This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Craig's Towing 24/7 towing in New Castle, DE lands at 77/100. Many customers praise professional, prompt towing at fair prices, friendly family staff, accurate ETAs, and help when others couldn’t. Others report poor phone response, long waits with no ETA, limited hours, and missed callbacks. Salvage yard feedback is mixed: solid parts selection and helpful referrals, but messy grounds, policies like no jacks, and trouble locating parts. Themes: good pricing (some feel lowballed), capable drivers (one complaint about newer-car handling), yet communication and availability need work.
4 stars just because my bit as car keep breaking down amazing towing tho but I swear I better not have to call them again and get great customer service ong I better not have to call Craig and em ever again to tow this piece of ish car
This is my first experience having to get my car towed on my own and they made it super easy and it was all at a price I wasn't thrown back by. Really helps to know my car wasn't going to be abandoned on the side of the road, I had my car back right where I told them to put it without even having to be there.
Really great service, would recommend for anyone who hasn't had to get a tow before.
Needed to get a toolbox transported on Saturday, my Snap-on rep recommended them as they've moved large toolboxes for him. I called on Monday to get it setup, talked to someone I think it was Craig, very nice guy, said he could do it Sat morning and to call back Friday. Called back Friday morning and talked to him and he asked me to text him the address of the pickup and drop-off and he would call me back as soon as he's not driving anymore. Never got a text or a call back I was completely ignored all day. I texted and called many times and left two voicemails and still never heard anything back. I did get an answer once around 2pm and explained to whoever answered that I was waiting for a call back from Craig and he said he was right there and would let him know to call me back, but never got a call back or anyone to answer the phone for me after that. My plans to get the toolbox relocated Saturday were completely ruined for me and for the other party that needed the toolbox removed that day.
Not exactly sure why I never heard anything back, but it doesn't matter to me if they're too busy or just decided they didn't want the job anymore, I would've appreciated to know either way so I could have someone else do it instead. It's just unprofessional as a business to leave anybody hanging like that.
I will not be doing business with these folks again and will let my Snap-on rep know about my experience too.
Craig helped us out when other tow companies said they could not. We previously called 2 or 3 companies prior to calling Craig. Both him and his son worked together to get my car out and I couldn’t be anymore thankful. They were prompt, respectful, and hard working. They will always be my first call and I 100% recommend if you are ever in need of a tow.
If u ever need a tow they will come out and assist you.I love their customer service reliability speedy service and pricing. Don't be left on the side of the road sayless..thankyou
It's people like Craig that restore my faith in humanity. I was in a tough spot (as a lot of us are right now due to the pandemic) with my class b rv van stranded and other companies wanted an exorbitant amount ($400 +) to move it less than a tenth of a mile. Craig was kind, professional and showed up within minutes. He even looked under the hood to see if he could help start it and helped push it to get it loaded on the flat bed. Thank you 1000 times Craig and family!!!
Amazing. Best towing experience ever, I didn't think any towing experience was a good one. Cost was very cheap compared to other places, the service the son provided was very friendly and professional . I highly recommend this business if you run into any problems with your car.
They do a great job for a very good price. I always gotten same day service,even when I've called after 5:00 p.m.. Driver's are friendly courteous and show consideration for your vehicl
My car broke down on 95 today. I called for a tow and a truck was immediately dispatched to get my car. The driver was friendly and the rates are very reasonable. I would definitely use them again, if the need comes up. Thank you for the great service.
Having a car towed is never a pleasant thing but having Craig's Towing come and tow my daughter's jeep was good. Craig was very friendly and timely. I hope we don't need a tow any time soon but will certainly call Craig if we do!
2230 Hessler Blvd, New Castle, DEDepartment of motor vehicles
20 McCullough Dr, New Castle, DEAuto parts store
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