Wilshire Hills Apartments in
Lancasterville (PA)

Be cautious about renting from here! I lived here for one year and had so many issues with nonstop noise, poor management, and unit quality issues. When I first applied, I had to literally beg to view the unit i was signing the lease for. The bedroom in the "basement units" also do not have any WINDOWS, even though the floor plans they show on their website show the unit having windows... which i believe is not legal and a fire hazard. I was told I could move in on February 1st, but due to renovations/updates they were doing, nothing was done on my move in date. There were no door handles on the doors, nothing was hooked up correctly (lights, oven, fridge ect.) and there was still painting that needed to be done. So I could not move in officially for over 1 week. I had to stay at my mom's during this time, otherwise there would've been nowhere for me to go. There was no communication about the unit not being fully ready to move in. The doors to the bedroom and bathroom were not put on correctly, so I could never close them properly the whole time living here. The closet doors were also not installed properly and eventually came loose. The bathroom fan also never worked right and makes the loudest noise while not actually doing anything. The bathroom sink does not drain at all because the stopper in the sink was installed incorrectly and the toilet lid constantly comes off on its own. Another issue is that you can never get a hold of anyone from management. You can call the office over and over and never get anyone to pick up the phone or respond in a timely manner to emails. There is also never anyone physically in the office to talk to either. I have seen a person in the office maybe one-two times since my year living here. I had to deal with the noise from my upstairs neighbors A/C unit running 24/7 and literally causing my unit to vibrate and have loud humming/pulsating noises in it for upwards of 6 months with almost no help/communication from management. Even after the tenant in that unit complained about the a/c being broken, they told me they had no idea where the noise could be coming from. This caused me to have sleep issues and issues with my ears due to having to wear earplugs and headphones constantly to drown out the noise. They never fully addressed the issue, and I cannot deal with that noise, nor should anyone have to for a whole year. The upstairs neighbors also stomp around until 1am most nights and slam doors repeatedly that you could feel and would cause my own apartment door to shake. You can FEEL when people are walking/running up and down the steps in the apartment as well, sounds and feels like an earthquake. You are also able to hear them talking/yelling all hours of the day. The last and final issue that I had, was when given the option to renew, they wanted to increase my rent by $400, which is unethical and absurd in my opinion.

Nice apartments. Well maintained. Lots of parking spots are usually always available. Very quiet apartments. Cannot hear any noise *within reason, of course!

I can’t say enough good things about this place. I lived here for 8 years and only moved since my job was a far commute from Wilshire Hills. Otherwise I probably would have stayed longer. The staff was very friendly and helpful and maintenance was always thorough and efficient with any repairs needed. I was very pleased with my experience and would recommend this place to anyone :)