Alliance Towing & Recovery in
Lancasterville (PA)

Snowing pretty bad, slipped off the side of the road. Alex had me back up and running in less than 20m. These guys are great and have the best prices I've seen in Lancaster 👍🏾👍🏾 Very friendly as well!

Dispatched through AAA and arrived in under 20 minutes from my initial call. The technician Alex jumped out of his truck and had my car unlocked in less than 3 minutes. From start to finish, the entire ordeal took under 25 minutes. I have never experienced such fast response and unlock times. Writing the review took longer than the unlock process.

Steven is the man! Great communication and clarity. I’m confident he can help you with all your towing needs.

Justin is great and couldn’t have been nicer. Highly recommend

I had my check engine light start to blink on my vehicle and realized it wasn't safe to drive. I called AAA and Alliance to pick it up and take it to a nearby shop. Steve, the tow truck driver for Alliance, was extremely helpful and even asked what was going on with the vehicle and some possible things it could be. Thank you, Steve, for your help! I highly recommend Steve and the team from Alliance.

Totally professional, congenial, and accommodating tech (Zack).

Happy to give Steven Miller a great review. Got connected with him from my AAA call. Although, I had to wait a long time for my tow, I don't think Alliance is at fault. Steve got to our car, tried to give us any first look advice he could which was appreciated. Ultimately we had to get towed. He handled everything quickly. We had to have the car towed again the next day to a different shop and got Steven again. Again, quick, helpful, and very communicative.

5 stars isn't enough for this company, Steve & Kody came out to tow our Rv that burned, took the time to carefully wrap it. Cleaned up every piece that was laying on the ground , showed up when they said they would. Would not hesitate to use Alliance again for any towing needs ! Thanks Kody & Steve!!

We highly recommend Alliance Towing. They were contracted through AAA when our truck needed towed. Steve showed up right on time and was extremely helpful. With Steve representing Alliance, we would never go any place else. He was safe, professional and understanding. (to our emotions, especially after a viscous curb destroyed the wheels and tires on one side of our brand new 2500 HD Silverado!) Don't hesitate to call Alliance for towing. And I'd ask for Steve to be the driver who answers your call for help!

Not only did they do their job of towing our vehicle from the wreck site, they made sure the insurance company didn't screw us out of what we were owed for the car. They stepped up and stood behind their word! We can not thank you enough! Guys with hearts! Thank you Justin! 🌟 🌟 🌟 🌟 🌟

My truck could not make it all the way back to NJ because of a bad speed sensor and we were stuck at the Sheets on Willow Street Pike waiting for AAA who would not have gotten to me for 2+ hours and could not take my truck home that day. We would have had to wait until next day. It was no fault on AAA's part, but it was imperative that my truck had to be home that evening for maintenance the following morning. So leaving the truck at Sheetz and then having it towed home the following day was unacceptable for what had to be done. I'm sitting in my car waiting for dispatch from AAA to call and then Alex from Alliance Towing shows up in his flat bed at the same Sheetz quite literally by divine intervention 15 minutes after I called AAA. I flag him down and without question he gets me on the phone with his manager and they get me set up to get towed home at a VERY fair and competative price. These gentlemen saved our butts. They were extremely courteous, caring, understanding and professional. I could not recommend Alliance Towing more. Alex got my truck home safe and sound and in remarkably efficient time. You guys have a great employee and driver working for you. Hold onto him. And thank you very much Justin for your advice and generosity. You guys rock!!!!

Had a great experience getting our car towed today with Steven. He communicated well before arriving, was knowledgeable, and worked quickly but calming loading up the car in a congested area.

I went to get some eggs at a local farm stand today. And when I got out of my vehicle, which I left running, I forgot to unlock it due to an issue with the door lock. I waved down a passing car to use there phone. And while on the phone Alliance towing’s driver stopped to make sure we were ok. He then preceded to help me to get into my vehicle. He was respectful and spoke with kindness. I would recommend them for any of your towing needs.

Highly recommend alliance towing got a work truck towed and from the initial call I spoke with Justin and he sent out Steven was very nice respectable guy and is very good at what he does, very happy with Alliance.

Used triple a and was assigned a lion's towing.They were great from beginning to end and I had a situation that was more difficult than normal cuz.I was stuck in a parking garage. Steven did a great job helping me and keeping everything under control and communicating with triple a I would definitely recommend them with triple a use or for regular use.

