I read the reviews today before heading over to drop off a bunch of scrap metal. I was a bit nervous to go based on the reviews and it being my first time to recycle there. I'm glad I went. Both employees that I talked to were very nice and extremely helpful. Even the 1st one who had to explain the procedure to me two times. Also the exit scale is pretty accurate, as soon as I jumped out of my truck, it dropped within 10 lbs of my weight!
Well, being a first timer in recycling scrap metal, I found it quite interesting. The staff was polite and courteous, usually in these types jobs the people are "hard-core" with a short vocabulary.
Not here, American Metal took the time to give me the run down, where the entrance is and where the exit is. Thanks to everyone who helped me out and showed patience with the new guy👍
These guys suck. The person that answers the phone (when they bother to answer) is not the person you place the order with, and when they transfer you to sales it always goes to voicemail and if you leave a message they never call back.
I might have had the worst experience in regards to any interaction ever with this place. I will never use them again. Absolutely horrible. I'm not kidding. I am a licensed contractor and they refused to look up my ROC or Corp Commission to verify identity which is legal, public record. I also have a valid DL and a Level 1 Finger Print Clearance card which trumps a DL. Still wouldn't issue funds. Many of the policies setup are not "AZ Laws" as stated by the clerk. They are company policies created to make it nearly impossible for you to receive your funds and hope that you get frustrated and just walk away. Such a joke
I just go because I secretly have a crush on the front desk woman. She puts a smile on my face even on the worst days. Place is great and all and all the guys work hard.
I get burnt every time I deal with them last time they tried to get me for $800 on steel this time they got me for 55# of number one copper. Go to 35th. Ave it's worth the trip
Get more money recycling cans at other places than what they offer here for heavy metal parts. And they won’t tell you the price until after you dump everything. No Sir, I don’t like it!
I just brought 3,000 pounds of steal to this Facility & they didn't tell me till after I dumped that it was only 1 cent per pound.. ya you heard me right, they gave me 1 CENT per pound. They completely ripped me off
I have been going to this place for years to buy new metal. The customer service hasn't be good sense Bobbie left. The girl that works there should be in the back cleaning she has a personality of a rattlesnake although she was OK today. I went in today to buy 1/2"expanded metal and they said it was $70 dollars I couldn't believe how much it cost since the last time I bought it. After I left I called Industrial Metals they gave me a cost of $43. Well sorry AM you just lost a 15 year business customer. This is the first time I ever felt the need to write a review. Note to owner you’re only as good as the people you employ you better work on it before it is too late. It really seems your interest changed to scrap metal.
They gave me the wrong piece (wrong thickness) plus their prices are ridiculous. The only reason I stopped there was because I was in the area and it ended up costing me more time!
It's a shame that the only stars received are the one's people are forced to give in order to help others become aware of your policies!
1)no tare for containers on scale (alternating between loads)
2)no one including female,male,child nor elderly are to be assisted with any delivery and or load at anytime regardless of nature (hot,cold,rain,or snow.
2.a) addendum to policy 2)only permitted to stare at clients till uncomfortable!
3)answer all phones in the manner of complete disregard to whome ever it may be!
Call your local location for your real copy of their policies! Hope my experience helps
Sincerely venting
This place is terrible!!! Waited over a half an hour to try to back to bay 2. As soon as a spot opened up a vehicle pulls on the lot and takes the space. VERY unorganized!!! Need a “ take a number system” or something... WORST place ever for the average home recycling! STAY AWAY if you’re wise...I just left and said heck with it. Only good part was the nice lady in the office.
Did a price check at Davis for 1 inch square tubing 1 by 1 by .065 wall 13.50 go to American purchase it $25 not happy. Double the cost. American has consistently ripped me off from cashing in my scrap to new steel purchase. Davis salvage has always payed more and free delivery over a 100$. Amen.
Always incredibly helpful. And the pricing is fair and reasonable. The location is as clean as a recycling yard can be. I come here often and have never had a problem. Great for small businesses who need to get rid of left over cables, wires or steel.
Well I'm no contractor, so I can't speak to that. But for most of the 30+ years I've been working in mesa I've bought steel and scrap here, and I bring my aluminum here. The staff has always been great, although I do miss browsing around on the piles for oddball items. Guess that's a safety rules thing. Still, they've never refused to cut or handle metal the way I ask, and the folks in the new steel department are a good bunch. Just show them the respect they all deserve. Love the new "castle walls" made of old boxcars. Thanks you guys (and gals).
American metals always beats Broadway indoor prices. They treat me good and I go there at least once a week selling copper, aluminum, stainless steel, steel, many different wires, computers etc. I'm always taken advantage of by every other scrap yard, believing because I'm a girl. American metals make me realize every time how much I have been screwed by all the other yards. I will stick with American metals.
Always had what I needed when i needed it, sure I could shop for price but time is money. Being so close I feel I save money in time alone. I will continue to shop there. I don't buy much but they have always treated me good. BTW the prices are really good.
Called and asked a few questions about sorting my scrap because I have not done this before and I wanted to be sure of a few things and instead of educating me or correctly answering my questions about which metals they usually accept, the woman on the phone very smuggly told me of I wanted to get paid right I better sort it myself. Yes that part I understood but the attitude was so unnecessary I would much rather make a longer drive to go elsewhere for someone polite enough to answer my questions.
Worst place I've ever been. Rude, incompetent, idiots must run this place because 2 of the 3 people I talked to were useless. Was willing to take the sub par price for the convenience of it being closest. I will never go back and will make sure everyone is aware of the human waste that work there.
I took in a full size (60 gallon) water heater, with the water all drained, and was told it weighed 20#. Any full size water heater weighs 4 times that much. I tried to explain this to the guy at the counter. He just smirked and said "that's what the weight ticket said". I didn't have time to get back in line and put the water heater back on my truck. So I left, knowing I was ripped off. I will never go back.
I don't understand the hate for this place. I get a good majority of the metal I buy from this place.
They did a MAJOR remodel about a year ago, maybe all of the problems went away with that? Been going there for a few years, and haven't had any of the problems that people are claiming they've had.
One thing: they don't let you pick through their scraps (the only place I know of in Phoenix that does is Davis Salvage, which is much better than American anyway). They have some "curated" scrap that is mixed in with their remnants.
If you're looking for new metal, no problem. Go here. If you're looking for rems, honestly just go to IMS. If you're looking for scrap, go to Davis Salvage co.
I don't know what happened to this place. We used to be able to stop in and purchase scrap metal with no difficulty. It has become impossible to do that! We waited around one afternoon for an hour for someone to escort us, and then were told they couldn't and to come back first thing in the morning--8am--to make the purchase. We did just that and were turned away rudely, and when we tried to explain to the woman in the office that she saw us yesterday, we came back as instructed and we are being told we can't buy anything, she said, "Well I didn't tell you to come back." WTF? Then she should instruct her employees not to tell customers to come back unless she says so. No apology, just attitude. Never coming back.
The girls in the office are nice enough and easy on the eyes ;) But everyone else there is either extremely rude, or doesnt speak english- or rather they fain ignorance and act like they dont understand you while weighing your stuff so they can "mistakenly" grade your scrap... Prices have fluctuated greatly in the few times I've been there. It all depends on who's working the scales too. Parking is atrocious... It's a death trap, and completely intimidating to someone who has never been there. I've gone there for the last time... Take your scrap elsewhere- like SNOWMAN on 40th st where theyve always been fair.
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