Lone Star Towing in
Fort Worth (TX)

Towed my sisters car last night and broke the wheel and now its non driveable, blatant vandalism. Disputing card payment, notifying fort worth pd and contacting my attorney immediately.

THE LADY THAT ANSWERED THE PHONE IS SO RUDE SHE ANSWERED SAID NIGHTING I SAID IS THIS LONE STAR TOWING SHE SAID THATS WHAT I SAID AND WAS RUDE THE WHOLE CALL RIDICULOUS

Went to eat at chipotle. I showed them.my ticket and still towed my car. They are making good money .

There is no reason to charge $321 for a tow. The most it should be is maybe $150. They are preying and profiting on people's misfortune. It's crooked.

Over-priced, horrible customer service. They told me the car was drivable, then after I paid my bill and found out it was not drivable, they gave me a choice to tow it or pay to put it back into the pound. Either way, another $200-$261. They got almost $500 from me in one visit. Shout out to Juan, the tow truck driver. Very kind and professional. He's the reason they got any stars from me.

Cody was very nice and polite.

Not the friendliest folks. Don't believe in karma evidently.

These people are preying on college students!!!!! It’s highway robbery, LITERALLY!!!! It’s SICKENING!!!! How gross that you sit around with your trucks lined up to tow these kids cars who are trying to make it on their own and you’re hoping they have rich parents to pay your bills!!!!!! You’re disgusting!!! Not everyone has extra money and my kid was parked for 6 whole minutes at a food place, walked across to book store for a few minutes to get her books to return to food place to eat and study and YALL TOWED HER CAR and are now holding it hostage for $350 and told her it goes up $50 every 12 hours!!! I will be reporting this to CHANNEL 8 news and FOX and anyone who will listen!!! THESE ARE KIDS!!!! Some of which are Broke kids trying to better themselves

Thank lone star towing for cutting across 7th Avenue at 258 pm on June 13th and almost cause a accident and the running the red light onto Carol just to cut off a city bus

The lady in the windows very nice but when you go to get something out of your truck to prove ownership they accept it but they will not allow anybody but one person back there to get rid of this out of the truck they refused to help but they refused to allow you to get help very unprofessional place I would not recommend doing business with this place

They drain the cars batteries and tell you the car does not start and you can’t use your jumper box on there property! Lmao how convenient to them so they can charge you 250$ to tow it ! Smart scam move , guess what i took pics of all your violations, and u suppose to be open 24/7 but you tell people you close at 12.00am on the phone , THAT WAS RECORDED ON MY COMPANY PHONE BY THE WAY Calling complaints department in Austin and sending everything i got on u guys . Good luck scammers

They will stalk you!!!! My son ate at Taco Bell then was exploring downtown and they towed the car within the hour. I told them he was a paying customer and they told me yes but we WATCHED him get up and leave so that was abandoning the car. No it was doing something else. I would have understood if it was for half the day but it wasn't. The parking lot was huge so it's not like there was a need for that!! Just trying to take people's money or spying on kids like prevents!!! Sick!!! God will get them!!!!

Unethical practices and vindictive people, you could not pay me to hire these terrible people at any price. Save yourself a time and energy and stay away.

Good old impound lot Tell you one price on the phone you show up with cash and all the sudden they want more. Won't even tell you what you're paying for You just better give it to them or they keep your vehicle. Oh and question the fact that they want you to surrender your ID not just take a photocopy or a picture of it boy they don't like that and then they threaten to fight you if you don't obey them boy talk about some customer service right there.

Unfortunately I was towed, and it was my fault because I didn't see the tow zone signs. But they do sit there and wait. I understand it's their job, but it sucks paying $300+ for a mistake. Either way, the guy was nice and I got my car out.

Lisa was super friendly and fast. Very helpful. We got our car back no issues.

This place is shady and Rude they took our truck when there as not a sign and my husband was talking to the tow driver he told my husband that he was a gringo not to talk to him in Spanish English only he was races and Rude this business should not be open with these rude people will be posting a video of the racist driver . This business should not be open they just like to steal peoples money will ask an attorney about this issue .

Horrible Customer Service!! Nasty trucks, nasty drivers. Very rude, unprofessional and would not recommend them to my worst enemy !! Any Towing’s company is better than this !

Wrongful towing. Shady business. The workers are sarcastic when dealing with them. I’m honestly surprised they are still in business considering their horrible practices and the condition of their property. I would highly recommend staying far away. I’m willing to bet they are neck deep in lawsuits.

They lie in wait in a mostly empty parking next to Urgent Care lot on Camp Bowie waiting to tow cars. They were very unhelpful when I tried to pay for my daughter’s car over the phone. Jose was unhelpful and needs to work on his empathy. No wonder they have a D- rating on the BBB.

Best Tow Service! If your car breaks down and you need a tow-Lone Star Towing has the BEST Tow Drivers! And very fast service!!!!!

Having your car towed is never fun, but Lone Star Towing made it easy and stress free. They will always be my go to tow service!!

The gentleman who towed my car was kind, and explained the process of the car being towed which calmed my fears!!! Jose’ helped us with the paperwork when I came to pay for the release!!

This tow service was extremely helpful. Lovely service and great communication from their tow office to get all the details after finding out my vehicle had been towed. Lot was easy to find and access.

Called lone star for a tow last week. They made it so ez and quick for me. From thevnice lady on the phone, to the towdriver. I highly recommend this tow company.

Very quick very professional stuck on freeway got there before fort worth pd to my accident in rush hour traffic had me home in no time price is a flat rate anywhere in tarrant county 200-250 instead of the other towing company who want milages which takes more time for the driver to get your vehicle out of a bad situation

I would give negative stars but can't. Brought a man up with a broken leg, had surgery to fix a traumatic injury. I am a disabled vet who needs a hip replaced and have recently had my knee replaced. Asked if we could get his stuff from his van and this woman said we would have to walk back there to get his stuff (heavy tools) and drag it out. It's muddy. My daughter said, I cannot do it without a cart and the woman said, Knock on the window when you have the VIN and walked away. Now she has all our IDs behind the window and refuses to give us back our IDs. Never had to deal with towing companies and never will again. Absolutely the worst place I have ever dealt with.