This rating is based on customer reviews, inventory size, pricing, and service quality
AutoZone Auto Parts in Baton Rouge, LA scores 80/100 with a mostly positive trend. Many shoppers praise knowledgeable, friendly staff (Leonard, Jennifer, James, Charles, etc.), quick installs like batteries, and a well‑stocked, clean store that makes finding parts easy and pricing fair, with warranties that help. Strengths: fast service, helpful guidance, and frequent in‑stock items. Common complaints: uneven professionalism (ignored greetings, cash‑handling handoff), strict returns without receipts, reward points expiring, and occasional wait/checkout hiccups. Reviews are strong but inconsistent at times.
Great place to get your parts for your car had mine and went in there and with under probably 10 minutes I was out the door for a special depart definitely check this out locations not too bad
Today at 3:30 I went in to return the extra UNUSED sparkplugs for a customer of mine that is disabled and has a hard time getting around. I only wanted the refund to go on a gift card but since I didn't have the receipt they said they couldn't do it. I told them that the purchase was under the phone number and all they had to do was enter the phone number to see the purchase. They refused to do so didnt even try and told me to go the the autozone up the street. This is the absolute last time I will ever enter ANY autozone or bring any of my business there. Very unprofessional and lazy. There was another time I returned brakes there and they shorted me 15.00 because the price was different than their location. So from now on I'll be taking my business to Advance.
Very rude and no professionalism all. Jennifer C. made me wait outside even after operation hours of opening and did not want me to enter to try to buy a part for my vehicle but she did come outside to see about my check engine light. I didn’t get no suggestions on where I can get the part or did she further assist me any further than giving me my paper. This worker just didn’t want to work and needs to be removed.
Lack of professionalism. A runner or parts delivery person came into store during my interaction with cashier talking loud and interrupting my checkout.
Jennifer is so kind customer oriented and outgoing. So always help me with that auto oil purchase. She is very knowledgeable about all the merchandise. Give her a raise for all her loyalty. She is truly an asset to the organization.
The Cashier at the desk when I arrived did NOT acknowledge that I was there. He was on the phone but had several opportunities to say "someone will be with you momentarily". The clerk who waited on me did speak. Courtesy should always remain. It makes all the difference.
I was told that if I had cash I would have to be checked out by another cashier. One cashier appear lazy while the other was energetic and showed care. Store was clean and shelves appear to be neatly arranged for easy view.
Well stocked accessories for automobiles and trucks. In my opinion the parts line carried by Auto Zone, Duralast, don't last. The upside the price is right and they stand behind the warranty. I buy my parts for my prized vintage vehicle elsewhere. One Love
Shaderica was so helpful. She saved me money by helping me get the right parts for my car. She also encouraged me to get the best parts so I would not have to replace as quickly. A blessed experience. I will be back.
This place is the Bomb! I went in early ,was greeted at the door very friendly employees, all questions were answered, I left feeling much better, due to an employee answering questions and Explaining To where i understood!!
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