ABC Auto Sales & Services LLC in
New Castle (DE)

Worst place to get a car. My car broke down few days after I got the car and they refused to come look at it or tow it. They said they would come and never did. I paid to much for my car for it to not work. They sale junk cars and I’m not the only one they sale a bad car to. Jason is the owner and he is the worst.

Please bring a mechanic with you if you’re looking to buy junk from here. Cars are rusted …. Water damage on some… my daughter got a car and had to return car started having issues… this company does not like to refund for their bad vehicles…. AVOID THIS JUNK CAR LOT

If I could leave 0 stars I would!! DONT COME TO THIS PLACE I REPEAT!!! Owner does not take accountability!! Wants to fix the car after you have already bought the lemon he sells !! Didn’t realize he has 28th st property too ! Do not come here to buy a vehicle unless you want to have a run around and stuck with a car that was either water damage or a lemon period

Helped me out tremendously to receive my first car, drives smooth and service was great. I recommend purchasing from this place.

I did not have the pleasure of purchasing a car here but based on how helpful my experience was, I wish I had. This dealership was able to help me get my title and get moving in my used car because the other dealership did the paperwork wrong and gave me a invalid phone number. Jeff was very straightforward and even checked to make sure he could help me before I drove 2 hours to get up to him. All the cars I walked past looked very good. If I had the funds to finance a nicer used car than my beater ride, I'd be going to ABC auto.

Swung by last minute for help with a collection of car stuff I have back home. On the way to a funeral in Baltimore and this was the only dealership right off the highway able to help. Jeff was super helpful and friendly. Looks like a helpful, local, and straight up place. The lifts right there visible from the lobby/outside which if I had a shop/dealer I was going to buy from that’s a plus for me. Rather than hiding away any work in back I like being able to see it and my car up on a lift. Thank you again Jeff!

DO NOT BUY FROM THIS COMPANY. I purchased a 2016 Nissan Altima on 11/23 from Jeff, by the following Saturday 11/30 the transmission gave out. The whole transmission needs to be replaced, with none of this information being shared before buying the car. They’re charging me $14k+ for the car and before I even put any significant mileage on it I have a major mechanical failure. They sell cars as is so they don’t take any responsibility for issues such as this, which is incredibly unprofessional of them. The coverage I got on the car only covers certain parts of the repair. I bought this car to replace an unsafe vehicle I was previously driving, which is now looking like THAT car is a more reliable option than the one I just purchased from them. Based on other reviews, this company is well known for selling unsafe and unreliable lemons at too high of a price.

Run don’t walk away from this place! And if you still find yourself there, please have them put a car on the Lyft so you can check the underside as you can see from grading the menu reviews. These cars are water, damaged or flooded out or frames rusted out. There are many hidden problems with these cars, such as driving, rough a lot and them shutting off once you purchase them which has happened to me numerous times which is very dangerous, especially in the highways when there’s no shoulder. Do not buy any car from these guys if you still want to do it without a warranty because they will try to push you out the door without one and sell it to you as is. These guys give used car dealers and even worse name. I purchased a 2013 BMW X3 on October 17, 2024. The price was $59995. They charged me an additional $320 for title and tags even though these things I would have to get in my state of Pennsylvania purchasing a car in Delaware. ABC auto said it was a Pennsylvania car and that it would have no problems fashion inspection. I purchased a car that day and drove it home that day and after the hour and a half ride, the car died on the side of the road. Check engine light came on along with other warning lights just says fuel sensor and drivetrain problems. It was a very unsafe situation on the highway. I took it to my mechanic the next day, October 17, 2024 where is informed this car had flood damage and showed me the rusted out parts underneath the car and the corrosion on the engine. My mechanic also checked Carfax and saw that none of this was ever reported to them. The check engine light had been reset so that I would not see it during the test drive on October 16, 2024, which was curious because we drove five minutes. He had us park in a remote area and then try five minutes back to the car dealership. I guess this was to hide the fact that once the car got hot, it would turn off. Very sly move. I called the sales rep October 17, 2024 after my mechanic told me about the water damage and the rep just told me what you get for coming to Delaware and picking up a cheap car. I am also concerned because of a video was posted of me buying this car on Instagram and who knows what other social media platforms on that day. With the check light on this car will not pass inspection in Pennsylvania. Among the many things that has wrong is that it has an electrical problem which one I took another mechanic to get a second opinion on October 18, 2024 they said the damage would cost upwards of $3000 to fix. ABC auto lie about the condition of the car and when I asked them on October 16, 2024 when I purchase car, what was the acquisition price of the car they refused to answer.