Update: required another tow on the morning of 10/01/24, for a dead battery. Dell took care of everything quickly. Thank you, Dell and Alliance Towing! Wonderful experience with Alliance Towing on 6/19/24. Vehicle was towed from my residence to a garage due to a flat tire. Nick was superb. Helpful communication via telephone; quick as to getting the car set up to be towed; had a nice chat while en route to the garage. Everything was perfect. I can't say that I look forward to the next tow, but if I should need one, I'll certainly choose Alliance. Thank you, Nick!

The owner of this company I would give a good rating, but unfortunately I can not say the same for one of his drivers that had a rude altercation with me over incorrectly dropping a customers vechical off. Driver made 0 contact with my receptionist when arriving and just left a customers car in the back alley of my shop. When confronted as he tried to leave he refused to move it from the back alley way to the front of the building telling me he doesn't need to listen to me or our policy, that he works for AAA and was doing what the customer told him to do, and that what I wanted done was incorrect. When owner of said car called later in the day he was unsure if we had received it because he was never notified when it was picked up or delivered, and never told the driver to drop it in the back alley of my business. Based on this I can not give a better rating because the driver was so rude and not in the least willing to move a car that is unmoveable to the correct place in front of the building where we had prepared a spot knowing it was coming in.

Thank you! For the AAA service and towing. Very helpful team working together. I greatly appreciated the courteous service on a very hot day.

Great experience today. Always a pain when a car breaks down, however, first time dealing with Alliance Towing was excellent. Prompt, efficient service, did not wait long at all. Nick was very sociable, very knowledgeable, and provided exceptional customer service throughout the entire process, especially with a person like myself who never had to have a tow before. I would and will recommend Alliance Towing and Nick to everyone. Thank You Very Very Very much!

I have called other towing services and no one answered. But when I called Alliance towing services, they answered there phone. They took my information and they got the job dun and at a reasonable fee. I will definitely use them again whenever I need a tow. And I will definitely recommend them to others who may be in distress. Thank you Alliance for being quick and reliable.

After our car was left on the highway for three days in a terrible spot a hundred miles from our home, Jim happily quickly set up an appointment and was helpful and professional. Joseph towed our car and called me to confirm details, he was patient and understanding with our issues. Brought it all the way home and had an awesome attitude. Great guys and great service thank you for getting our car back for half the price I was told otherwise 🤘🤘

I called them yesterday to get towing. The front desk was nice, the trouble started when I connected with a dispatcher. The dispatcher wasn’t kind or rude at first just very straight forward. He kept placing me on hold because he was busy with other stuff, so what should have been like a 10 min call was 20 mins. He wanted my card info without giving me a price, he placed me back on hold. Finally got back on the line and quoted me $215. I forgot to mention that the night before I called in quoting the fee and they said 150-175 so I am not sure how it jumped that much overnight for day time towing. Seemed like a rip off. Anyway I told the guy I forgot to mention it, and he was like “I wish you would have told me that before you wasted my time”. That really upset me, I mean it’s bad enough you wasted my time making me wait on hold for so long so you can deal with other things, but saying that to me as well. Nope I hung up and went with someone else. I only gave two starts because the person who answers the phones is super nice 😊

I talked to them on the phone at 9:00 am 6/27/2022 and the dispatcher said that the tow truck would be there in 90 minutes. 2 hours later I called back to see were the tow truck was and I was told that he was fueling the tow truck and would be to me in about 45 minutes, I asked him what happened to the 90 minute pickup and he said that they got busy. When the driver showed up at 12:31 pm I asked him what took so long and he said that he was dispatched 30 minutes ago. He had another person in the truck with him, I was supposed to ride with him, he said that I had to ride in the back of the tow truck that was made for kids, I'm 62 and I'm not riding in that small space so I had to get a rental car to get home. I would not recommend this company because the dispatcher or driver is lying?

It should be a crime to charge 330 to tow a car 13 miles after an accident, especially when it includes $45 administration fee and $45 fee to bring the car to their yard first after I asked them to take directly to car dealership. If it was just the standard $225 I likely would not have taken the time to post this. buyer beware alert !

