Cortes Towing San Diego in
Rancho San Diego (CA)

Worst worst worst service ever!!!! If I had the option, I will give -1000 stars to this service! We came to see our car that was involved in a crash and had to take our stuff out that needed 2 people. This lady at the front desk WOULD NOT Let us go in together and get our stuff!!! People have become so terrible and there is no humanity left! DO NOT USE THIS SERVICE!!!!!

Very unprofessional and disrespectful office people, hard to believe they're in business, AAA schedule me for a pick-up at 9:20, companies usually call or text to informe they're coming, 9:30am came up so I called them to find out what happened, lady tells me that my time was 10:15am and told me to call AAA or pound sand in other words...bad business, customer service not existent at this co., if I could, I would put -5 stars.

5 stars for the driver Abel, very attentive & helpful 1 star for the receptionist who called while i was a passenger, very unprofessional treatment towards Abel. She did not care that he had a customer riding in the tow truck

Elias was awesome! My car was located in a tricky spot and he handled like a pro. Cost was more than reasonable. I highly recommend. Thank you Cortes!

Id give them a zero stars! Absolutely horrible service! Not sire why they are even a part with AAA they should be dropped from BBB too! Not only did they not tow my car they wasted my whole day and had to walk home. Absolute trash! Do yourself a favor and call or request a tow company that cares!

Worst service didn’t want to tow because it’s a classic car instead went to go do another tow near by while I was on the off ramp

My partner called AAA to get assistance and they sent Alfonso to help them. Estimated time of arrival was 8:50pm, he didn’t arrive until 10:30pm after the tow company was called twice to figure out where he was. He yelled at my partner, their coworker, and the security guard at my partner’s work. Seems like the guy just didn’t want to do his job and got mad when he had to. The 2.4 star rating for this tow company is well earned if they’re employing people who will slack off, leave people helpless for hours, and then yell at everyone there.

AAA called them out for me when I had a flat. David the driver came to put my spare on. He was extra polite, kind and respectful.

Edit: The tow truck driver took about almost 3 hours to get to where I’m at. Never put the drive shaft back together, after the tow. The tow driver was very rude and short with words. I wouldn’t not recommend this tow company to anyone at all. Read the reviews it’s very true. So just made a phone call because i got charged an extra $338 after i left this 1 star review, the guy i was on the phone with ended hanging up on me. I explained to him i got charged for “4 hours worth of work” when he got to me at 9:50am and dropped off the truck at 10:55am. Without even putting the driveshaft back in the truck. Save yourself the trouble DO NOT use Spark Towing and Cortes towing Its a rip off company. Read the reviews

Very rude people. No sympathy. Lazy. Ghetto. Seems prison and jail employees. No manners. Hangups up the phone to customer. No patience with customer. This man keep saying it's not my problem and your not the only one from triple. He keep saying man multiple times words, which I'm a lady.

Don't listen to the people posting 1-star reviews because they got their car towed for not following basic rules designed for a 3rd grader to follow. These guys were quick, professional, jumped our car with a smile, and we will definitely be recommending them!

By far the absolute worst experience ever! Alfonso Estrada, who calls himself the manager of Cortes towing has the absolute worst customer service and unethical behavior a human being could ever experience. We placed a call through AAA for a tow. Unfortunately, this man was shopping at 7-11 while my son attempted to flag him down to assist with the tow we had requested. With rude behavior he told my son he was not there to assist us. A couple of seconds later he told me he would come back at 1:00am since he did not feel like towing our car, while cursing at me and my 17 year old son. AAA had confirmed our tow truck driver would arrive at 10:45pm. He was going about 95 per hour as he sped off, while I attempted to take a photo of his plates. I have all recordings and photo. I have set a complaint with the BBB, AAA, and taking legal action as there were other factors involved. I suggest that the owner Johnny fires him immediately as AAA is aware of Alfonso's behavior. The owner may lose his contract with AAA. We've had a great experience with Cortes towing in the past, unfortunately Alfonso is ruining the company's reputation. BEWARE of the man below! The comments below show that I'm not the only person that encountered an unfortunate situation with Alfonso

This company is amazing. My husband and I are in shock as we have never had such a pleasant experience with a tow company before. Not only did they arrive quickly, but the lady who took my call was super friendly AND the tow truck driver, Christian, was super friendly, accommodating, professional, and all smiles. Great job guys!

My car got towed by this company accidently. Accidents happen, but when I called Cortes to explain that I believed that my car was towed by accident the person on the phone would not listen to what I had to say and insisted that they did not tow my car and that it could not happen. There are many more details to this story but I don't think everyone wants to read a book. Bottom line is I called Cortez several times and finally got the answer that they did tow my car accidentally. I left a message with the company to speak with a manager and the manager never called me back. I hope this message get's out to everyone and that no one uses this company. Extremely unprofessional and can't even bother to call me back to apologize and hear what happened.

Let me first say that this company was dispatched by AAA. My driver was Brian and he was amazing. Personable, professional and CAREFUL! He took his time loading my Mercedes and carefully strapped her down. He was a pleasure to ride with. Great conversationalist and great driver. We spent a good 2 hours driving from Chula Vista to the Mercedes dealer in Temecula (On a Friday afternoon). I hope to never need their services again, but I would definitely request Brian if I did. May the chore of towing a car 70+ miles a pleasure.

Outstanding customer service from the Dispatcher to Bryan the Tow Tech. Got a Flat tire coming out the border on a Saturday Memorial Day weekend at 11:30 pm and Cortes to the rescue sent out Bryan with the tow truck with in 30 minutes was here and very knowledgeable tow tech guy straight to business. Thanks Cortes Towing for your service my fam and I Greatly Appreciate your help!

