This rating is based on customer reviews, inventory size, pricing, and service quality
Based on these recent reviews, Cousins Towing in Baton Rouge, LA scores 74/100 with clearly mixed sentiment. Many highlight fast response and upfront pricing, professional drivers, careful winch/flatbed work, and helpful dispatchers. Common complaints point to customer service and release-yard issues: rude or slow front desk, confusing policies/fees, long holds, alleged missing items, and an isolated damage claim. Wait times vary from minutes to lengthy. Some comments reference other operators, so attribution is uncertain. Little info on parts inventory, yard organization, or ease of finding parts.
Address:
1941 Southpointe Dr, Baton Rouge, LA, United States
What clients say about Cousins Towing in Baton Rouge (LA)
I was driving home from work and my car just stopped running. outstanding Car Towing service. I called this towing company and reaction was outstanding. Dispatcher was nice and gave a reasonable time of arrival. The driver was on time, assessed the situation and carefully loaded my car on the truck. All done efficiently and professionally. I enjoyed the attention he took with my car and the communication along the process. It was a frustrating situation that got manageable. I would definitely use their towing service again if I needed a tow.
I had a flat tire and battery troubles at the same time parked outside my shop. I was unable to get the car moved and called this towing company to help me out. The technician came out fast, had a look, and serviced the battery before deciding that towing the car was the best way to go. He was really efficient, and kept me informed all through the procedure. My automobile was brought to the repair shop of my choice without a hitch. Excellent professionalism and customer service. They certainly wish to help folks in difficult situations. Would suggest them to anyone that needs roadside assistance.
I was stuck on the interstate and all of a sudden my car died on me. This towing service for Car Towing was fast when I contacted. They also provided Battery Service while they towed my vehicle to a local shop and fixed another problem. The driver was professional and diligent to ensure the car was secured. They also offer Car Lockout, Fuel Delivery, Motorcycle Towing and Special Vehicle Towing… which was comforting to know. They even do Local Hauling and Long Distance Hauling so they are flexible for practically any circumstance. It was a hassle free process and I knew my car was in safe care. I would ring them up again if necessary.
A towing service that is honest and tells you how much it will cost up front. When my car broke down out of the blue, there was no pressure, no waiting, and just good help.
A towing service that is honest and gives you a price up front. There was no pressure, no waiting, and just competent support when my car broke down out of the blue.
Called them to tow a car off my property that was illegally parked. Told me I’d have to pay to get it towed. Never heard of a tow company charging you to tow it and then charging the people when they pick up. Would not recommend.
This towing company helped me when my car wouldn't start after a weekend trip. The guy was nice and careful when loading my car. The pricing was really reasonable, and everything went smoothly. This is definitely a fantastic alternative for towing jobs in the neighborhood.
They helped me get my car back when it skidded off the road in the rain. They conducted the winch job carefully and didn't rush it. You can tell they know what they're doing.
I had to have my motorcycle towed, and I was worried about it getting damaged. But the driver had the correct straps and made sure everything was safe. I would absolutely trust them again.
Their dispatcher was kind and helpful, and the driver arrived with everything he needed. Sometimes it’s the little things—like offering water or checking in—that make a big difference.
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