Lift Towing in
Rockville (MD)

So grateful for Lifts quick response when my own roadside assistance completely let me down. Driver was fast, courteous.... he called me from the road to let me know he was coming and how far. Dispatch was equally friendly and she sent a truck my way as soon as I called.

Called Subaru roadside assistance due to a dead battery that I was unable to jumpstart myself. Subaru directed me to an unmentioned tow company who was unwilling to help due to the confines of my apartment parking garage. However, these guys were able to squeeze their truck into the parking garage, but it turns out we didn't even need their truck. Their jump box was beefer than mine, and the driver was able to jumpstart my car first try! Good work ethic and professional. Would recommend.

I really appreciate David Lilly help for being patient and helping get my car open & starting again! Will for sure be using this company service in the future!! Super professional!

The best in Montgomery county. I love Tesla cars but even they need Tow once in while, so if I have to call a tow truck Lift Towing is the only people I Call. Always on time and super friendly.

They were dispatched for my vehicle from Chrysler he came with a flat bed and said he can tow my car with electronic e brake on and left. He was rude unprofessional incompetent in his job.

I had a really positive experience with Lift Towing and Recovery today. The driver arrived on the roadside 17 minutes after I called for service (no kidding). I wanted the car deposited in my little townhouse driveway just-so, and the driver -Ross- went through extra effort to get it just right. Prompt and accommodating service is a little harder to find these days. Thanks to Lift Towing and Recovery for a job well done.

Our car battery died so we had them come to our house and the man who helped us was kind and explained everything. He took covid precautions and was extremely helpful. Even on the narrow street I live on, he was able to move gracefully. I cannot recommend them more! Thank you for taking good care of our car. Also thank you for letting me say hi to the pup lily, it completely cheered me up!

Driver did not wear a mask when interacting with me as mandated by the State of Maryland and Montgomery County MD. When queried about a mask, he was extremely defensive and rude. I was wearing a mask, which means that I was protecting him; BUT HE WAS NOT PROTECTING ME! I am in a high-risk group and over 70 years of age. It would not take an Einstein to figure out that a mask was in order. Driver rudely said that since he was outside, he did not need a mask and that I was not getting into the truck with him. BUT he did speak directly with me to ask questions and to get the keys from me. I called the company to complain and they were just as rude saying that they are not required to wear masks. Well, I am not required to use them again and hope that customers have the choice to reject Lift Towing when needing service. I am so angry that I am seething inside. The public should be able to go outside of the home for essential services. But behavior like this just makes those of us who are older and in high risk groups shut-ins. Well, when cases start spiking in Montgomery County, we are all going to be shut in again. THIS IS NOT A JOKE, FOLKS!

My car broke down on 270, Ivan quickly communicated to me about estimated time of his arrival and fees. He maintained in constant communication with me via text because my father had picked me up. Ivan clearly communicated when he was arriving to drop off my car at the mechanics. Great service, I really appreciated the communication and flexibility of towing the car of where it would best benefit the customer. Payment was easy as well. Thanks Lift Towing :)

Hit a pot hole off GW pkwy ughhhh but he (didn’t get his name) arrived quickly and was able to put on my spare since the wheels and locks I have did not work with the jack I had. In the freezing temperatures he was very friendly and pleasant and got me safely back on the road.

I needed the road assistance and my insurance company requested the services from Lift Towing and Recovery. They haven't arrived on time (and keep in mind they told us they would come within 90!!! Min). I called them to find out about the updates on the eta. The Lift Towing agent was unbelievably rude and at some point was yelling at me for asking about the drivers location and eta. It seemed like they even hadn't dispatched the order. When I called them back and asked to reschedule the service for thee next morning, the agent flipped out on me and said there was nothing she could do for me. And this happened in the mid of December, when it was 46 ° out side.

Dave did a FANTASTIC job helping me today. My car needed towing but was stuck on a military base . He was patient and took time to still come on base even though gaining access is not always easily done. He was friendly and knowledgeable and made a very long tiring day a little bit less awful. We appreciate his willingness to help and kindness

I wish I had caught my driver's name to praise him publicly because my recent experience was nothing short of perfect. Having managed a fleet of large trucks in the past, I can tell you that most companies just aren't on time and willfully lie about it; I've lost more hours than I can count waiting on them. Today was different, they said 45 minutes and it was 45 minutes on the nose. My vehicle was in the air in less than 10 minutes and at my shop in no time.

Cancelled our scheduled service, and never called us. Sat on the side of the road with 4 kids for 2 hours before calling them to ask what happened. They didn’t even try to help

HORRIBLE company! Their drivers and their dispatchers lie and have zero customer service abilities, they try to extort money out of you for waits that never occurred (they told my insurance company they waited at a dealer for 30 minutes and were asking for more money?), and are horrendously unprofessional. Twice the driver said he was 5 minutes away, and when I arrived to my vehicle within 5 minutes (during an over 100 degree day with a baby) they said they had waited for me and I never showed. If he had actually been 5 minutes away, he should have crossed paths with me but he certainly never did. The GPS may show he was “there” but I would bet it was a drive by as they did not even try to connect with me after I tried calling the driver back multiple times. They lie and are not to be trusted. They do not care about assisting people. I know for a fact they NEVER came to my vehicle. Avoid at all costs!