They found my car parked in a bike lane and towed it. My friends brother just died and he has to be buried in a few days and we can't go to the funeral now because we have to pay for this to get our car back that you guys towed illegally. Many cars park in the bike lane and red lane and they only get a ticket not towed. This is messed up they just prey on people. Many any other cars are in bike lanes up the street on third and orange including my o friends car so why towed the other? And you gave two different reasons one cause in a bike lane and other cause it was parked in construction which is it?

The tow truck driver Alfonso was rude from the start. He reprimanded me for not answering my phone after he had called “several” times. I had 1 missed call from him. After loading up my car, he informed me that he was going to drop it off in the street and that his company didn’t drop off in the drive way. After a conversation on why he should have let us know before he loaded up the car, he dropped off my car where we sat. His reason was he didn’t know the address and that we didn’t ask. He was a obnoxious! Don’t use this tow company utilized by AAA!!!

Cortes towing stole my vehicle once i refused to sell the car to them. There driver who is my neighbor asked to buy my vehicle when he was told not for sale he reported the car abandoned to CVPD who ticketed my vehicle. Cortes towing then picked up my vehicle charging $278 just to hook my vehicle claiming it took 1 and half hour's to do so. Don't trust Cortes towing they are thieves.

First of all, they do police impounds, so many of this reviews are going to be bad. So, to those people stop breaking the law and your car won't be towed. Other than that I had a good experience with them, me and my family got home safely after our accident. They took is out of the dangers of the freeway l, and actually while the driver was hooking up our car a car on the freeway almost hit him. He was scared, all he said is that he was glad nothing happend cuz his daughter was waiting for him at home.

Terrible experience with Cortes towing. AAA sent them to me. They showed up and we agreed on the service center they would tow my car to. I gave the driver my keys and told him to call me if he needed anything. He decided not to tow my car. He also left the keys in the car. The car is a Jeep with the top off. So, anyone could have taken it. Because my car was in a private parking lot, it got impounded. Cortes towing said they tried to call me. I have no messages from them. There are a lot of tow companies with 4 or 5 stars. AVOIDE CORTES TOWING!

Waited over 2 hours and 4 phone calls and they never showed up to tow my car. Their excuses were that the driver tried to call me and i didn't answer. Not true because no calls were ever received from them, although I did receive incoming calls during that timeframe from others. So I called them and cancelled my request. I then called Isabel towing who responded within 10 minutes. Will never use Cortes ever again. No wonder they have such a low rating !!!!

My dad called these idiots to get his car towed they told my dad they will be there in 30 minutes. After 30 minutes he called again then they told him they tried calling him but he didn't answer his phone LIARS my dad had his phone in his hand and he had no miss call from them. So then they told my dad again they will be there in 30 minutes again. After 3 HOURS they still didn't show up. To top it all off my dad was only like 2-3 miles away from their towing yard. Bad service

Went to pick up my car after leaving the hospital and while waiting for our tow truck the manager said we don't need to worry to pay right now, do it when your tow truck gets here the price will be the same. Tow truck gets here and they charge us an extra $92 for after hours. We get the manager to come back and he refuses to honor his word. My advice is if these snakes get a hold of your car get it back immediately and do not listen to them if they try to hold onto your car longer.

Fast, efficient, friendly. We broke down at the Mexico-California border and were at wits end. Cortes towing got us to a shop without delay, and the price was very reasonable. Highly recommended when you're in a bind!

Let me first start off by saying I am a AAA member and they use this company...BIG MISTAKE! I needed my car towed to my shop from my driveway as it was inoperable. They sent a driver from Cortes towing. Guy pulls up and first thing out of his mouth was where's your registration, not hi, how are you, do you have your membership card and a valid id.... super rude. So i said that aaa told me to have my membership and a valid id which I had both. Guy says while I'm not going to tow you bye. And took off!!! So I called aaa and told them , they said he should not have asked that at all..and they contacted the company. Company called me and said they would send the guy back out ... big mistake... guy pulls up again and says" don't know why they sent me back out" I said "because you were supposed to tow my car and it's not right for you to take off and not"... he said"I'm leaving" and took off again!?!? Obviously this guy is lazy and rude as hell...! He knew we'd have to push the car to hook it up to the truck. Bottom line is HORRIBLE COMPANY AND HORRIBLE EMPLOYEE!! Now I know why there are so many bad reviews about them. NEVER USE THIS COMPANY AND AAA U NEED TO STOP USING THEM OR YOU WILL LOSE MEMBERS SINCE THEY ARE REPRESENTING YOIR COMPANY... they wound up sending out jakes towing and everything went smoothly as it should...

Two bad experiences with this towing company now, so to me that means it's time to write a review. A few years back I had a new car and I was a teenager. My battery died mysteriously so we called Cortez towing to jump it. They came and jumped it, but the guy suggested that I must have done something stupid like leave the lights on to make the battery die because I was a teenager. He told my dad basically that teenagers do stuff like that all the time. I hadn't left the lights on, my car automatically turns them off. I literally couldn't leave them on if I wanted to. We ended up getting the battery checked out and it was a faulty battery. Had nothing to do with me being a teenager, thanks. Now it's several years later and my dad's truck died for a second time in a week on Coronado. We live in Imperial Beach. My dad called at 8 am to see about getting his truck towed to IB. They said it would be $70 and that they'd be there within 2 hours. 2 and a half hours later he hasn't heard from them. Finally he called them back. The original person he spoke to is on her lunch break. They say now that it will be $150. What? So not only were they not communicative, they were late, and then suddenly the price doubles. If I have one bad experience with a company I usually let it slide. Everyone makes mistakes, things happen. But this is two crappy experiences with Cortez now. We are definitely never using them again.