Firestone Complete Auto Care in
Milwaukee (WI)

The charges was very reasonable, cheaper than my former household mechanic/friend whom I assumed will charge me lesser, but I was quite wrong. I was also given a reasonable discount, for some sort of promo going on for long time customers, which I had no idea I was qualified for. When you are short on cash, every penny saved matters a lot. If you are interested in saving money, getting quality services at a reasonable price, having honest people work on your car without the unnecessary waiting time, then this is the best store and location to service your car.

Called on Wednesday and made an appointment for Friday morning at 8 a.m. Dropped vehicle off Thursday night. Was never any communication on their part. On Sunday I was informed by the service manager my vehicle was in the bay being looked at by a technician. Wasn't true. On Monday morning they still haven't touched it. I told them not to as I was going to take it somewhere else. Since enough of my time has already been wasted. Still waiting for the area manager to call but that probably won't happen. Corporate office was able to only take a complaint and not provide any kind of compensation for my time being lost and being lied to.

Mark and Zeke were very helpful up front, and made sure I everything got done that I needed.

Manager Mike is a great to work with and tell you what you need to know. Honesty and integrity are important to me and this store seems to have it. Worth the trip to take your car here

Miko went thru my jeep wrangler. Previous owners said they disconnected the emergency brake due to lift and I believed them. Took it in for oil change and ask for it to be reconnected. He looked it over and showed me pictures saying that it actually was bad and not just disconnected. Earned my trust I will definitely return.

Mike was the most professional person I’ve ever dealt. With told me what I needed and got me a great deal on tires. Highly recommended.

Been coming here for years. Came in last week and received the absolute best service I've gotten anywhere since COVID! They listened to my concerns, updated me, and made sure I understood what was going on with me car. None of that "you need this, this, this and this" without any context. Shawn literally sat down with me and went over what they found line by line and told me what he would do first and what things I should do when I get paid next. We made a plan for my next 3 visits right there! Now I know what to expect going forward and I know my car is in good hands! Oh! And Zeek was helpful too when the manager was doing something else

Four new tires, alignment, and oil change. Everything went smooth. No issues. Will go back.

Thank you Miko, for listening to my concerns about my Toyota RAV4. Today I went to Firestone to have a diagnostic test done to see what was happening with the engine and the smells that I had been smelling from my vehicle. Grateful that I took it here. My experience was positive. Staff engaged. I will be back for future work jobs. Thank you again for your time. November 12, 2025 Alright sadly, I have to follow up with my most recent visit. I dropped off my truck and key on Wednesday, November 5th after 3:30 for an exhust job. I didn't get my truck back until Saturday, November 8th that afternoon. When I started driving my truck, the front wheels on my driver side started to squeal, then there were loud grinding and rubbing sounds. When I brought it back with my fiance to find out why that was happening, we were told to make an appointment on Monday. Monday turned into Tuesday and then Wednesday today; so I canceled. I will no longer bring my money or business to this location. Amelia Davis

Joe, Dan and I believe the other guy name was Steve were very nice helpful and courteous. We were a walk in but they had our vehicle ready with 3hours and the prices were reasonable. We will definitely do business with them again

I am definitely come back to this location zeke stayed up in communication and was very respectful to everyone even when they gave him a hard time

I scheduled an appointment to have my car inspected and arrived on time, but no one was available to perform the service. This was very frustrating and inconvenient, as I had cleared my schedule for this appointment. I called to check in and I was told it was being worked on, I should receive a phone call in 30-45 mins. I called back almost an hour and a half later just to be told no one was there to look at it. I was told I would have to wait 2 days for my car to get looked at. I hope the management addresses this issue, as it negatively impacts customers who rely on scheduled service times.

Wow what a turnaround at this Store! Shane the new store manager has performed a miracle with this place! I was very wary about coming back to this store due to a horrible experience last time I was here. But Zeke who greeted me was super friendly and Shane listened to me in a way I didn't think existed in customer service anymore. He listened to my concerns from my last visit and went above and beyond to walk me through the concern I had the previous time when I was completely blown off! He apologized and just really gave me the confidence to bring my car back here and I'll be telling my son to come here for his repairs that he needs on his car! Absolutely fantastic service. Store was cleaned up so well I barely recognized the place, and the employees were friendly, helpful and knowledgeable! This community needs a trustworthy shop like this, with so many bad actors in the area I'm so happy to see this place turn around! Thank you Shane, Zeke and the mechanics that worked on my car!

Made an appointment to get a quick tire patch. Confirmed appointment no issues. Came the next day during my appointment time and they said no appointment has been made under my name and they can’t help as no techs are available. Misleading and waste of time

Do not waste your time. This place is incredibly unprofessional. I had an alignment appointment, after getting there and checking in, I was told that they had a car stuck up on the alignment rack and I would have to come back another day. Totally fine with me, stuff happens. I made an appointment for the next day at 1, then when I came in I was told that they had no appointment in their system for me and I was turned away. Not worth my time and effort, or yours.

After multiple different shops had tried to figure out an issue with my car, I thought it was never going to be fixed. The people at this Firestone took great care of me and were able to fix the issue! They did a great job with my car. Big special thanks to Mike for making sure it was fixed!

