This rating is based on customer reviews, inventory size, pricing, and service quality
For Shantel Towing Service in Fort Worth, TX, limited recent feedback indicates a negative trend. Reports cite opaque pricing (pre-charges, surprise add-ons, cancellation penalties), inconsistent ETAs, and weak customer service via an outsourced line, raising concerns about professionalism. Wait times and shifting terms are pain points. No usable data on inventory variety, yard organization, or ease of finding parts. Overall: 20/100; if broader reviews emerge, the score may change.
What clients say about Shantel Towing Service in Fort Worth (TX)
Very professional and nice services.
my battery died in the parking structure near the Fort Worth Medical District on a hot afternoon right before a shift I absolutely could not miss. Called Shantel Towing and the dispatcher was quick and efficient and understood immediately that timing was an issue. Driver there in 21 minutes, jumped the car, tested the battery, showed me the reading and told me it was not going to survive another Texas summer. Replaced it that weekend. Cheap jump start service in Fort Worth TX done fast and honestly by a driver who gives you information worth having before leaving. Number saved immediately.
If I could give a 0 stars, I definitely would. I scheduled a tow on Sunday afternoon for a Monday morning (8:00 a.m.) pickup. It is currently 9:50 a.m. on Monday morning and I still haven't seen a tow truck. This awful company (if you can even call it that) has done absolutely nothing but give me the run around all morning. I finally was able to speak with the tow truck driver, and he is not even affiliated with this company. I had no idea that this company was a third party that merely schedules other tow trucks out. They do not tell you that they are a third party company and nothing is correct whatsoever. Had I known that they were not an actual towing company, I would have definitely moved on and found my own. My experience with this company is the most ridiculous experience I have ever had.
Shantel Towing has handled three separate calls for my operation over the past year, and the experience has been consistent every single time. Calls are answered quickly, drivers arrive within the timeframe quoted, and the invoices always match what was agreed to before the truck is dispatched.For healthcare industry operators in Fort Worth who need a towing company they can trust without having to constantly supervise the process, Shantel has been reliable every time we’ve used them. Professional, organized, and easy to work with.
I drive a modified WRX with a lowered suspension and a front lip that makes standard wheel-lift towing completely out of the question. Called Shantel Towing when my car broke down on Hemphill Street near the 76104 area and described the drop height and the front lip configuration before agreeing to anything. Dispatcher confirmed flatbed immediately and asked about the clearance so the driver could set the approach angle before arriving. Driver showed up in 23 minutes with exactly the right setup, loaded the car without scraping anything, and delivered to my shop near the Near Southside without adding a single new mark anywhere. Flatbed towing in Fort Worth TX done by someone who prepares for the vehicle before arriving. That preparation is everything for a low car on Fort Worth streets.
My sister lives in the Fairmount neighborhood near downtown Fort Worth, and her car broke down on Magnolia Avenue one Tuesday evening. She called me in Arlington since she’d never dealt with a tow before. I reached out to Shantel Towing Service at 400 Lipscomb St in Fort Worth, TX, while she waited in the car. The driver showed up in about 30 minutes, texted me to confirm he’d found her, and patiently walked her through everything since it was her first breakdown. He even called me again once the car was safely dropped off at our mechanic near downtown something I didn’t even ask for. My sister said he was calm and reassuring the whole time, which made a stressful situation feel a lot easier. Highly recommended!
LESS THAN 0 STARS
These people are scammers, the company phone is answered by a local individual who then routes you through some call center in India who schedules your tow and charges an agreed upon price with a " $60 cancellation fee" warning. A fee is understandable, a tow truck that has already driven to come get you and gets a last minute cancelation deserves at least SOME compensation. $60 is quite steep, however, that's not even the real issue. These people called us like an hour later to tell us the tow truck they were sending broke down and they have to send another one that is about 14 minutes away, ok cool. EXCEPT they are now saying it's going to be an additional $50 because they are coming from further away. The company had already withdrawn the money from the original order BEFORE service was completed and are now telling us an additional $50 that wr DONT HAVE is required, so request cancelation due to the fact that they broke the original terms and it was on THEIR end that the service was not completed. They agree to refund our money but inform us that due to us canceling the tow truck they will still be charging $60! (The agent also pathetically says "it's not $60 it's $59.99) The point here, is this was the WORST experience I ever had for a tow service that never even provided the service and I do NOT recommend them. The cancellation was due to them being unable to complete the original terms of service and then them changing the terms of service without our consent and then they stole an unwarranted cancellation fee too. The tow company we ended up going with was amazing and I highly recommend them. Classic auto wrecker service
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