This rating is based on customer reviews, inventory size, pricing, and service quality
Palomos Auto Dismantlers in Rancho San Diego, CA scores 85/100. Overall sentiment is positive, with many praising friendly staff and low prices, decent customer service, and several reports of finding parts quickly. Common complaints surface around inconsistent part accuracy, parts promised but not ready or unavailable, long trips/wait linked to pulled parts, and a no-refund policy mentioned by a reviewer. Pricing is a clear strength; customer service is usually good but not flawless. Yard organization and inventory breadth aren’t well covered in these reviews, so conclusions are somewhat tentative.
I would say STAY AWAY FROM THIS PLACE.
I called and spoke to Freddie before I went to him to see if he had the part, he assured me he did. I asked if he could pull it for me as I was running late. He stated he would, however when I got there an hour later it was not pulled. Freddie told me it was the one for a vehicle that had ABS, however when I dropped it off at the shop they later informed me that it was NOT for ABS. You can imagine my disappointment as I live 2 hours away from Palomos. I again, called and spoke to Freddie and he said that he had one with ABS. I explained to him that I live 2 hours away, and asked him several times if he was sure he had it as I was sending my son down to pick it up because the car was stuck on the lift at the shop. He continued to insist that he had it. *Here is when it gets REALLY BAD... when my son gets there he Does NOT have the part, and can't find one at any of the junk yards. I understand if you don't have a part but don't have me make a 5 hour+ round trip (with traffic) only to tell me you don't have it. .
Been here 4 times, and every time I’ve visited this place I have had a pleasant experience. Don’t hesitate to check this place out, great customer service. They also don’t over charge, great prices!
They seem so nice && all but i honestly made five trips not getting correct parts. Telling me I need a certain part buying it then not needing it. HORRIBLE experience go knowing exactly what u need knowing how it looks. They will tell u so SURE that its the part && then ur screwed with a part u dnt need! Policy no refund!
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