The manager, Mike, is seriously the best. Every other tire joint I’ve been to has been filled with morons that don’t care and didn’t know a decent tire from their own cornholes. Mike got my S5 fitted with some rubber glass slippers fit for the queen that my S5 feels like she is.

Very good customer service Mike the store manager was great and very knowledgeable about the store and what we needed to do . Gave me a great deal out the door Got me in and out within the same day . I would recommend this Firestone to everyone . I will definitely be a returning customer!

Excellent service!! Resolved an issue with tire that's driving me crazy and I did not need to purchase new tires yet. When I need them I will buy my tires there as always. Very appreciative of his professionalism and kindness to an old lady (:

I came in for a new tire and had my window wind blocker dislodged. I asked to file a complaint against the person who worked on my car. the manager said he is not writing up his employe. I asked to speak the owner or supervisor and he wouldn't give me no info I started recording because what he was saying was ridiculous. Then he wanted to kick me out because he is wrong. Now I'm waiting for cops to arrive.

Got hit last night and today morning, I went over there and honestly,Mike was very friendly and polite. He fixed my side mirror so fast and as much as I tried to pay, he couldn’t take anything. He said that it was a very small thing and that I should be lucky the other car that hit me didn’t do a lot of damage. I highly recommend him.

I paid $76.59 for an oil change and i expected more from the techs. They don't put air in tires(tire light was on), they don't reset the maintenance light, and i didn't get a sticker for my windshield to remind me. Tech didn't know how to drive stick shift, so writer had to pull it into shop. doesn't bother me much, but thought this might be important. unfortunately I wont be coming back to firestone for oil changes, I've had much better luck at pull-in oil changes like Valvoline. Valvoline checks everything including my Tire pressure, battery and filters.

I had a very positive visit. Both Hector and Mike were very helpful and sounded very honest. Hector spent time explaining to me the issues of the car and what can be done. He discussed with me the options and gave me VALUABLE TIME. Mike also tried to enable me to understand what issues were going on by giving me some visual experiences. They both presented themselves professionally and with a great level of honesty and integrity. Pleasure doing business with them!

I had my truck for a long time and never had big problems with it. we were going out of town and my go to person was out of town and so I called Firestone on capital which they got me in and I regret it so... bad. sooo... unprofessional and they robbed me. they told me a list of things that they claimed needed to be done. but because we were going out of town I went ahead. we paid over $3500 for my truck that day. they did nothing and the guy messed up my engine as well. they didn't even do the oil Change I came in for. so we drove all the way to MN with no oil. and had to add some our self. We went to a place in MN and they told us there that it was no oil so they added some so when we got back here I've taken it back a few times cause they still didn't get it right. a waste of money and my time. I will be taking them to court for my money back. I sure will. I have proof they messed up my truck. Now I'm looking for something new cause they messed up my engine. this is just crazy. if you want good service don't go here. Didn't do the breaks or rotors smh. And I'm putting a report in with the BBB... I ain't going.

This place doesn't deserve any stars; it should be closed down! I took my vehicle in for what I thought would be a routine brake service. I was informed that the rear rotors, calipers, and brake pads needed to be replaced. The cost was $1600, which was high, but I figured I would pay it and get the job done. After it was completed, I parked it for a while in the garage. When I did start driving it again, I began hearing a popping noise. It would occur whenever I would press down on my brakes, and it was coming from the back end. I was worried that it might have something to do with my axle, so I took it to the dealer and paid 190 dollars for a diagnostic check. Upon checking my vehicle, the mechanic told me that my rear brake pads and rotors had to be replaced because someone had placed used brake pads on them. Firestone refused to give me a refund. Had the nerve to say they would fix the issue for free. I wouldn't trust them to do an oil change! I believe that they are crooks; they are preying on people. I am going to seek legal consultation.

This locations “Recommend” to repair takes advantage of the customers not knowing vehicles and vehicles parts. For Example A Control arm is comprised of either stamped steel, cast iron, or cast aluminum. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. Therefore if it’s not broken, bent, or deteriorated it is not needing replacement. The Control Arm holds the ball joint and bushing, these are the parts of it that would be the most likely of what is needed to be replaced. Would a customer likely know to ask that? This then leads to question the honesty of parts being replaced and/or repaired. In the case of a Control Arm a customers’ original Control Arm can be just fine to be used and it is the ball joint and/or bushing that is needed and should honestly only be the “Recommended” repair and invoiced for? Therefore, are customers paying for what is “Recommended” as if that “Recommendation” has been actually what has been done for them, though in reality what has only needed to be done is what was REALLY repaired or replaced? comprised of either stamped steel, cast iron, or cast aluminum as their primary material. Steel and iron control arms deliver strength, sturdiness, and the ability to resist damage. COVID WAS A MESSAGE NOT JUST A MOMENT. Let’s take the best of care of people.

I sent my sixteen-year-old up to get a nail removed from the tire. Charged him $29. still lost air how to make an appointment to come back to get it repaired was told that the tire could not be repaired and that driving on these tires as worn out as they are is against the law and could not leave in good conscience. Wanted $268 per tire for of course! Typical trick expected more. Got the tire fixed for free at Costco except for the auto sensor which I understand you need to pay for. They did offer to refund the $28. Full day lost. Only positive thing I can say is good to see my sixteen-year-old learned a lesson at a young age.