This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest available feedback, Experienced Auto Parts in New Castle, DE scores 89/100. Sentiment is strongly positive: engines, transmissions, rims and doors match descriptions (some low‑mile units); staff are professional and helpful; pricing is fair and low; parts are located quickly and issues get adjusted fairly. Common knocks: occasional long waits while parts are pulled, a rude phone interaction, and hard‑to‑reach phones. Inventory breadth seems good; yard organization isn’t clear, so there’s slight uncertainty.
Purchased an engine from them last year I believe and a transmission from them 1-2 weeks ago. I'm a small shop all the way in SC and their customer service is absolutely outstanding. The engine and transmission they sent were great and had low miles as well. Thankful for all their help and for always going that extra step above. Thank you guys!
Excellent service. The wife and I did have to Wait for the replacement door to be taken of the junked vehicle, but that was the only complaint that I had. To be stuck waiting in the car with the wife is torcher enough. Oh and since it was the drivers side door which needs a key to open. The mechanic that replaced the door said that I should've ask if there was a key to the door we purchased. Because he had to call in a locksmith to change the old lock to the new door. Apparently that's a lot of work.
The level of customer service I received here was phenomenal. These guys are super helpful, know their stuff and give fair prices. They even waited around after hours to help me pick up my parts. Please give them a visit and your business.
Mike was great over the phone. They quickly located my parts. They are extremely professional, honest and helpful. I will definitely be shopping with them again.
Website