ABC Auto Sales are awesome!! Jeff and Julian took very good care of me. I was discouraged and didn’t think that I had any options but I left with a car. To add icing on the cake, they put my tags on my car for me. My car rides great!!

Went to look at an SUV. My son looked at the rear suspension and frame. The frame was rusted through in spots and cracked. The oil looked like it wasn't changed, the radiator was down about 3 inches and it had 2 codes on the check engine light. The tonneau cover release was broken, also. Not good!

I bought my equinox from ABC auto in 2020 I still have it done nothing major but oil change and brakes, If I ever purchase another car which I plan to do soon, I hope they do trade in because my equinox still runs smooth. Might I add > JEFF is the man of cars !!!

Don’t waste your time at this place. Jeff acted like I was a nuisance to even be there to look at a car. I bent down to pop the hood latch to check engine out. As we left my girlfriend told me he was shaking his head behind my back while I was looking at the car. Stay clear my advice is to visit a dealership that appreciates your business

Sold us a lemon car didn’t even last 3 days during those 3 days we went back and forth fixing the car. Jeff bad communication bad attitude he robs people money. We needed our car fixed and he told us he would fix it when he was done WE had to call HIM to catch up he told us the car was good and ready when we got there it was worst then befor it couldn’t even turn on…he won’t even refund us our money and we had a 3 month warranty..

Jeff the best guy!! He spent a lot of time with us, showing us the best car options to buy, in the end we bought the Mazda CX9 2012, for an excellent price.Just go and ask for Jeff.

Great buying experience! Got a good price on an SUV and our salesman, Jeff really knew his stuff. Review may update if the car blows up though. Edit: The car lasted less than 6 months. The salesman didn't deceive us about anything, but I'm taking a star away for that. Probably should have just sold it for scrap like we did.

I bought a 2006 bmw 530i from here as my first car all seemed good but I was excited since this was my first car,they told me nothing was wrong with the car at all and the only issues were cosmetic and they kept repeating this anytime I brought something up, since I was excited I overlooked major issues like how they were so shady and have a no return policy and how they knew very little or at least didn't tell you much about the vehicles. I bought the vehicle for $4600 And was happy for the first 2 minutes. Immediately after getting the car I was shown how little they care about their customers. They sold the car with less than 1 mile worth of gas and a bad battery and they did not care . Boy do I wish that was it. The car needed so much more than what was told, I have had the car for less than 5 months and I have had to spend an absolutely ridiculous amount on it I had to take it to get serviced and they told me I would have to spend over $11k to get it up and running like how it was supposed to be , I needed a whole new suspension, new ignition system, and I most likely had a blown head gasket or bad piston ring because out of nowhere the car started producing an immense amount ou white plumbing smoke. I regret even looking that place up on google. Steer clear of this place

Two stars because when my sister purchased her car 2019 she pretty good service! Despite the physical building having ceiling leaks and needing to be remodeled. They worked with my sister but Thursday when I was here with my nephew the Honda Pilot had visible rust on the frame( huge no), dents on right side, battery was 2019 and had some Oxidation, Serpentine belt was loud upon turning on, the key fob was taped together, only the driver door unlocked even when pressing the key fob multiple times to unlock, together outside of the Obvious frame damage these repairs would cause over 2 thousand with today's inflation. However, my nephew still wanted to test drive the car and purchase with cash that day but couldn't allow him to. I saw there was a nail in the tire and the TPS ( tire pressure light was on). We didn't even bother telling the Caucasian man/sale rep about all the repairs needed I just handed him the keys and said the rear tire had a nail and the tps light was on he processed to tell me there is no need for tire pressure sensors in cars anyway. No car manufacture will ever just puts items into a car just to put them there costing the manufacturer additional money. Like I expressed to him after 2008 it was Mandated by federal law all Vehicles sold in the United States had to have tps sensors because a fully inflated tire helps with emissions by allowing cars to get better gas mileage as a license trained professional automotive technician I know this however he lied and said this ridiculous to me thinking I didn't know any better because I am a woman. He ignored my sister when she tried to tell him about the good service she had years ago when she purchased her car, he did offer to inflate the tire or check it just argue there is no need for them. Please train you sells reps

Drive by don't even look at a car from there. Purchased car and 6 month warranty for teen daughter 12/26/2020. On 1/2/2021 I took car to be looked because felt driving funny. $1500 later needed shocks/structs, front axel, and few other things. Also found out tires were dry rotted, they had sprayed a gloss on the tires so you readily couldn't see. I filed claim with warranty and only got $369 back. I contacted Jeff and he said nothing he could do. I sold car myself. So I still had 3 months left on warranty, which in contract says I get reimbursed for unused warranty time. Call Jeff, knows nothing about it. Contact warranty company do paperwork myself, they send credit to ABC, now 3 weeks later still waiting for money from ABC. Jeff knows nothing, says will contact Mike his boss, Jeff refuses to give me Mike's number. This is $270 refund. He had no problem taking my money, all in cash, to purchase car and warranty. Next step is contacting warranty company again and telling them he won't refund, then trade commission.

