Charles Automotive & Tire in
Rockville (MD)

I went in to get a flat tire taken care of and they addressed another tire that had an issue at no further cost! They are thorough, efficient, and friendly!

Charles automotive shows great professionalism. They know what they are doing and they do it with warmth and respect for the customers. I got a simple flat tire and they solved it like it was a great deal for them, what made me feel important for them. Of course I will return if my vehicle had a serious issue.

Charles Automotive is awesome. They are super nice and extremely helpful! I come here for oil changes and other maintenance on my Ford Fiesta ST and they do a great job. I really appreciate how communicative and honest they are about repairs and cost. They send the summary of what it needed and it explains everything very clearly. They also will call to talk things through which I really like. I highly recommend this place, especially Charlie!

We traveled from Minnesota to visit relatives. We discovered that we needed to replace the front wheel bearings and struts. Charles Auto was able to get the vehicle in and complete the repairs in 1 1/2 days. Great service and very professional.

Very trusted auto repair shop. Client's safety is their priority. I encourage you to take your car to Charles Automotive & Tire for your peace of mind. .

I've been coming to Charles Automotive for 10+ years now. As a single mom, I wouldn't go anywhere else. They consistently go above and beyond to give me excellent service. They know money is tight and have worked with me to prioritize what needs to be worked on first. They earned my trust when I came for a 2nd opinion after the Dealer told me I needed my brakes replaced for $800, which just wasn't true. They are good about updating me on progress and keep their promises. I recommend them highly and appreciate having a car service I can rely on.

Outstanding experience from start to finish. I’ve never really trusted automotive shops in the past, but this one genuinely restored my faith. Charly and DJ at the front desk were both extremely helpful, responsive, honest, and easy to work with. They took the time to explain what was needed, didn’t push unnecessary repairs, and completed the work not just on time but much quicker than I have ever expected or experienced. Pricing fair and I didn't feel like I was being taken and the quality of work was excellent. It’s hard to find an automotive shop you can truly trust, but this one absolutely delivers. I’ll definitely be coming back and recommending them to others.

Employees were very friendly and helpful. I was in and out within the hour and they even found a nail in my tire, removed it, then filled my tires up with more air. It was a great first experience! Thanks again.

Cannot say enough about how great the service was at Charles Automotive. Had work done on my 2017 Jeep Wrangler and it was finished in a timely manner. Shop was clean. I mean CLEAN CLEAN!!! As a business owner myself I pay attention to that aspect of things. Constant updates during the work getting done on the vehicle. Customer service (Im assuming the guy who helped me was the owner because his name is Charly) Made me feel comfortable and also at ease having them work on vehicle. 10/10 going back for sure Thanks Charles Automotive!!!

Came to Charles to repair a tire that had a slow leak in it. A few weeks ago, I had taken the car to a different shop and they “couldn’t find anything”… well sure enough my dad found a big nail in the tire! Found Charles Automotive since it was conveniently located by my work and they fixed it so quickly! Should’ve taken my car to Charles in the first place, which I always will now! The shop is clean and organized, there were two guys at the front desk who greeted me and walked me to the waiting room. So glad I found this place!

A few days ago, my truck broke down and a gentleman by the name of Hunter pulled over. Asked if he could be of any assistance. He said he had a shop around the corner. He made a few calls. Had somebody come out. That individual was Eric B. who was able to help me out he was able to fix the problem and then get me back on my way home for the holidays. If this is not Christmas spirit. I don’t know what is . Outstanding group of men would recommend their shoo to everyone. And I look forward to future work on my beautiful truck by Hunter and Eric B.

I have been a customer for years at Charles automotive with multiple vehicles and services and I highly recommend them. Hunter and the team always get me in right away if I ever have an issue and they are super quick and prices are reasonable. They are honest and friendly and explain everything really well. They truly go above and beyond for their customers.

I had a slow leak in my tire and needed a quick repair. I found Charles Automotive via Google Maps, and chose them based on the positive reviews. I'm happy to add my own positive review! The staff was super friendly, they have a nice waiting area with free WiFi and bottled water, and the whole thing only took about 15 minutes to get taken care of. Their shop is well provisioned, clean and obviously very professionally managed. I will bring my car here for oil changes and other service from now on!

