What clients say about Angelo's Towing San Diego in Rancho San Diego (CA)
Unbelievable. My vehicle broke down on a major road and stopped while blocking a traffic lane. I called the police to control traffic and contacted a towing company, which said it would take at least an hour to arrive. The police asked me to cancel that tow and use one dispatched through them so the vehicle could be removed quickly.
When the tow truck arrived, the driver said he could tow my vehicle anywhere for $340. Since it was Sunday and repair shops were closed, he suggested towing it to the company’s storage yard. When I asked about costs, he said insurance usually covers these situations. Before I could clarify what would happen if insurance did not cover it, he left, as the police urged him to proceed. I understood the total charge would be around $340. No storage rates were disclosed.
The next morning, I was presented with a bill of $871.98, including charges I was never informed of or agreed to: two days of storage at $115 per day (although the vehicle was there from Sunday afternoon to Monday morning only); a $349 towing fee multiplied by 1.5; a $29.99 fuel surcharge; a $79.99 wrapping fee; and a $22.40 dispach fee. In total, $641.99 for towing and $230 for storage.
Had these charges been disclosed in advance, I would not have agreed. I was billed for services without informed consent. Customer service refused responsibility, directing me to the police and claiming it is not the driver’s duty to disclose costs. If not the driver, then who?
My car hasn’t been working so I had my car towed three times this month from Angelos Towing and everyone who has helped have been great! Most of the workers spoke both English and Spanish so it was easy talking to them. My car is low so everyone who works there had experience getting a low car on their truck. I trust there driving, following them and when I needed a car ride. Thank y’all 🙏🏽
My vehicle was towed and the pickup process itself was straightforward and the staff were professional.
However, both my front and rear windshields were heavily marked with what was described as chalk. This was not standard chalk that wipes off easily. It did not come off with a microfiber cloth and did not come off after a car wash. It behaves more like paint than chalk and requires significant effort to remove.
I politely asked if the markings could be removed before I left and was told they could not do that. That response was frustrating considering the company applied the markings in the first place. If vehicles must be marked prior to towing, those markings should either be easily removable or cleaned off before the vehicle is released.
If I must say soThe angelo's towing out here is much more prompt professional and accurate , then the one I am used to in my previous city I resided in for 15 years.Victorville , anyways , kudos to the 10th power to Teddy🫡He should have been named Johnny.Because he was on the spot!!! Fast quick.💯 too grateful for you. After 45 minutes and about 4 battery jumpers, one truck later and was told my alternator was gone park.My car or get it towed and get an alternator. My daughter in law , CALLED AAA triple a for me SHES REALLY THE 💣🫶🏾 LONG STORY, SHORT TEDDY HAD THE right EQUIPMENT.GOT ME CRANKED UP, AND I WAS up and outta THERE.THANKS Y'ALL🫂. ♡Team T♥︎
◇Tailer&Teddy♡
I locked my keys in the car. I am a lawyer and had a hearing to get to. They got to my car so quick and was able to get me in no problem. I'm so grateful to them and the Driver, Jesus. Amazing service.
⭐⭐⭐⭐⭐
After getting into a car accident, Stephen Christian was truly a blessing. He was kind-hearted, calm, and incredibly welcoming during a moment that could’ve been overwhelming. He treated me with real care and respect, not just like another call on his list. I’m genuinely grateful for his help and compassion that day, and people like him make a hard situation much easier to get through.
Had a Jeep Cherokee break down and towed to our shop. It was tight a space so Steve (the tow guy) patiently helped us navigate it amd then pushed it up a slight hill for us. Steve went above and beyond. We appreciate it. That man deserves a raise! If all of Angelos guys and gals got this good of customer service Angelos' is in good hands.
I’ll give zero star if i could. Illegally towed my motorcycle and the lady on the phone Maria I think. Hanged up the phone on me bc I have an accent and she won’t event put in the least effort into trying to understand what I was saying. English is my 8th language by the way. Try doing that in my face. Playing all nice when I showed up there in person. Fix y’all’s attitude.
Arturo from San Diego is the best show me how to fix the key fob on a Volkswagen upgrade your service and upgrade his pay please thank you.!!!!
