This rating is based on customer reviews, inventory size, pricing, and service quality
In Baton Rouge, LA, K & H Automotive Service scores 92/100. Sentiment is strongly positive: many cite fast same-day fixes and honest diagnostics, fair pricing, and a family-run team that communicates well, with weekend turnarounds and helpful towing. Themes: professionalism, customer service, short wait times. Weak spots: a few reports of rude front-desk treatment and billing confusion on a lighting job, plus one repair that didn’t fully resolve a stall. Limited info on parts inventory, yard organization, or ease of finding parts.
I did not have a pleasant experience. I came in for a headlight bulb replacement, even though only one was out, and my main request was that both headlights be white. I was told one headlight was LED and the other was not, which seemed accurate. After being charged nearly $300, one light was still orange, the other was LED, I then noticed that a fog light was out after service which was extremely odd.
When I called to bring my car back the next morning, after being told there would be no charge if there were any issues, I was rudely told by the man at the front counter that it would cost an additional $67.
So basically, I paid around $300 to replace the LED, replace the working orange light with an orange light, and replace a previous working fog light to a new fog light. Most definitely a money-hungry place, which I should've known by the condition of the place.
The front counter lady was very helpful and professional, but the rest of the staff was unprofessional and rude both in person and over the phone, even though I remained polite.
I appreciate honest, good customer service, which is why I want to acknowledge her, but I DO NOT recommend this place. It was not worth the runaround.
I love the experience! Everytime I've brought a vehicle to you guys I get quick and quality service! I would recommend you to anyone. Thanks you all for what you have done for me and my family. You never let us down.
Alan and the crew are awesome, there a homey business. Family friendly and great service. This is the place to go if your warranty is expired. They have great service, they fix ur issues the first time. His daughter is the cashier and she’s amazing. This is my go to automotive shop for my 22 Toyota Camry. If I don’t use dealership, K&H is the next best thing. Thanks Alan and your crew. Amazing service.
This is my go to automobile shop K&H, Alan and his daughter makes you feel like you’re at home. They will help you anyway they can. Thanks for the recommendation for a better car, I got me a Toyota Camry, left a Chevrolet. On 10/30/25 my car didn’t want to crank, I hurry up to go to Alan, the dealership was $99 to check out, but Alan checked out my car and fix the issue within minutes. What cost me $315 would have cost thousands at the dealership. I recommend this shop for all your needs, if you don’t have a warranty. Thanks Alan
K & H to the rescue! I had car trouble on Friday of the Labor Day weekend. K & H took the car in, diagnosed the problem, and had me back on thee road in under three hours. Alan and Richard are the best...trustworthy, honest, professional, and fair with their pricing. I could not be more pleased and will definitely be back for all my auto repair and maintenance needs! A++++ experience.
Alan and his team were super nice when I brought my car in 30 minutes before close on a Saturday. Service was fast and reasonably priced! I'm glad to have discovered this shop!
Been here a few times. No hassle and no upselling. Fair and honest mechanics are hard to find and these guys are the real deal.
Needed a new o2 sensor installed (P0037) and I brought in my own part (OE Denso part) and they changed a fair price for labor.
Great service and honest work! Was quoted for unnecessary work at a different place and took it here where they shot it to me straight and told me what needed fixing and what could wait. Would definitely recommend
Steer clear of this place if you’re a woman who doesn’t know much about cars. I really liked them the first time they worked on my car, they kept me updated and explained everything thoroughly. Idk what happened when I went there the second time. The customer service this time was absolutely terrible. The older gentleman was extremely rude and condescending over the phone and in person. I waited in a silent shop while he typed on the computer without saying a word to me. I was sitting there waiting so long that a mechanic had to step in and help me. All I was doing was picking up my car.
Alan & Robert are the best!!! They took care of us with high quality service with really great customer service & great quotes for the whatever job needs to be done to our vehicles. Got the job done ASAP & Everything about them is a 10 out of 10. Highly recommend.
