AutoNation Collision Center Rockville in
Rockville (MD)

I have had my car repaired three times at this location and every time the car has looked brand new. Definitely recommend.

The 8-week projected turnaround to get my collision damage repaired shrank considerably to just over 4 weeks in practice. I can't guarantee similar results, but they move as fast as they can, it seems. The work was 100% great and my service guy was easy to work with and speed of responses to my communication was good. I recommend.

This is the most unprofessional company I have come across. I had a very disappointing experience with this auto collision center. They keep changing the date my car is supposed to be ready, causing a lot of inconvenience and frustration because I need to make arrangements to drive an hour and be dropped off to get my car. Each time I’ve called for an update (they would never inform me), I was given a new, later date with no clear explanation. This lack of communication and reliability made it hard to trust them with my vehicle. I would not recommend this place if you need timely and dependable service. They’ve had my car for almost 3 months now…

I can’t say enough good things about this place! I’ve brought my BMW here multiple times, and every single time, they’ve exceeded my expectations. The level of care and professionalism is unmatched. For when I took my BMW to another shop where they did terrible work to Autonation where they fixed my car and helped me with the insurance process after dealing with my claim where they messed up car. A huge shoutout to Noe—he truly took care of me and made sure everything was done right. It’s rare to find people you can trust, but Noe goes above and beyond. From the moment you walk in, you feel like a valued customer. Honest service, excellent work, and outstanding customer care. If you want quality work and peace of mind, this is the place to go. Highly recommend!

If you have damage to your vehicle, look no further for an outstanding bodyshop. I was fortunate to have Noe as my Collision Estimator and he worked very hard to meet my tight schedule for my X5 repairs and delivered my BMW two days early. The shop delivered a vehicle that was showroom clean. The best part of my experience was the employees I spoke with over the 3 weeks were always polite, always willing to listen to my concerns, and treated me like a valued customer. My car X5 looks prestine.

Not one for putting bad reviews on any businesses but had my M8 in the shop for almost one month. The work was finally done based on what the insurance paid. When I got my car, all the tires were out of air. Later when I got home, I found a giant nail in the back tire... Not sure why a luxury brand is so careless with their handling of luxury cars.

I sideswiped a guard rail, so there was superficial damage along the driver side of my vehicle. I had an initial inspection done and bought it here because of the BMW certifications. The repairs took an excessively long time to do. It was estimated 9 days to repair. I dropped the car off 10/3124 and it was finally repaired 12/5/24. The communication was poor throughout including them calling me about a missing insurance payment. I called them, with my insurance company on the line, confirmed that the insurance company would cut them a check during the conversation, and the insurance company emailed a screenshot to Autonation. Once I arrived there the next morning, I was told that they had no record of it and that they were trying to get it resolved with the insurance company; however, they never called me to let me know what was happening. In addition to them taking such, they caused me to miss the window for my lease ending which subsequently cost me money to get the last service done. This has been the worse BMW certified collision center I have ever worked with, and I personally would never recommend this center to anyone! Also, while it is not updated on neither their door nor their Google site, they do not open at 7:30am. They open at 8am.

AutoNation Collision Center was my only choice to go to so I didnt really get to compare to other shops. However, they did a really good job with my car repair and very helpful with offering information and transparent compunction. I got my car back in the time frame close to what they have estimated. I worked with Noe.

I brought my BMW i4 here after being hit in a parking lot. I found this shop online and chose them because of their BMW certifications. Unfortunately, the repair took much longer than expected, mainly due to delays with the insurance which is not there fault. However, when I picked up my car, I noticed there was more damage than when it first came in. The bodywork was poorly done—they just painted over the issues instead of fixing them properly. Now I have to get everything redone at another shop, because I no longer trust this one. Additionally, they tore holes in the door trim on the driver’s side and the driver-side passenger door while removing parts, which added to the damage. I was also shocked to find my car returned to me filthy, with the interior covered in white dust that stained the inside. I cannot recommend this shop to anyone. Take your time to find a reputable place to avoid an experience like this.

The staff was professional, friendly and informed me at each stage of the process in fixing my car. They were transparent in their billing and pricing and returned my vehicle in pristine condition. I would definitely recommend Autonation collision and would use their services again.

Took my 535 to Auto Nation to get my right rear 1/4 panel and the bumper repaired. I decided not to get my car fixed there due to issues with insurance. When I went to pick up my car they had taken out the rear right chrome window trim (marked yellow on the attached picture). When I asked them why they took it off because it doesn't have any connection with the 1/4 panel, they told me that in order to remove the bumper they had to remove the window trim. I couldn't believe the crap they were saying. I'm not sure why they would come up with stupid comments like that. Now, I have to get a new trim which will cost $200. Which I think Auto Nation should pay for.

I was given the most personal and prompt attention. Everything was explained to me, including policies on after market parts. I was not given an estimate of when the car would be done until they would guarantee the estimate, and then it was exactly what had been reported. The car was beautifully repaired, even miscellaneous scratches removed. They returned it to me clean and shiny. Everyone was very polite and considerate. I would go there again if there was need. Great place!

