Second and last time going here. Went in for an inspection before a road trip (which I mistakenly disclosed) and I believe they used this information to provide an exorbitant quote based on my timing and needs. I have received estimates from thousands lower elsewhere based on their inspection report. I ended up paying just for tire and air filter replacements per their recommendations, but still had to pay for the inspection fee which they said was waived if I went with them for services. No minimum was provided for how much I’d need to pay from them for services. Honestly fine paying it because of how much I’ll save elsewhere but there was no transparency upfront.
My first time in, they recommended I change my serpentine belt because it was “dry”. I took a look and it appeared fine, they did not have anything to say about it this time meaning they either tried to upsell me the first time or gave an incomplete inspection this time.
The last straw was that it was raining all day and when I got my car from where it had been parked, I saw that the window had been left open and the inside was wet. I’ll be going elsewhere for services from now on, everything else aside, this was very unprofessional.
Very happy with the service I have received on all my vehicles. No BS, no up selling, they've got the jobs done and let me know things to keep an eye on. Really appreciate the straight forward style
I came here for a smog check with their $10 off website coupon despite being a little out of the way for me. Friendly service but a bit disorganized, and there's a lot going on....smog, gas buyers, super small mini-mart, and auto repairs. It took about an hour with just 1 car ahead of me. If I had to do it all over again, I wouldn't. I've had a much faster experience -- like 15 mins. -- at a smog test-only business without all the other distractions. 3 stars based on not being as quick as I typically experience elsewhere.
I had to come back because the check engine light & TC warning light came on shortly after I picked up my car. It got fixed. Something wasn't plugged in all the way. Other than a redo stop, things seem to be ok
Found out I needed a smog to get my license. I came in and was taken care of right away. My car gets serviced at the Honda dealer off of mission gorge. I get free oil changes for the life of the car.
Well, I had to get a smog check and I asked if they were available the day after Christmas. They took me in at 8 o’clock right away without an even having an appointment. They were accommodating and professional. They ended up changing out my six-year-old battery, which was really needed and did an oil change and they were very proactive and even ordered a Delco battery for my subaru, for they did not want me to be disappointed. Thanks guys I’ll be back.
Called about the smog coupon and spoke to Vic I think? Started making up charges for "European cars" which the coupon mentioned nothing about (see below) though it did mention an extra fee for trucks, SUV's, and Vans and of course the $8.25 cert fee.
Ridiculous AI response. Thanks for reinforcing what I already knew.
If you don't want to honor that price, then don't advertise it. Don't make up fees because the charge is too low. If the cost were simply advertised as $5 more, we'd have no problem paying it. However, I try to avoid dishonest shops as it usually leads to more problems.
I came in to get my brakes checked and was quoted $1,600 for the service. They then charged me $196 just for a diagnosis, which I wasn’t expecting. As a young woman, I genuinely felt taken advantage of. The cashier was also rude, which made the experience even worse.
I ended up going to another shop afterward and was quoted $350 for the exact same service. Huge difference.
Overall, a terrible experience — especially for women. I’d strongly recommend avoiding this place. Yikes.
Well nothing is priced the same as 2010, paying a bill was easy when you know everything's professionally handled......
Albert from ClaremontAutoCare repaired my horn admirably----
(it got damaged by a low curb or some SanDiego pothole ! ) and my '13 Ford eNergi will run another couple years with def an oil change.... which I will undoubtedly get Albert to perform... 🤓
$Tay CooL
Competent
& Courteous, SIR.
~AndyH
It’s nice to have a good shop in the neighborhood. Good communication. Friendly service. Have come to them a few times over the years and they’ve done good work.
There are many very good reasons this place is slammed. Ones off the top of my head are honesty, straight-forward service, unbeatable prices, and fast (considering how busy they always are). This place is a rarity in the auto service world, I highly recommend
Clairemont auto care was a very professional and customer satisfaction driven business. They were very reasonable and worked with me to help fix my car. I never write reviews but they went above and beyond to make sure I was taken care of. Highly recommend them.
Came in for smog. Was told I could get a $10 off coupon, but didn't. They did a fine job fast & thorough. Also warned me about another item I should fix asap. I appreciated that.
My infinity (baby) had a check engine light this morning. I caller these guys and they took me in same day and cleared my check engine light within hours. In/out same day and all for $275. Thank you Albert for the 20% discount. I definitely recommend the shop.
The team worked very hard on the car and were up front about diagnosing the repairs needed and the cost. They also worked to give me discounts on the labor. Most importantly, when I shared a concern about one of the new struts, they replaced the faulty part and all the other struts with a higher quality at no additional cost. Excellent service! Thank you!
Went there because they advertised $500 for 60k mile service for cars. Initial quote was $1700 then after I raised this they reduced to $1200. Better but still double what I expected
I got my smog done here on a Friday evening, they were busy but organized and ready to help. 30min tops and it was done! Super awesome shop!! I will absolutely be coming back here! Honest, friendly, fast service, great prices and cute mechanics 😉🥰
I have been bringing my Sprinter van to Clairemont Auto Care for years. Albert and his employees are always very helpful, responsive and let you know upfront what has to be done and how fast. The last time, just a few days ago, they had to correct mistakes made by another service provider, they took my van in right away, fixed the problem quickly and for a very reasonable cost. Thank you!
Albert kept it straight with me when we were trying to figure out a EVAP issue with my car. His crew ran through multiple tests and were able to figure out what the issue was and was able to fix it and get it done that afternoon - Labor Day too.
Have been coming here since I was 17 with my e36 bmw. Always have taken me in fast and have been proficient with their work. Took me in the past week, had me out with a working car the next day. Couldn’t have asked for better service.
Just moved from out of state and needed a smog check for the DMV. Called Clairemont Auto Care and was immediately slotted in - from calling to driving out took no more than 30 minutes. They were professional and very courteous, would highly recommend.
Great service! I used to get gas here all the time, and had to get an oil change on my RV, which I had a hard time finding a place to work on it cause it dosent fit in a regular garage. They were able to help me with on the spot with almost no wait .
While visiting your beautiful city during labor day weekend my brakes started to grind. Our vehicle was unable to be driven. Called several chain auto shops they were closed on Sunday and would not be open on Labor Day. I called Clairemont and was able to have my vehicle towed Sunday evening. They started working on my vehicle first thing Monday morning and made it a priority so we could get back to the Bay area. They had to replace my brakes, rotors, and caliber. We were on the road by 2pm. Customer service was top notch. Thank you for your great work and customer service.
Will never go back to Clairemont Auto. I took my VW Atlas to get an oil change and they recommended to flush my differential fluid. They destroyed my differential, my car broke down in the middle of the street, and I had to get my car towed back to them to fix it. They said they would put in a brand new differential, however, they put in a used one instead and refused to pay for my car rental to get myself to and from work while they fixed it. Would not trust them for anything.
Had an amazing experience as a walk in client. I was able to replace both front and back brake rotors within two hours of arriving. The employees were amazingly kind allowing me to charge my phone to call for a ride and generous to include a discount on the overall price. I would definitely come here again and highly recommend it to others.
This was my first time and was recommended by my boss. He had great things to say about Clairemont Auto Care and he’s been going there a long time. Great customer service and pretty quick w/the smog test. Was in and out within 45 minutes and they were super busy on Saturday when I went. Would recommend them and would come back the next time the DMV states my car needs one.
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