Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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What clients say about Advance Auto Parts in Lancasterville (PA)
I had a very disappointing experience at the Lincoln Highway location. The staff was rude, unprofessional, and lacked basic customer service etiquette. In contrast, I’ve consistently had positive experiences at the East King Street location, which made this visit even more frustrating. I was refused service, and the employees working at the time had noticeably poor attitudes. I will not be returning to this location and strongly recommend additional customer service training for the staff here.
Kat or Cat, very unprofessional! It clearly states you have free Curbside pickup. All I was doing was showing you what my e we email and your door says. Give me a break. And while you’re at it, how about some classes in gratitude and customer service. O and try not taking things so personal. Leave your personal problems at home and don’t forget to read all signs posted on the literal front door you walk through every day. And then have the audacity to insult my intelligence and tell me that you have never since you worked there offered curbside. Honestly, I could care less. It’s the point.
I want to give a big thank you to the manager(James), today 11-9-25..came in from jersey(spooky nook) with a over heating issue..he went above and beyond to help me out even able to use some tools. Am very thank full for your help and care.
I got great help here. The guys explained everything with patience and showed me how to put the fluids on that I needed. I definitely will be using this place from now on.
I needed a battery and connector installed and these guys were awesome! They had me good to go in 25 minutes! The guy who took care of me was so helpful, I wish I could remember his name! I know it begins with an E. I appreciate his attention to detail and his customer service.
Everyone was so helpful when I needed new windshield wipers! My car isn’t the easiest to install but they did it with ease + no extra charge. Smart, dependable and kind employees working there!
Friendly, knowledge staff diagnosed my car problem within 10 minutes. Recommended a garage less than a mile away. Very helpful since I was out of town and unfamiliar with the area.
Dear Company,
I visited the Advanced Auto Parts Lancaster, on 06/22/24 and asked to get my "check engine light" looked at to see how to repair it. I had to get the attention of a sakesperson. No one asked me if i needed assistance. A person named Derek used a device to get a "code." He told me the code, but didn't elaborate, saying it may be an "emissions problem".
Then he told me to put Vaseline around the inside gasket of my gas cap to seal and tighten the gas cap. After that, he did not offer any more help. I was quite dissatisfied by the way I was treated. So, I wanted to let you know. Thank you for your kind and prompt response.
Disgusting, went to get one coil for my car they tried to give me one for $120 dollars, asked if there was cheaper yes they did but guess not in stock only the 120 dollar one the others where 61 dollars still for one coil this is outrageous lucky we have a store called Amazon which I got all 4 for a nice $30 don't believe me 2013 Hyundai eleantra Gls never going there again
Slow... It takes forever to do anything in this store... They are now apparently a UPS pickup location.? My package needed a signature and I wasn't home. So they took it to Advanced Auto and I had to wait forever to get it.
This place is only good if you need a part immediately, and your car better be really common otherwise they'll order it and then it's no better than online shopping.
I went in to have my battery, starter, & alternator checked. The gentleman who was going to check it was an older man - he was super kind. The only thing that I didn’t like was that he only checked my battery, bc it tested good. My battery was overcharged, not by much but I wanted to have everything checked. He didn’t want to check anything else bc of the battery test & was explaining to me how it works (I have plenty knowledge on cars) so I didn’t like that. He was quick to wrap it up & go back inside without listening to what I had to say. What I wanted was kinda disregarded at the end of my trip there.
I was very impressed
They had exactly what I needed
The gentleman that waited on me was very helpful. He was very congenial. Will go back to this place again
Absolutely wonderful service! Had some problems with my battery and Ty was so kind and helpful and eventually we got to the root of the problem. 10/10 experience and would definitely recommend going here for all your car needs!
The staff helped me by letting me know my battery, starter and alternator was working good but my battery was missing a bracket that was causing it to lose connection. They sold me parts at the best price (not the most expensive ones) and even took the time to install it. Ty and his coworker went above and beyond for me and my family! I won't go to another location.
This Advance Auto is worthless!; Not helpful at All! Go to the Pep Boys right behind them! Jim at Pep Boys helped me find the correct lug nut size that I needed and so I spent another $110 with Pep Boys on Jacks that I didn't need right away!
The staff is friendly and helpful. They have many parts in stock. Their prices are higher (more then double) then the big box store but they do have products in stock.
Advance Auto parts on Lincoln highway East is extremely easy to access. Plenty of parking. Parts technician Donnie, helped us with our order he was extremely helpful and very very pleasant to work with, without a doubt in this instance he definitely knows his business. Bless you Donnie.
Order my rain guards for my car their the gentleman went on line and found them they were very helpful with other questions I had he ordered them the next Tues they came in I got a call from them that they came in I was very pleased with the product and they are on my car keeping me dry so untill next time keeping it 💯 always
I stopped in for a key fob battery and lost the little screw in it the man behind the counter came right around to help me find it he was very courteous,friendly and professional I give Donnie D 5 stars more if it was an option
Zack was very kind and helpful. And I lost my phone, he found it, answered my call and told me i left my phone. I think most people would have tried to keep it, do there are still honest people around. Go see zack, he was also very helpful while I was there.
They had fuel hose and connectors which Pep Boys didn't have. And there were knowledgeable people on hand AND they answered the phone right away while Pep Boys didn't answer the phone or have anyone that I talked to who seemed to know their stuff.
I truly would like to rate the employees. I would give Austin a 2 star, wasn't helpful at all. Keyshawn saved my day. He went above and beyond (what his coworkers decided was too much effort). And the dark haired guy working (sorry, didn't catch your name), gets a two star rating. That's being generous! I'll be calling the manager in the morning (:
Good customer service, friendly staff. Went in to get my battery tested (cold weather is having for batteries) Chris one of the employees went out of his way to help me even though he was on his break, he saw I was not being helped as a customer. I thought he went above and beyond good customer service which is missing in today's time. He explained everything in a clear manner and was very helpful. 5 stars!
The one employee who wore Philadelphia Eagles getup was VERY awesome at helping us out! However, there was one other employee with beard and moustache who did alot of griping. It's not good for business, guy. Cheer up!😊
1299 Harrisburg Pike, Lancaster, PAWaste management service
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