Bought a 2004 Honda Pilot. Best used car I have ever had. Jeff was great, the car is fantastic and we couldn't be happier with choosing ABC! Do your OWN research so you can choose the right vehicle for you. It is not the fault of ABC if you purchase a vehicle that is prone to certain issues and that issue arises after your purchase. Read, research *then* buy.

So far having a horrible experience. Bought a car that only made it 37 miles the same day before coolant and oil was leaking from the car and being told that it was a sensor. Waiting to see how the situation gets handled and I have no problem reevaluating my review but idk how a sensor can cause so many problems. Update: The problem was more then a sensor. The sales place upgraded my warranty and extended it. It took them about a month to return the car and about 2 temp tags later to mail out the title. A lot of waiting went on but finally things are right and my family loves the car.

Lied about the cars year. ABS in failure as we discovered when we scanned it due to STRONG ABS failure symptoms. He said buy it & report it to ins repair in a few days. Thier free ins doesnt cover it better upgrade and as a known issue i doubt they will cover repair. Car is NOT safe as it is at all and and further NOT inspectable. Dishonest and near criminally inclined.DO NOT BUY HERE UNLESS YOU KNOW WHAT YOUR DOING. He had NO issues trying too sell us this dangerous uninspectable and very costly repairs somewhere in 2000 dollar range to a 17 yo girl we were buying for. Your life and honesty does not matter to him.

We had a wonderful experience with buying a truck for my son. Jeff was so nice. No pressure like a typical salesmen , was very informative and made it a very easy transaction along with a 90 day warranty on all major parts. Would totally recommend them. Thank you Jeff for making this special for my son. 😊

i Brought a 09 Volkswagen Routan from there on 6/8 and by 6/21 it cut off in the middle of me driving, Thank God i was at a stop sign and not on the highway. it will not start back up, the battery is charged and all. I called ABC auto and Jeff the supervisor told me that it was my fault that the car stopped working. And he told me too enjoy driving my lemon. I called 6 different shops to try to get the car fixed with this warranty and not one mechanic will touch the car. I do not recommend anyone to get a car from here. I asked to speak with the owner on numerous occasions and still have not spoke to him

This place is notihng but a rip off and scam! Helped my daughter buy a car last October and paid $5 grand for it and had to sink another $3 grand into it because it kept breaking down. Well now the transmission is shot! We have to buy another car in LESS than one year since her purchase. DO NOT RECOMMEND THIS PLACE. DISGUSTED WITH THESE CROOKS!

Awful!!!! Brought a car from this dealership and it didn’t even last a month!!!!! It didn’t pass inspection, Had to replace the turn signal switch, muffler system, outside light then the transmission went all within a month. We weren’t even told of the issues!!! Though we didn’t pay much for the car (though at least 6 months of driving time would’ve been nice) and it came with very Low miles; considering all the issues it makes me think they are resetting the mileage’s somehow. We didn’t even receive the hard tag before the car transmission went!!!! Told them of the issue and all they did was apologize!!! It’s all about the sale to them. They clean their cars up to make them look presentable and drivable when in fact they are not!!! Save yourself some time, headache and money and go Somewhere else!!!!!!!!! Be warned!!!!!!

BUYERS BEWARE... Can't give them a good rating.... Business is Business. 3 strikes... Within the first 90 days, Water pump and thermostat went. Wasn't covered by the outside warranty plan that they give. Scott went above and beyond to get the water pump fixed... Now the Turbo is gone and fortunately it's covered under the 90 day plan... Poor follow up on getting the Car tagged and currently without tags...

Was helped by Scott a couple months ago and withheld my review until everything was finished with. Overall happy with my purchase. There were a few problems with the car, but nothing unreasonable for the price that I paid. Registration, tags, and title were ready by temp tag expiration. My biggest complaint was resolved quickly and fairly satisfactorily.