Within 27hrs, both my wife's '23 X5 M50 and my '20 M550 were both hit (no accidents in over 25 years previously too!). My car was hit while parked at our house and had damage to the driver rear bumper, taillight, exhaust, and rear panel. Rockville Collision Center did a fantastic job with the project and brought it back to new using OEM parts. My wife's car was also rear ended when she was stopped at a traffic stop and they did a great job returning her bumper to normal. I wanted to give a special shout out to Noe who did a fantastic job navigating the complex insurance process especially since the other driver's insurance wanted me to use another shop but I wanted to take our cars to a certified BMW shop. Great communication and customer service! They did routine maintenance that was due while we were waiting in insurance purgatory. He also helped me find a good contact to deal with a diminished value claim.

I can't rave about this collision center enough. I purchased a 2023 BMW i4 on 1/31/2023. An inattentive driver rear ended me on 2/5/2023, literally less than a week after purchase. This isn't the forum to explain this headache. But let's just say, State Farm is trash and I'll leave it at that. Estela was a revelation. Kept me well informed throughout the process. Due to supply chain issues, it spent a few weeks in the shop. She made sure to keep me abreast of what was happening and the kind of timeframe they were working within. No offense, I hope to NEVER use a collision center's services again. But life happens, and if another unfortunate situation arises where I must procure the services I will do so again without hesitation. Looks and feels like the accident never happened.

My 2011 335d ended up at the shop after a deer jumped in front of my car. All in all, Noe and the shop did a phenomenal job! The repairs took a little extended time due to finding more damage than initially anticipated. My car came out looking stunning and I am very pleased with the work. With that being said, unless you have an OEM endorsement on your car insurance, your insurance WILL mess around with you as the shop uses exclusively OEM parts. This is a good thing because of the part quality, however, you will probably end up coming out of pocket a little more than you anticipated. Still would recommend this shop to any BMW owner. Thanks again AutoNation for taking such good care of my car.

This place is of masterclass. Shawn was incredible to work with. I have never worked with such a friendly, honest and knowledgeable person in this field as Shawn. From the moment we entered, to the moment we left, we felt we were in great hands here. We came here after another shop doing an $800 repair caused almost $5000 of damage. A brand new car was destroyed on the inside and out. Shawn probably quickly realized I'm very detailed and pointed everything out. He noted everything perfectly and gave a great explanation on how to go about it. This shop worked very well with the insurance and made it a quick process to repair the car. The follow up was excellent. When we picked up the car it looked brand new. Every detail was taken care of. My hat's off to Shawn and his team. It's really nice working with professionals like these guys. I will only take out BMW here from now on. I highly recommend this collision center.

They did a great job fixing my car, it looks brand new again. They finished sooner than expected and helped me get insurance to cover most of the work. Leo was very responsive and kept me updated throughout the process. He also had my car detailed on the inside (for no charge) which was a nice surprise!

The BMW of Rockville Certified Collision Center is amazing center. Mr. Leo Ramos & his team were very professional, courteous, and personable. My BMW 430xi convertible was hit by an SUV on the rear side on 2 September 2020. Upon contacting Mr. Ramos via phone & email, he immediately took care of the process in scheduling me to bring my car in to the Center on 8 September 2020 for inspection of damages, evaluation, assessment, estimate and repairs to include dealing with my insurance company on any accident-related repairs. I especially liked Mr. Ramos’ personable people skills and patience in explaining the estimate and repairs processes during a very stressful and emotional times after the accident. Mr. Ramos took the time to listen to my concerns that only BMW parts on my car and for thorough inspection for any accident-related damages not visible (e.g., electrical damages, steering wheel alignment, etc.). His explanation that the Center only uses genuine BMW parts and that his technicians would conduct a thorough evaluation had put me at ease. I think it’s pretty amazing on the synergy the BMW Collision Center has with the BMW of Rockville Service Center for other repairs that they were able to complete other routine vehicle warranty services due (e.g., oil change). However, they were not able to replace the rear brakes because it wasn’t low enough as indicated by the warranty. My car was in the shop for 45 days. Since picking up my car on 22 October, I’ve been driving my car 38 days to evaluate the repairs conducted by the Collision Center. I am happy with body and engine repairs on my car. However, there a few items that I would have to bring my car for this accident-related repairs: clicking sound when the left rear window is being lowered, the driver window squeaks, hissing or humming sound in the car, the speaker is making a hissing sound. Other than these mechanical and electrical concerns, I still highly recommend the BMW of Rockville Certified Collision Center for your BMW’s repair needs and professional technicians.

Was demoralized when my new x3 was recently keyed. BMW of Rockville Collision worked quickly with GEICO to get the repair planned, prepped, and approved. Some other reviews mention delays in work or lengthy repairs, and while mine took longer than insurance estimated, the outcome was absolutely worth the wait. Leo’s and Christine’s guidance and fielding of all my questions made the experience all the better. Thanks y’all!