I had come a few times for minor issues. Then I had to get my car towed when it wasn't starting. Was nervous about doing that because every repair shop knows that it would cost money for someone to decline a repair and have it towed elsewhere, so they might try charging higher rates.
To my surprise, the cost was lower than expected. On top of that they got it on Friday afternoon, worked on it on the weekend, and had it back to me on Monday morning, AND the check-engine that has been on for months finally went away for more than a couple of days.
I had taken the car to other repair shops and they charged me higher rates and only made the check-engine warning go away for a day or two. Now, K & H will be my first call for any needed repair work. Thank you, K & H!
Staff very friendly and nice. Every time I called to check on the status of my very they were always willing to find . They called me on the days when I didn't call. Keith even brought me to work when I needed a ride. I will definitely go back for any others repairs I need
Awesome Mechanic! Very eager to help you get your vehicle back on the road. I took my vehicle to three mechanic shops and nobody could figure out what was wrong took it to Alan at K&H and same day I was back on the road .
Love this shops and the people there. Everyone is so nice and make sure you’re kept informed about service and price. I’ve used them for years and recommend them to everyone
Great group! They absolutely know what they are doing. Best service I've ever had in the auto repair industry.
PLEASE READ! ABSOLUTELY TRUE ACCOUNT!
Dealership used for my 2015 Sonic since the day I bought it. Spent $15,000.00 on repairs since warranty expired. Bring it in, they can't find the problem. Gets worse, then they find the problem(s). Last straw was them scanning and testing for 3 months with no answers. GM consult resulted in a recommendation to change the entire engine for 10,000.00. I refuse, pick it up and drive it to K & H, because I've been happy with their work on my '02 F-150.
$300 and an hour later, Jojo at K & H had it fixed, and no check engine light since. Been 3 months and a few thousand miles.
K & H is honest, trustworthy, extremely knowledgeable.
I was very pleased with the work done by the team. They acted in a professional manner and made sure everything was done to my satisfaction. KH automotive will be my go to service technicians. The price was reasonable and the service was top notch. Also VA very friendly !!!
Mr. Alan , Mrs. Alana, and Mr. Bobby are great people and made me feel like family as soon as I walked through the door.
I’m not that knowledgeable when it comes to cars. I explained the sounds I was hearing to the best of my ability (probably were not good examples lol) but they still caught on and knew exactly what I was talking about. After they did the diagnostic they explained everything to me. I dropped the car off the following week and they were done in 2 days. My baby rides as good as new.
Thank you guys!!!!!
Excellent service! I needed my vehicle looked at an possibly serviced, dropped it off on a Friday morning an it was done by Saturday evening the next day. They was able to diagnose the problem an fix the issue in less than 2 business days, which is very awesome when it's your only means of transportation. They were very professional an pricing was honest an fair. If you in the Baton Rouge area an need a great honest mechanic shop then K & H Automotive is your place.
They fixed me up quick. Blew a radiator hose on i-10 pulled off on college and they were right there ready to help. It was more than I wanted to spend but they took care of me and quickly. No issues since.
My daughter’s car broke down next door to the repair shop. We received great service from the moment we walked into the door. They gave us the diagnosis, and a call later explaining the repair and cost. They got her in and out the same day. They have my business.
Great customer service! Gave me options at different price points and honest opinions. Very happy with my experience and definitely will be returning for future auto work.
These guys are really friendly and efficient - they replaced an AC compressor a very old, very difficult car for me within a day, and at a decent price. Very clear communication throughout as well which was refreshing. Will be back here!
These guys are always the best! Honest, kind, great prices. Seriously. And I would know - our 160000 mile car has needed a lot of attention lately. The business is owned by a veteran. I pretty much always leave with a smile. Kind staff with a good sense of humor. Great location in Baton Rouge.
I’ve brought my vehicle to K&H several times over the past couple years and have always been satisfied with their services! I brought my car in recently for several issues and they fixed all of it by the next day. They don’t charge an arm and a leg and will get the job done right and efficiently. Very nice and honest people!
Website
