What clients say about D & T Golf Cars in Mesa Verde Estates (AZ)
Still have not heard back from this place in several days their lack of customer service is disturbing. I see why they have such negative feedback. Basically wait for our phone call we'll call you. Unacceptable. I will take my business elsewhere..
D&T Golf Carts are the best!
I am seriously impressed. Everything was done on time and professionally. My old cart looks new — like it’s ready for a red carpet! Great service and quality work—I highly recommend them!
The receptionist Diane is very rude she has an attitude she can't answer a simple question without getting irritated she hung up on me four times when I tried to ask a simple question about my golf cart there I would never recommend this place to anybody because of her attitude
I recently had a frustrating experience with this business, which has led me to share my concerns with others. Initially, I was quoted $89 for a golf cart axle shaft. However, when the office representative called me back to confirm payment and shipping details, the price had suddenly increased to $140—without any clear explanation.
The situation became even more frustrating a few days later when I received a call, on the same day the part was delivered, informing me that there had been a miscalculation with the shipping cost and that I would need to pay an additional $36 for the discrepancy.
As a business owner myself, I believe it’s essential to take responsibility for mistakes, particularly when they occur in pricing and billing. Unfortunately, this business seemed to pass off internal errors to the customer rather than owning them and providing a fair resolution. Such lackluster handling of customer service and pricing inconsistency has left a sour impression on me, and I would caution others to be wary of hidden fees and the lack of transparency in their dealings.
The part did arrive, however, in a well-packaged carton and it was the correct part as advertised.
Watch for the bait & switch. Quoted me $43 for a pair of simple rear seat belts. When I picked them up they were $60 which they charged my credit card without my authorization. I could have bought them $30 cheaper on Amazon, but wanted to go through the place I purchased the rear seat to make sure compatible fitment. They replied to this review saying they quoted me per seat belt which doesn't make sense either because I asked for a price on a pair for my new rear seat, she told me she found a set for $43 from a supplier that doesn't charge freight, and I would never have purchased them for $86 given the online prices. I'll upgrade to two stars for possible misunderstanding being the reason for not calling me to ask if I was ok with a cc charge for $60 instead of $43.
I am deeply grateful to meet the manager, such an honest person, his team is highly professional, the ladies at the front desk, the mechanic, the person who came to my house for the golf cart, everyone was great!
I highly recommend this place!
Bought my cart in TX sight unseen....took it for a spin when it arrived...seemed a bit off on power...Wanted to make sure everything was set up correctly....Jody took a look and made several observations....took my other requests (oil change, spark plug, fuel filter, switch a bolt around)....called me a couple hours later....It's not even the same cart....Was maybe doing 15mph at best....now hits about 29mph....D&T are salt of the earth individuals....honest....love what they do....simple and direct....I am forever their customer....Finding quality in todays world is difficult...when you find it....SUPPORT IT....Thank you D&T...been a long time since I've found honest quality in today's world....
Fannnnnntastic! Fred was very knowledgable and helpful in a friendly and courteous manner. And he was indispensable for the expertise needed for repair and service on an early model Westinghouse. I like the pick-up and delivery service. I am very please with the work and service performed. Fred and D&T Golf Cars get my highest recommendation. Friendly receptionist staff too.
Great friendly customer service! Fair prices, and very knowledgeable. If you are restoring a cart. this is the place to go. If your are looking for a used or vintage cart this is the place to go!
Very fair price for charging and assessing our carts batteries! No hard sell just great information and advice. Battery prices quoted were competitive with other places. We are very happy with the service here and will be back.
We trust D&T to do all of the maintenance on our golf carts. They are fast, reliable, trustworthy, and fairly priced. Would absolutely recommend this company to anyone!
I was very dissapointed in the way they do business. I had my golf cart pickup for a tune up because it was running rich and check the turn signal. You would have thought that they would have notifie me that I needed more than a tune up and that I would need a major repair with out my knowledge or notification they did repairs that cost over 917 dollars. I would have decline the repairs and traded for a new one since mine was a 1986 model Yammaha 32 years old. I feel I was Ripped off and very dissapointed.
Website