This company is bad business I had my Mercedes S550 on the side of the highway with my keys on the inside with my blinkers on. They told us they were on there way to pick it up then to the destination. Hours passed and nothing we called them and they said they didn't do it and they told my insurance they couldn't but they lied. BAD SERVICE BAD COSTOMER SERVICE! STAY AWAY. To respond to owners response down below: there trying to play the victim. AND LYING, But my insurance is filling somthing with this company because company is bad business. They had my car on the side of the road with keys inside. They said that was ok. Come to find out it wasnt. And they said they contacted me and insurance to say they couldn't. But they didnt. Also police slapped me with a paper saying it was abandoned. These company is Sketchy. My car didnt arrive till almost 3-4 hours later. If my review can help someone so they dont go threw this I'm happy to help!

I called my insurance company cause I needed.a tow and they lined up lift towing to tow my vehicle. I talked to the driver and he told me he was going to be there in 30 min. I asked if I need to be there and he replied no just leave keys in the car... waited an hour called them to get update and they told me " oh we cant pick your vehicle up we only have a small truck you need to call your insurance and get another tow company .. I asked him why didnt he call and let me know he told me he told his dispatcher so I called dispatcher to get details and he told me he called my insurance and they where sending out another company so I called my insurance back and they told me nobody ever called them or told them anything these people are Inconsiderate a$s holes will never use this company and will recommend people go elsewhere

This is by far the worst company I have ever experienced! My sister has stage four terminal cancer and is having trouble with her vehicle. Both times she was forced to use this pathetic company, she had to wait 3 to 4 hours. The problem I have is that she was told to wait an hour to 1.5 hours. If she had accurate information either time, she could have made other arrangements so she didn’t sit there cold, hungry and exhausted after her chemo treatments. Unfortunately, she is stubborn and don’t want us to take her. Do NOT use this company!!!! I bet most of the reviews are fake because I don’t see how both times she experienced the same thing. What are the chances?

Our battery died close to I495. Their driver came for less than 20 min and managed to fix it on the spot! Great customer service, fast and reliable. I would highly recommend them!

My car broke down due to bad dead battery (low voltage). I called my provider. The provider works with Lift Towing & Recovery. They trust their service and sent Lift Towing & Recovery quickly. The rescuer arrived in 20 minutes. Wow! They left good impression, good service, and happiness. Concern has been resolved.

Only gave this company a 1 star because the tow truck driver was somewhat understanding. People I spoke with over the phone 8x (especially Ross) rude, misleading, incompetent, and outright disrespectful. Asked me if I spoke English? LOL. Oh man, this company is run by a clown. Good luck utilizing this tow company

If you're utilizing this tow company, I pray the best for you. Ross & Mya have THE worst customer service. I hope our auto insurance drops their partnership with this company! Won't even go into details with our situation but Ross & Mya are THE absolute worst representation of this business. NEVER doing business with you all again. (I do thank the tow truck driver for being understanding of our situation. Maybe he can teach Ross a few things about customer service)

I called this place as is was 18 minutes away. I have been waiting 3 hours, and I am still waiting. Every time I call they are "in traffic." Meanwhile I had someone drive to come pick me up over an hour away and they got here just fine. I'm canceling them right now and getting someone else.

My road service put me in touch with Lift when I had a flat tire. They arrived within 40 minutes and actually fixed the tire (which was brand new) in about 20 minutes and I was on my way. I have had some horrible experiences with road service in the past but Lift has restored my confidence. Thanks so much!

My car insurance company put me in touch with Lift Towing when my car wouldn't start yesterday in Silver Spring. In the past, with other towing companies, I've had to wait 2-3 hours for a truck to arrive. Robert arrived within 40 minutes of the initial call. (He also called about 5 minutes after my initial conversation with the dispatcher to let me know his ETA and confirm the address.) Robert drives the monstrous, lurking tow truck like it's a skateboard, including three-point turns in the cul-de-sac (on recycling day) and driving backwards uphill. I needed a tow because my car wouldn't start after attempting to jump the battery with a friend's van. Robert wisely investigated this further by trying to jump my car with his truck, which did work. He suspected that the problem was related to the battery, not the alternator, and I was able to drive to a repair shop without needing the tow! I definitely got the impression that this towing company is very service-oriented, organized, efficient, and knowledgeable about what they do. Thank you, Robert!

I would like to Thank Edwin for Job Well Done. Thanks for coming out in the rain and changing my tire. Friendly service and Great Customer Service. Thanks again for all your hard work...

Took me to the wrong location. Insurance company instructed them to take my car to my mechanic but they took it to their storage lot so they could get more money from storage lot fees and towing again in the morning. Left me at the storage lot at 9pm (very unsafe area) while my ride was at the mechanic.