What clients say about Parts Plus Auto Repair in New Castle (DE)
* update: issues resolved.
Used to be great. Don't know what happened or the mechanic was but should've been warned by over-availability. This mechanic is crappy. Left boot was replaced, another part beneath that was "shredded". Oil light was on, they changed it. Sounds fine? Right? When I picked it up, there was a grinding/slipping type noise on the left side! The ABS light was on, told them this before I left. The engine light came on shortly after pulling out. Prior to leaving he said that everything looked good on the "reader" but the left side shows that the left is probably shaking a "little bit loose". They told me to "bring it in tomorrow and we'll look at it tomorrow." Sucks. Hmmm. Will update tomorrow
The people at Parts Plus have worked to solve a problem with my car, so far without success, but have refused to charge me until they succeed. They are always pleasant and helpful.
Not sure what the last person in their review is talking about but this place is great. It's my go to for Amsoil oil changes. They have gotten me in last minute as I'm a business owner and short on time most days. The prices have been great. The older gentleman who handles the front desk and phones has always has been nice and great to work with. They deserve more customers here. Check them out. I doubt you will be disappointed.
Called to get a price on a part and find out if they would have to order it. The guy in the hone said we have to order part's. Was rude and then said okay. Then hung up. Was my first and last time trying to patronize thus store. Would give no star's if I could. Absolutely awful customer service.
I work at a boat shop so I know my way around mechanic work and these guys do an excellent job. They are honest, affordable, fast and knowledgeable. Dropped off in the morning picked it up at noon. Would absolutely recommend.
Went to Parts plus for oil change and hydraulic pumps for back door of my Santa Fe and once again Rich took care of my 🚗 car in no time.been going there for years and Rich is no.1.thank u again Rich as always u check ✔️ all the boxes for Maintenance.and great service.
They were great. My grandmother has been coming here since I was a kid. They are very informative, variety of products for your vehicle. They told us it would be an hour They where finished in 30 minutes
I came in with an undiagnosed issue that prevented the defroster from blowing hot air. The issue was quickly diagnosed, customer service/communication was excellent, and the issue has been totally resolved. Thank you to everyone at this company. It was hands down the best experience we've had at an auto repair store in years.
They've handled all of my car maintenance for the past eleven years. Good prices, honest technicians. Rob, the lead tech, is the absolute best. I would never take my cars anywhere else. As a matter of fact, after moving put of town, I now commute to Delaware from New York for all of my car maintenance because I know I can trust them to do a good job.
Took my car in for an alignment and 4 tires installed that I provided, work was done within a few hours and for a decent price. See Sally at the counter and she will take care of whatever you need.
It seems like whenever we take our car in of late for an oil change there is another expensive repair, like the condenser for the air conditioner.
Today we had new tires installed and I noticed the silver center piece was far more scratched up on 2 of the wheels, they cost $432 to replace. Rich was saying it happened with hitting a curb, I noticed it after the installation. I really don't appreciate shelling out a lot of money for work and then other parts of the car being damaged.
Great mechanics. Rich and Rob have been taking care all of our family cars for about 20 years. There has been nothing but great service since the day that he started to work on our cars. I personally do not trust any other mechanic to work on my car other than Rich and Rob. When you leave your car there you can guarantee that the work is going to be done well. Thanks guys for your dedication to the wonderful service that your customers receive.
Rob takes care of all of our family's auto maintenance and whenever we need a repair, a bulb replaced or a flat tire changed, he's ready with a smile and a reasonable price!
We've known Rich for a number of years, even before we knew he owned a shop. Rich is an honest, hardworking man who runs a quality business. He's been honest with us about what work needs to be done. He has been able to figure out what the issue is and take care of it in as cost effective manner as possible. He'll make sure your car is worked on properly. He won't push unnecessary work. You can bet if he suggests something, it's a needed repair.
Website
