This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback in Milwaukee, WI, Rowell's Auto Repair earns an overall 83/100. Sentiment skews positive: many praise fair pricing, honest, professional staff, solid diagnostics, quick turnarounds, and long-term trust. Notes: a very small waiting area, a credit card surcharge, and occasional slow schedules; some report easy availability while others faced a two‑week wait. Complaints—though fewer—cite vehicle damage, rudeness, and alleged overcharging. Little to no data on inventory variety, yard organization, or part‑finding, as reviews focus on repair service.
They installed my window a totally different tint I was fine with that then he goes to pull my truck out the garage and scrape the side of my truck up as I’m pulling up he’s pulling out so many spaces on the street instead he joy ride around the whole block while I’m out side waiting on my vehicle poor customer service
Received service on front struts. They had great availability. The staff was very friendly. The waiting space is very small, so you might want to plan to wait at home. They are no longer on 15th, so please verify the address. They also charge extra if you use a credit card. So you may want to pay with cash.
I highly recommend this establishment. Alan was professional and straight to the point. He quoted me fairly on a Part and Installation. My downtime without a vehicle was reasonable as well.
Update.. i was oblivious to the fact they were over charging me on everything that i had done on my car spent over 5000 on repairs over the year and a half going to them and eveypart that was replaced or "fixed" was an aftermarket part that he charged me the full manufacturer price its a white owner and all Hispanic workers if you dont know cars stay away from this place a dealership will give you b a better deal on prices "autoplex" for instance is really affordable great quality and quick
We were in a pinch. They were able to look at my son-in-law's Subaru after the convention Feb14. They were courteous. They were professional. I am greatful for them.
I have been using the shop for nearly 10 years, honest reliable can be slow sometimes but you will be pleased with their work. Has serviced my daycare, transportation and personal vehicles Prices are fair and affordable
My wife and I have had our cars repaired at Rowell's several time. Alan Melton has always given us great service. The first time we went, their estimate was less than half of another trusted garage, yet their service was excellent. Highly recommend...
CAREFUL!!!.... I checked online this place and it had two very good reviews, so I went there to get my truck towed to this place and I was told that next day I was having an answer. Long story short, I had to call several times to find what was wrong with my vehicle, it took two weeks to finally hear that it was going to be very expensive because the computer was damaged, I told them to wait and not to fix it because I started to feel that they were lying to me, these people "Ken" and the other guy, won't look at your eyes because they are very dishonest, they charged me $380 saying that the 4 wires of my alternator were broken...(full of sh....) I had to take it to Waukesha with a my mechanic and he told me the computer was alright, but it need it a tunning.
I really hope this help other people not to trust the first two reviews, I bet a they left those reviews them selves.
Excellent service, honest guys, very reasonable prices and they fixed my busted ball joint so fast I really couldn't believe it. From the time my ball joint snapped ... to the time I got my car back ... I'd say it was about 2 to 3 hours total. Fastest service I ever saw in my life - no lie.
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