3 weeks, which was anticipated. Despite the damage not appearing severe, there were several different panels affected from my accident and a damaged headlight (hit a deer at night). They did an excellent job in getting my car to look brand new. They even cleaned and dusted my interior which was very kind of them and cleaned up the tires and rims a bit. My one minor concern which I will double check in daylight is if the paint protective film was applied to the panels that were painted or replaced. I think it was, but I need to give the car a second look in the morning. 5/5, well done!

5-star experience with this company! Under promised and over delivered…car finished 2 days early. Customer service and employee interaction was outstanding and professional. My vehicle looked as if it had never been in an accident and was even cleaned thoroughly before returning to me. Highly recommend Imperial Auto Body!

Entering the pristine office and being greeted in a compassionate manner not only eased the pain of damage done to my Jaguar I-Pace EV but provided me with reassurance this was the right place to get the job done. They worked with me as I helped arrange an earlier-than-normal onsite visit from the insurance adjuster and put them in contact with a Jaguar Customer Relations Executive Liason to help expedite parts. They remained in contact with me throughout the process and managed to get the job done in six-weeks despite delays due to pandemic times. The staff significantly helped me in dealing with the insurance company for an accident which was not my fault. The completed job shows no indication there was any vehicle damage and the effort exceeded all my expectations. Do not hesitate to use their services for any auto body work!!

Imperial did a really great job on my Q50. Kevin one of the advisors even called to give me an update which was pretty cool. Never had that before, being called by the body shop to be given an update. So from a customer service perspective they did great. Also when I picked the car up the guy that I dealt with forgot his name ,even went out of his way to address a problem that was not part of the fix. Took him about 10 minutes but the fact he did not mind ,says alot about their focus on customer service. So definitely 5 🌟 stars.

Highly recommend this auto body shop for any repair needs! I brought my car in because someone backed into the front bumper. I dropped it off on a Wednesday and it was ready for pickup Friday. They were in constant communication with me about the estimate, and when the car would be ready for pickup. Jason was very professional and helpful. The car was cleaned and the job they did on the bumper is fantastic, paint is matched correctly, and fits perfectly!