This rating is based on customer reviews, inventory size, pricing, and service quality
SCRAP Inc. in Lancasterville, PA earns an overall 87/100: sentiment is largely positive, with praise for helpful, professional staff (John noted repeatedly), quick loading, smooth drop‑offs, and accessible facilities. Some mention phones going unanswered, though emails and payment still came through. Biggest complaint centers on volatile DPF quotes and refusals to requote, raising concerns about pricing consistency. Wait times are generally short. Little to no info on inventory variety, yard organization, or part‑finding in these limited reviews, so those aspects remain unclear.
What clients say about SCRAP Inc. in Lancasterville (PA)
Got a quote for a DPF recycle. Quote only lasts for one week. After finding a suitable box I went to verify shipment and quote was expired. Got another quote through “requote” button and it came back half the original value. That’s ridiculous, so I waited a week to see if the price would return. Now they won’t requote my DPF regardless of multiple requests. Place is very, very, shady. Seller beware!
Found an advertisement for items they purchased & called. Spoke to John who let me know the procedure, pricing & how to schedule an appointment. Showed up for my appt. and John was more than helpful, courteous, & quick with my drop off. If you have items or exhaust systems you need to scrap give this facility a call. You will be extremely pleased dealing with S.C.R.A.P. Inc. I will definitely be doing additional business with them. Their drop off is handicap accessible which was an additional selling point for myself.
Just a note to John (big and little) to let you know that I appreciate the way I am treated when doing business with you-It would be great if all companies could model their "customer service" towards an individuals needs the way you do.
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