First of all, I have to say this an amazing collision center! I brought my BMW 430i convertible in for the rear bumper repair after being involved in a bad rear-end collision. The technicians were great and very informative. The fact that they only used BMW parts on my car put me at ease. Mr. Ramos not only called and emailed me throughout the entire process but dealt with my insurance company promptly. He was also able to get the repairs completed earlier than expected. I was very excited about that. I couldn't be happier with the final repairs and glad I'm back on the road!

The work quality is okay. But the customer service and price gouging turned me off. I've taken all of my BMW there for dings debts and major accidents. I've always been happy until the last accident. It's too much to type, but the bill was super high and inflated. Insurance covered part of the bill but of course I looked hard at my out of pocket portion. After a decent amount of protest they got the price more reasonable. But boy were they pretty.

After being hit from behind, I had insurance send my M4 vehicle to this shop. Leonardo and Nicole were courteous and frequently communicated updates through the entire repair process. Not only was the work done excellently, it was completed 3 days ahead of schedule! I have nothing but positive feedback for BMW of Rockville Certified Collision Center. They went above and beyond!

Leo and everyone at BMW Rockville Certified Collision Center did an excellent job in repairing my vehicle and providing constant communication and customer service throughout the entire process. Thank You All!

Job was not done right the first time... Had to bring it back to them. In addition, i noticed damage to my side skirt less than 24 hours of picking up the vehicle. The manager did not note the damages on my side skirt prior to drop off. He told me since I drove it off the lot before inspecting the whole vehicle, they deny liability for it. Common sense to me was to look at the repair only and not check the whole vehicle to see if the professionals messed it up.

BMW Rockville did a great job servicing my vehicle. They took great care of it and made sure they had all genuine parts. Dan did a good job keeping me informed and assuring to me that they would get my vehicle back in top notch condition. Some logistic issues occurred with my vehicle maker and the shipping of parts but BMW of Rockville was able to go around it and assure they could continue with my repairs. I would recommend.

I'd like to share my experience with BMW of Rockville Certified Collision Center which Dan Holmes advertised here about a couple months ago. Full disclosure I have known Dan for 15+ years. Here is the short version: Live in DC and traveled to Hagerstown for a minor league baseball game. Next morning I noticed that someone had keyed my car from nose to rear passenger door (pissed to say the least). Last time I go to that hell hole 😉 I went to Dan not expecting any special treatment but was excited to know that what I would be told would be the truth and that I could trust him. Since I was getting paint work done through my insurance, I also figured I would pay out of pocket to take care of years of rock chips on the hood and bumper. Dan was more than willing to help me out with a mixed insurance/personal job. Working with Dan was great because he is a former GEICO employee, so not only could he set my expectations for what his shop would do, but he also was able to speak to how GEICO would handle this claim. Having that knowledge allowed him to advise me on the out of pocket work I wanted, as there would be some overlap in the insurance job and my personal job. For my job (not all jobs) He was able to come under budget as a result of getting GEICO to cover some cost by blending more of the panels (what they should have done) and not just pay for the least amount of paint that would cover the scratched panels. The pics below were the daily/every other day status pics he would send me letting me know what they got done and updating the overall timeline, so it matched their progress. So it was not like most shops where it was radio silence for a week and then a call saying it's going to be three more days. With Dan, I knew each day where I stood, and I was not surprised when they finished early. The pics don't do a great job of showing the final product, but it looks amazing. No overspray that you can feel when you run your hand over the orig paint. No tape lines inside the door jams. No issues with panel lines that are slightly off, no trim panels that just don't sit right. A job that I would be proud to take credit for.

Horrible experience getting almost brand new BMW repaired with them. Can't comment on the work done but overall experience getting work done is so poor at BMW Rockville that we seriously regret our decision to drop the car at this facility. Insurance company adjuster estimated 6 days to repair the car. Initial inspection at the time of dropping the car to this facility mentioned 9 days to repair the car. My wife called for status of the repair after 9 days and an extremely rude person asked her not call and waste their time for status update. When she called manager to report this inappropriate behavior, call went to voicemail and there was no call back from manager. We seriously think this center is giving BMW a bad name. Highly unprofessional staff who don't care about deadlines and don't keep you in loop while car is being repaired. To top it off, they would send supplemental to us rather than negotiating with insurance company themselves. It's been 3 weeks and car is not ready yet. We would not recommend a family or friend to get their BMW repaired at BMW of Rockville. Update: Quality of repair excellent and up to the par with BMW standards, 5 star review for quality of repair, however experience of getting it repaired remains 1/5 star. We had issues with adjuster/estimator who really did not communicate well. The manager however was polite enough to explain us the whole situation. Good place to get your car collision fixed but set your expectations about status update of the car in the very beginning otherwise you will be kept in the dark.