What clients say about Diversified Recovery in Rockville (MD)
I went to pick up my car last night and the man who was collecting my money was starting up a fight as if seeing me yelling and cursing at him calms him down and makes him feel like he's doing his job.
So to summarize my experience, my car got towed, I went there to pick it up, and the man started up a fight on purpose to see me getting angry and collected my money.
Why piss people off on purpose when you know you're already at a junk yard?
Car was towed from in front of my condo. Have lived there for over 7 years. The sticker has been in the same spot for all 7 years, now all of a sudden it disappears on a random Wednesday morning. When I picked up the car the adhesive where it once was, was still sticky. I called the tow company and spoke to a man who claimed to be Steven Lewis, but I later found out was Dan Sneed. When I asked how a sticker just disappears Mr. Sneed said " You don't want to call me a liar" in a threatening way. My son happened to be on the phone and told him to watch how he speaks to me. Mr. Sneed doubled down on his disrespect and proceeded to call me a broke female dog and my deans list, double major hero of a son, a punk and a yn. Mr. Sneed was profane and made threats against me and my sons person, yet when I showed up at his place of business he was hiding. Diversified towing is predatory and charged me 170.00 dollars after they wrongly towed my car. But even worse this place has horrible customer service and employs an aggressive bully. I have called repeatedly and have yet to get the owner on the phone, but the fact that Mr. Sneed is the voice of this business speaks volumes. Diversified Recovery does bad business.
I can't recommend Dan at Diversified Recovery highly enough! He went above and beyond to help me on very short notice when my car completely died at my former workplace and I had to move it on short notice. Not only was he fast, kind and professional. He made what could have been a stressful situation feel easy and stress-free. He carefully moved my car from my former workplace to my condo complex with great care, expediency and attention. It's rare to find service this reliable, friendly, and efficient these days. If you need towing done right, ask for Dan — he’s the best.
Great towing company! They are quick and reliable. Their prices are also very good compared to others! I have zero complaints & i will be using them from now on. Highly Recommend.
These guys have been super helpful more than once for us. When you need your car, truck, or van towed -- these are the people to call. They are quick, professional, and friendly.
Came home to a parking lot where all of the free spaces were taken on thanksgiving night. So unless I wanted to park somewhere down the road, my only other option was to park in a reserved spot that wasn't mine. Woke up and my car was gone. After picking it up from Diversified Towing, I took a good look at it. My all wheel drive vehicle with the E brake engaged had no visual damage to it, started normally, and drove normally. The fee was only $180 on a Federal Holiday. Thank you Dan and your co workers for taking good care of my vehicle and happy holidays.
Dan at Diversified Recovery towed my work truck after it was broken into (and the ignition was smashed). Not only did he do a fine job, but also went the extra mile to point out the people I should talk to at the dealership. I would definitely recommend them.
Diversified Recovery services our community. They treat people with respect and assist them when needed. Those residents who have legitimately been towed were picked up by Diversified Recovery staff to retrieve their vehicle at no extra cost and were treated kindly. They are also very responsive to our community's needs.
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