Pink Hookers Towing and Services in
New Castle (DE)

We do not recommend working with them as a client or a vendor. We have had the unfortunate nature of being on both ends. As they were a client of ours for print related services, we like to support our clients in return by using their services when needed. As a vendor, they have unpaid invoices with us and have constantly given us the runaround for months on end and provided them plenty of benefit of doubt to pay their invoices as we had worked together for some time, but ignoring and making excuses to pay for services that were completed and delivered directly to their office is unacceptable, especially as we are a small family business ourselves. As a client, we had a vehicle that was illegally parked in front of our business garage door, and we needed it moved to get a client vehicle out. We contacted their office, requesting tow service, (mind you, they still had the open invoices at this time and we reminded them of this when we submitted this tow request). We waited for two hours and no one showed up. I contacted the office and requested an update, the rep said someone should have been to us over an hour ago. She said she would contact the driver to get someone there in about 30 minutes. We waited, and again, over another hour later no one showed up. I contacted their office again, and kindly asked for another update and that we needed to get a vehicle out of our garage and the illegally parked vehicle was holding up our business flow, and once again, it took a fourth call to get an update after waiting another hour for someone to show up. In between the calls, I contacted another company to pick the vehicle up, and they said they would arrive within 15 minutes. As I was getting ready to make my last call to Pink Hooker's to cancel the tow with them they finally showed up to move the vehicle, after waiting over half a day for them, delaying our business because we couldn't get vehicles in and out of our garage. Just after their driver left, the other tow company had arrived, and as suggested, they actually made it within 15 minutes. I do not recommend working with Pink Hooker's Towing to any capacity. I have since reported them to Attorney Generals' office for negligent business practices on both ends.

Beware. Worst experience ever. My stepmom was taken by ambulance to the hospital while visiting a friend in North Wilmington after suddenly having trouble breathing. Her car was parked in a visitor spot at Colony North Apartments. Within ONE hour, the car was towed. Because my stepmom was hospitalized, we didn’t even know the car had been towed until days later. We finally located the vehicle at Pink Hookers Towing and we were still charged $200 even after explaining the circumstances of our situation. We waited nearly 45 minutes for someone to retrieve the vehicle. We were then told the car wouldn’t start and were pressured into believing the starter was bad — conveniently offering to replace it for an additional cost. This was suspicious considering the back door had been left open for days, likely draining the battery. They refused to try jumper cables (only used a jump box) and claimed it wouldn’t work. When my dad arrived and connected jumper cables himself, the car started immediately. Very poor customer service and apparently not well educated in mechanics.

They are violating the Consumer Protection Act, Title 6, 2503H, which came into effect in 2025. Their excessive and unfair rates are illegal and abusive practices against consumers. They provide very poor customer service; they towed my car, and when I went to pay the same day, they wanted to charge me $350. I see there are several complaints against this unfair business. Let's file a joint lawsuit for damages, losses, and exploitation. These businesses shouldn't exist. They just want you to pay them in cash, don't they pay taxes or what?😮

Extremely disappointing experience. My son was visiting his brother at an apartment community in Wilmington when his car was towed in the middle of the night, despite being parked for less than an hour. There were no clearly visible signs prohibiting parking, and the lot was poorly lit, making any restrictions difficult to see. When my son called the towing company, Tiffany was rude from the start, spoke over him, and hung up when he tried to interject. I later called to calmly discuss the situation and attempt to negotiate a reduced tow fee and also explaining the short parking duration, lack of visible signage and the poorly lit parking lot. There was no willingness to discuss or resolve the issue. Payment was demanded via cash, Apple Pay, or Zelle only. The company is also not BBB accredited. I normally make a point to support women-owned businesses, but based on this experience, I strongly advise others to proceed with caution.

I’ve been working with them for years, very professional and efficient never had any issues, strongly recommend

Also leaving another negative review on my other google account because their business is that bad.

Towed my car at my girlfriend’s apartment complex after the apartment building confirmed my car was approved to park there. They sneakily tow cars at night and then charge you $300 the next morning. They did this twice to me for $600 total. Would give 0 stars if possible. Office workers incredibly unprofessional, they offer no justification for towing your car. Essentially, they run a legal extortion business.

Love Pink Hookers towing company & their employees are nice everytime I've dealt with them. If there were 10 star rating I'd give 10 stars! Keep up the good hard work! I will Always recommend them!

My experience with this towing company was unacceptable from start to finish. The staff were not only rude but also extremely unprofessional in their communication and behavior. Their facility reflects the same lack of care and standards—it’s disorganized, dirty, and gives a very poor impression of how they operate. In addition, they tried to insist on cash-only payments, which raises serious concerns about their business practices and compliance with current regulations. It’s clear they are not following proper procedures or consumer protection laws. I would strongly advise anyone to avoid using this company. In my experience, they cater primarily to questionable landlords and other disreputable businesses, which says a lot about their reputation. If you value honesty, professionalism, and lawful business practices, look elsewhere for towing services.

Towed my car at my apartment building late at night bc my apartment won't give me a parking sticker, so I parked in visitor but im on my parents lease and management say im not somehow and they went and ruined my tire. The whole rim was out, charged me $300 in cash, it should not be that much... it's too much had to be followed by my dad to wawa and drive slow. Get towed by a different person and i had to get a new tire put on at meineke and wait 2hrs. Allegedly my tire was "flat" before taken but I don't believe it was bc I had my tires filled at Valvoline some fluids & stuff put in, had to get inspection done at the DMV. I just got this car 💁🏽‍♂️

Bad for business scamming at it’s finest I was parked in a visitor spot at my sister’s complex and these money hungry people came and towed my car when I was in an authorized parking zone and then lied about what time they towed my car I had went in for a few and when I came out my car was gone. I have my car tracked so I was able to locate it but when I called this business at 8:30 in the morning they tell me they have it and I need to pay cash only. My sister saw my car the same morning that’s how we know they lied about the time they took my car illegally. I hope everyone comes together to get their business shut down because this is ridiculous taking from hard working people I will spread the word to get something done about the laws these people are breaking

Pink Hookers towing is obviously a scam. $300 to return your vehicle to you after an improper tow. Was told my car was picked up during the hours of 11pm-7am However my ring camera got your driver taking my car at 8:45pm and missing numerous other vehicles that were untagged or in working condition. Terrible experience and a robbery of a service(s). Would not recommend to anyone. Stay far away from this place as you will get taken advantage of.

