This rating is based on customer reviews, inventory size, pricing, and service quality
Recent reviews of Pull-A-Part in Baton Rouge, LA skew very positive: friendly, hands-on staff (Ashley, Korsica, Claudette, Chris, Luke, Drake, Dana) help customers, offer water/boosts, and go the extra mile. The yard is generally well organized and parts are easy to find; text alerts and VIP sign-ups help, and many note solid prices. Still, complaints surface about phones, late opening and waits, an entrance fairness concern, and mixed pricing consistency/part quality (e.g., a damaged item after paid pull). Inventory variety appears good. Overall: 88/100. Tip: check hours and inspect items.
Address:
8056 Greenwell Springs Rd, Baton Rouge, LA, United States
What clients say about Pull-A-Part in Baton Rouge (LA)
How does this company help those who are handicapped who can't pull the part themselves? Their customer service agent had no clue and was quite difficult to listen on why I needed help.
Claudette and Korsicat provided a great first time experience for me! They instructed me on the facility requirements and gave me a great estimate before going into the yard to pull my parts. I really appreciate their support and assistance in this time where I really needed help.
The pull a part workers was fabulous very helpful an amazing I came to get a tire an the team was able to help me get it an it was a reasonable price thanks pull a part
Went there today at the Baton Rouge Location and Korsica was amazing! She was super helpful while we were leaving and offered great advice for whatever we needed.
The guy in entrance before you go to yard he wants to know what's in the bag like I'm stealing I'm just walking in he wants to look in my little bag I can barely put my flat head in it and also I tried to sell my car the lady was off on the phone they tried to give me 200 for a running car I said no then she comes back says 250 no ain't no way I love Boyds across the river at least they give your money back for the wrong part they over charge for some of the parts they're used I'm not coming back I'mma go to another place.
It's bad when you call the number and can't even get ahold of a customer service rep to find out any information. And the automated system is no help either. So this will probably be my last time using pull-A-part their customer service sucks.
Today was one of my many outings to pull a part. As always the front desk help is second to none Korsica,Claudette and Ashley are always quick courteous and knowledgeable. If only the yard was half the experience of inside it would have been great today.
The staff at Pull A Part were very helpful, courteous and kind. I was able to find every part that I was looking for without having a hassle. Baton Rouge Pull A Part is a great Pull A Part and I will be back soon.
The girls are VERYYYY nice!!!! So kind.
And the guys are helpful too. They all went out of their way to help me multiple times when I needed to find something for my car with not a huge amount of experience
The whole crew but especially Kerry, Korsica, Ashley
Korsico was very helpful! This was my first time coming to Copart and she guided me on finding the parts I need for my car, and all the employees was very nice would recommend!
Great store and great customer service. Krissy was very pleasant, and patient. Mr Anthony even assisted me with my battery and took it took it to my vehicle and offered water. Will definitely be back
How would an old fuel pump be expensive than a new one ??¿ and when I ask them if they are sure that , thats the correct pricing, they go like mmm' eheee. Proud cashiers who are just vomiting pride . Employees here have had an attitude this days and im finding alternatives.
The young lady kristie, was very helpful getting me a correct battery for my car. The other employee carried it for me. They also offered me a bottle of water. Great price and service!!!!!
This morning I went to buy a battery for my wife's car. I took in a reconditioned battery and I told Mrs. Claudette that it had warranty she asked me for a receipt and I told her I did not have one. I told her ok I will get another one and she discriminated me and she is not nice she fights with all her clients. I am just a client and I have the rights to claim as a client and she discriminated me and offered to get me band over a right I have. Remember pull a part need clients to make business. We need someone to be attentive to the clients needs but she fights with everyone not only me.
I was there to pull an engine. FYI the guys who operate the fork lifts are great. The people at the counter, at least who I deal with, worked with me to get a good deal on my engine. No combative attitude, no hostility even though it's hot & we all out of breath. Only thing I wish is if they catch someone hiding a wheel from a good set, they make them put it back or find the wheel & return it so it does not hold up a sale or the next person can buy the set. There is no payment plan @pull a part. Besides that good experience.
Korsica and Ashley we’re extremely helpful getting me a battery for my car. I had trouble finding the right battery, but they made sure I was satisfied with my purchase of a used battery. They were seemingly running the front counter by themselves and helping other clerks process orders. I bought a 2007 Mazda6 a year and a half ago with over 200,000 miles on it and the battery has been the most expensive purchase so far. Excellent customer service and I’ll probably be back to buy another car from them.
At 67, it's tough to beat the heat. My 17 year-old son and I drove 45 miles for a part for our 06 Tribute. What we needed was available, so we got to work in the 100+° heat factor weather. Upon completion, we returned to the purchase area and I began feeling weak and a bit exhausted. One employee got a fan, another offered water, and both, along with a third employee, all kept an eye on me.
This was a wonderful experience, from the start. We were allowed, after paying admission, to return with tools. The employees, all of them were quite courteous, and during my exhausted period, displayed a compassionate demeanor.
After paying, while my son was placing our purchase in the vehicle, PeeWee, an employee for over 5 years, checked on me again and discussed our purchase and my son's happiness finding the part.
Because of the professionalism and caring disposition of all, we'll definitely return.
I want to start off by thanking these two gentlemen, Luke and Chris. I needed two wheels for my 06' Jeep Grand Cherokee and they were a huge help yesterday and again today when i returned with the core. They were very professional, excellent communications with them while there at the yard, and they made themselves very accessible. It was one of the most pleasurable salvage yard experiences that i have had in my entire 68 years of existence and not to mention how easy it was to move around this huge salvage yard. In other words, Luke and Chris along with all their staff and co-workers made for a very memorable salvage yard experience among the both of the being very busy. The ease in which i was being helped in the salvage yard and in the cashier's area was second to none. I would strongly recommend the Baton Rouge "Pull-A-Part" store on Greenwell Springs road location to both the professional, DIY'ers and the day-to-day novice mechanics. Go to "Pull-A-Part", get what you need at a great price, and get it done!!!!
I had to share this review and my story. I want to thank Drake that works at the Pull A Part in Baton Rouge for all his help, this guy went out of his way to help me. He even stayed an hour later from when he was supposed to clock out to be sure that I was takin care of. I had been without a vehicle for about 6 months due to a blown head gasket. I got an engine off of eBay and it was no good and I spend a lot of money. I’m a father and have a family that depends on me and we needed a vehicle very bad. I seen this engine come up and started pulling it Saturday. I got heat exhaustion working in 100+ temperatures all day. I started throwing up and got very sick and couldn’t finish pulling it. I went back on the Sunday and the same thing happens, 100+ temperatures working all day in the heat. An employee there named Drake, seen my condition and he brought me a popsicle and two cold waters, which I was so grateful for. I had already finished all my water and Gatorades I initially brought because of the heat. He said he would be sure I got my engine before he clocked out that day. He stayed about an hour after he was supposed to leave and we got it pulled and on my truck and trailer. I wouldn’t have been able to get it if it wasn’t for him. This world needs more people in it like this guy. Thanks Drake, you da man!
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