EDIT TO RESPOND TO REPLY: I’m informing others of our experience. Thank you for your reply but it’s unsatisfactory. 1) You have the driver’s info on your records. Attached are photos of the receipt. 2) I did e-mail you regarding the CC charge. Regardless, it would have been more honest had you clarified all charges BEFORE the fact. 3) I outlined clearly in my review the estimated logistics to tow our car. You were late to the scene. Our car was held by you for a total of LESS THAN 24 hours of time. You claiming your charges are “fair” is the point of contention: you charged for two days’ worth of boarding when you literally had our car for less than 24 hrs total. You also do not utilize meters so we are at the mercy of your arbitrary estimations on how long a tow will take. It is VERY difficult for you to justify how 18 minutes (12 miles) can round up to 110 minutes. We were in a situation where we needed to tow our car so as not to get charged another $45 for a “THIRD” day. You claimed to “give us a deal” at $85, then quoted us 1.50 hrs right as we were confirming the tow. Say what you will but this is unscrupulous, exploitative behavior. 4) You are not “trying to control [your] rising costs” - you are counterbalancing rising costs by overcharging your customers. We are people, too. We have money troubles, too. You are right that we have the option to utilize other towing companies & that is exactly what I have stated family, friends, & we will be doing moving forward. I am not interested in arguing; I have spoken my truth. *** Working with Alliance Towing & Recovery (AT&R) has not been a pleasant experience. Our impression is that they are an unscrupulous business with unfair & dishonest pricing & communication & I would neither recommend them to loved ones nor would I ever reach out to them for their services. The total cost incurred by dealing with them was $511.88. The break down of each cost is noted in my review below: It was our first time experiencing a car accident. The police contacted Alliance Towing & Recovery for their services at the scene of the accident & (as the POLICE NOTED) - they were LATE to the scene. Our accident was LESS THAN 5 miles away from AT&R. This service cost us: $225 PLUS $45 (“administration fee”.) Our car was picked up BETWEEN 3:30PM-3:45PM on the day of the accident & we called to retrieve our car the very next morning BEFORE NOON (at 8AM.) We were told we would be charged for TWO days worth of impound storage: $45/day(2 days) = $90. Our car was with them for LESS THAN 24 HOURS TOTAL. We requested they transfer our car to a auto repair shop so we can assess if our car would even be worth fixing - they claimed to “do [us] a favor” by “only charging $85 per hour of towing”. THIS IS NOT A FAVOR AS IT IS THEIR NORMAL RATE. When we called back to confirm the transfer of our car to Dutch Valley Auto (which is 12 miles, 18-minute drive, away from AT&R), he quoted us almost TWO HOURS (1.50 hours) worth of towing charges. $85(1.50) = $127. They do NOT use meters, so we have no way of confirming it took that long to handle & deliver our car, but they turned an 18 minute commute into 110 minutes & charged us for it. So much for “helping us out.” When it came to paying, they said there would be a fee for using a CREDIT CARD, so we wanted to avoid any more unfair charges, & we paid with a debit card. However, upon receiving our itemized receipt (which was not voluntarily given to us; we had to e-mail them to receive it), we noticed a “Credit Card Transaction Charge) of $24.38. I have since e-mailed them about it but have not heard back yet. In the end, Alliance Towing & Recovery overcharged us $511.88 total. They were shady & unfriendly in their communication, & they seemed very arbitrary in how they decided they want to “deal with people.” They claimed to do us a favor, only to gruffly round up 18 minutes to 110 minutes with no meter or record of time spent to justify their charges. We will NOT be dealing with them again & I do NOT recommend their services.

After braking down near Lancaster and calling my insurance my insurance wanted me to wait 3 hours along with a 250/300 towing bill. After looking up tow company myself I found alliance. Our service guy named Nick was extremely nice enough to drive within quick timing to come me along with some other passengers that I had the and gave me a more decent price then my insurance did!

On Oct 24, I was traveling to Lancaster from Virginia, when my car ran hot and broke down in the middle of Amish country. I called several tow companies, however after speaking with Shawn at Alliance, I chose them. I didn’t have towing on my vehicle and needed it towed to Dover, Del. Shawn’s customer service was excellent. Alliance didn’t try to price gouge me, as the other quotes I received. He kept in touch with me several times throughout the day, until my car was delivered. I would highly recommend them! They turned a nightmare trip into a positive experience. Margaret Nadeau 😁💫