-5 stars they’re rude, lack costumer service, money hungry, and don’t follow state laws. In my complex they don’t have no tow signs posted in the area where I park I can literally give a list of the laws that they don’t follow.

They do not play around if you park somewhere you’re not supposed to they will tow your car

If I could rate them zero stars I would. I rented a U-Haul and had Pink Hookers as a confirmed drop off location. We were told there was no space (there was) and to go somewhere else. The woman at the location became increasingly rude and aggressive to the point where my stepfather (who is a lawyer) had to step in. My card was charged for an extra day, after hours fee, and an extra citation. I will potentially be taking legal action.

Robbery at it's finest charging 300 cash for picking up a car and being at there location before they even get there, all I can say was god was on there side...

0/5 Very UNPROFESSIONAL!! My vehicle, a 4-wheel drive SUV, was towed using a dolly and a pickup truck, which is entirely inappropriate for this type of vehicle. It was dragged backward and forward to reposition it, and then attached to a dolly for removal. As a result of this improper towing method, my power steering was severely damaged. A 4WD vehicle like mine should only be towed using a flatbed tow truck. The method used not only violates standard towing procedures but has now left me with costly repairs. Furthermore, I was charged $300 in cash only, which RAISES additional CONCERNS about the LEGITIMACY of the process. I’m aware that mine was not the only vehicle affected in this manner. A few residents experienced similar towing practices per the review comments. This is AGAINST the towing LAWS and RULES. There is NOT any explanations, warning signs, or not even reminder sign posted anywhere of the towing policy and a review of the towing company’s practices used at this complex.

I had an Awesome experience. They were professional and kept me on every step of the way. My call was even answered after hours (per Google) quickly. When I asked for a quote, I received an answer almost immediately and the following up was great. Definitely will use again if needed!

My dually truck broke down and they came right out and towed it to the shop for me. By far one of the best towing companies I have had come tow my truck to the shop. Thanks to them my truck was delivered to the shop on time and put where they needed. Highly recommend. Thanks pink hookers.

0/5 stars if I could. Completely unprofessional, did not even comprehend the situation at hand and refused to listen to other party

this business made us wait 30 minutes for them to arrive at their building to get our car back, didn’t accept cash, highly unprofessional, literally needs to be shut down.

The costumer service here was awful. They DO NOT follow protocol by the state & charged us $140 more than they were supposed to. Only accept cash. Close at 3… we did not have any cash on us, did not offer to stay open till 6pm, but BY LAW they’re required to stay open till 6pm 5 days a week. They did NOT provide us with their proof of liability/insurance when we arrived. All that we saw was a business license. Did not give us the report of the complaint from where my car was parked & provided us photos of my car AFTER they had already moved it. I was parked next to cars & the photos they showed me were not in a parking spots. But where my car was as soon as I go outside another car was in that spot. They wouldn’t send me ANYTHING wouldn’t provide me with any information, NOTHING. I’m guessing they haven’t gotten the 411 on the new bill 351 that clearly states these are all violations. Even if you look up old towing laws in the state of Delaware, they over charge. Nightly fees are not to exceed $30 a day but we were charged $40 a day!!! The towing fees can’t exceed $200 but they charged us $260!!! WOULDNT ACCEPT ANY CARDS ONLY CASH. Didn’t give us ANYTIME to go and get cash bc unfortunately I have a job that I can’t just get up and leave from whenever I want, so my only Option was to show up at 2:55pm to get my car. Photos are of Bill 351 & 1031 nonconsensual towing state of Delaware. The people working on Friday 11/15/24 wouldn’t send me the photos they showed at the office.

Your crews are incapable of properly towing cars. I've seen multiple vehicles get towed in my apartment building that have had their bumpers or rims smacked. Vehicles that are only designed to be towed from the back are towed from the front and vice versa. This is dangerous and your crews need to either be replaced or properly trained.

Most Unprofessional Place I Have Ever Encountered. No Sign Indicating a Tow Zone And Come outside from helping a friend move for 2 hrs and come outside to my car towed

There is no job too big literally for Pink Hookers Towing and Services. The owner and her team came out and removed a car from my garage that four other tow companies refused to touch. Pink Hookers took all precautions to ensure my property was not damaged and they still executed the job in short order. I appreciate the professionalism, skill and kindness that this company displayed. I absolutely recommend this company for all of your towing needs.

Kind of a sketchy company. I was told over the phone that my cost was $210 and when I talked to an employee they told me that it was $300. I only paid the $210 at the end but made me wonder a bit. I also asked for an itemized copy of my receipt and I was given nothing more than a piece of paper with my cars info and a number written in pen or pencil. No break down or distribution of the price was given to me. I was also parked in a place where I could count multiple other cars in violation but there was no attempt or effort made to tow their cars. This is cash only as well so you better hope you have money.

Sketchy and horrible business. Destroyed our bumper to the car and then tried to fight us and threatened to call the police because we wanted to take pictures of the damages. They only take cash but Myesha Jones took our payment on her personal cashapp…bunch of scammers