Clean, efficient shop. Personable, helpful desk manager. I was in and out very quickly —they patched my rear tire. And with details about my next car service in hand. In all, helpful, efficient and a relief!

My brake lights went out unexpectedly, and I called to see if they could fix. They told me to come by and they took me in immediately—no waiting. They replaced the bulbs, check all other bulbs, and had me in and out in under 15 minutes. There was no up selling, which often happens to females. They provide professional, efficient, and courteous service. This is the best place in North Bethesda/Rockville to get your car serviced. Even if you don’t work or live in the area, you should use their service for your automotive needs. I highly recommend this place!

I had an excellent experience with Charles Automotive & Tire! I brought in my Mercedes for a battery replacement, and they did an amazing job from start to finish. The service was fast, professional, and very reasonably priced compared to the dealership. The staff was friendly, knowledgeable, and explained everything clearly so I knew exactly what I was paying for. My car was ready quickly and runs perfectly now. I really appreciate the quality of work and the honesty they showed—hard to find in a shop! I’ll definitely be returning for future maintenance. Highly recommend!

Hunter and the rest of the team at Charles Automotive are amazing! They have worked on my car multiple times and they are always communicative, quick, efficient, and do exceptional work. Everyone there is super friendly and hard working. I would not take my car anywhere else! 10/10 recommend!

The team was great! They took me without an appointment to repair a screw in the tire and patch it up, they did it and under 15 minutes while me and my newborn waited in there nice and clean customer waiting room! Fantastic customer service and so very helpful in a time of need!

Great service. Took care of a slow leak I had in my tire quickly and without an appointment. They didn't even charge me for it. Glad I found this place!

I brought my car in with a very flat tire on a day that they were very busy, and I didn't have an appointment. Within 5 minutes, they had taken a look at my tire, determined that it did not have to be replaced but that an old patch on the tire had worn out, put on a new patch, and didn't charge me a cent despite my protestations that I must owe them something for the work. I haven't encountered that level of customer service anywhere, and I will be taking my car to Charles Automotive for all maintenance needs going forward.

Stopped by to get a tire puncture repaired. I was back on the road with a fixed tire in 10-15 minutes. The staff was friendly and professional. Highly recommended!

I found Charles Automotive and Tire by chance when my car was in terrible shape. Now, i’ll never go anywhere else as their service was incredible! They are very reliable, honest, and friendly. I highly recommend bringing your car here.

I came in because I had a slow leak in my tire. They got me in right away and patched my tire. It took about 20 minutes and I was on my way. SUPERIOR CUSTOMER SERVICE…including Kiola (the shop pet)!!!

Fantastic service and team. I went with a flat tire a bit after the shop had closed, and they still made time to check out the tire and patch it. Caleb was super professional, knowledgeable and friendly. Will be back here for my future auto needs. It's refreshing to have such a good experience where so many other auto shop staff seem dismissive or condescending.

The low pressure light on my tires had come on. I called Charles Automotive and they let me come in right away. I've had several nail holes in the past, so wanted to get it checked out. It turns out it was just caused by low pressure. They filled it quickly and didn't even charge me! I was in and out in 15 minutes. I really appreciate their level of service and plan to return for future repairs.

I had a flat tire on my brand-new car and brought it to Charles Automotive & Tire. To my surprise, they took care of it super quick even though I just brought it in without an appointment! Maybe they saw my sad face and, I truly appreciate their kindness and generosity. The service and the staff was professional and friendly—the technician even cleaned my spare tire, which was covered in winter chemicals from the road. It’s rare to find a shop that goes above and beyond like this. I’ll definitely be coming back for any future car needs. Highly recommend!

I stopped in without an appointment to see if they could remove a large screw from my tire and plug it. They said "no problem, just sit in the waiting room". I barely got a change to sit down before they called me. I seriously think I was in and out in under 10 minutes. Very friendly staff, too. I definitely recommend Charles Automotive!