Angelo's Towing in San Diego very respectful very courteous and prompt
Great Customer Service , I called triple A for towing since the car didn’t start ! Jose called me saying he was on his way , he helped me & fully trusted his work from putting the car on the tow , to meeting me at the house , even went out of his way to push the car inside the parking spot ! Thank you jose !
Great customer service! William aka Will our technician was excellent! He was very professional, kind, and careful with the vehicle. Super thankful!!! Please give him the recognition he deserves it!
I've had excellent, above and beyond service from Angelo's for many years, as my AAA membership inlists their service. I've gotten tire, battery and tow service, that is always an extremely fast response by experienced, knowledgeable, personable technicians, for both of my cars.
Mauricio helped me the day after Thanksgiving. Got called by AAA to pick me up and was there within 30 minutes. Very friendly. Took really good care of my car. I highly recommend them!
I want to thank these guys so much for getting to me in a timely fashion and asking all the right questions to make sure they can service me right. Thank you guys so much you are really really appreciated.
Also Antonio was really forward thinking with how he quickly got my car on the flat bed and me safely into the truck. I was stranded on the highway and I had no idea how we were going to get all this done.
I called AAA tonight because my battery died after leaving my headlights on. Steven C came out two hours earlier than expected and was incredibly generous and kind. He even took the time to clean the buildup on my battery. He also noticed that the filter closure was off and walked me through what had happened, then just fixed it 🙌 I had been talking about needing help earlier today but wasn’t able to get it—so it was such a blessing! So chill, so hospitable, and really went above and beyond. Truly appreciate you Steven.
Locked out of my car and the estimate through AAA was about an hour 15 and they came within 30! They were so nice and were able to open the vehicle up no problem. Would totally recommend.
Jesús did an awesome job replacing my car battery. Very professional and polite and even offered to look for my battery's warranty. Made my day better!
Had a battery go out on me, contacted AAA and Eduardo at Angelo’s Towing took care of me. Eduardo was professional, kind, on-time, solved the problem and taught me about the solution. I am grateful and I would recommend Angelo’s Towing.
Worst place ever they charge a hourly fee don’t follow PD police charge if the charge is 400 they will charge you extra 150$ and of course cash. They are vouchers looking for car they know they can tow.
Angelos Tow was the beat 5 stars Juan Garcia helped us out ..professional and a gentleman...he knew exactly what to do to get us on the road again in a very timely manner....Juan is the BEST at Angelo's Tow....
This is my FIRST and ONLY Good experience with Angelos all others have been terrible. I’m only writing this review to give a HUGE shout out tow my to truck driver Ross
Extremely Professional
Courteous, Helpful and Great Communication!
Absolutely one of the best and Angelo’s should definitely make sure he’s kept around !!
I used Angelo's Towing service through my AAA membership. I called due to engine issues with my car and needing a tow to a mechanic. The driver Mark Anthony, arrived before my quoted time, and was the most helpful tow driver I've ever had. He tried to help me everyway he could and was extremely kind. He provided excellent customer service going above and beyond, and even recommended a mechanic (ATG Auto Repair) for faster service, since the one I was going to wouldn't be able to help me for a week. I would 1000% recommend this company to anyone needing help with a tow, and you would be so lucky to have Mark Anthony as your driver. He really made an otherwise bad experience with car trouble a good one.
AAA contracted this company to assist me. Arturo was absolutely fantastic. Very efficient, helpful, and nice to talk to as well. Job was 1000 out of 10 :)
As a woman ive had some interesting tow truck experiences , i would trust my family and friends with arturo.
We had Angelo's Towing services and driver Steven C through Triple A and he was a true God-send. He was great at communicating by phone his ETA, and promptly go to where we got stranded. He took the time to compassionately listen to our frustrating experience with the car breaking down. He quickly tried to test the car to rule out battery problems before putting our car in the platform to tow us from Coronado to Oceanside. We really appreciated his friendly and kind demeanor. He his professionalism and patience during our moment of need really helped ease our anxiety. He towed our car and drove us carefully to Oceanside. We felt very fortunate to have been assigned such a great person that provided amazing service.
It makes me happy to know Triple A contracts with such a great company that hires such amazing tow truck drivers that provide such great customer service. Thank you Angelo's Towing and Triple A for this amazing experience. STEVEN C. really saved our day. 🙏
Ivan was fantastic! Car wouldn’t start. He responded quickly - diagnosed it and got it started in no time. It was amazing how quickly! And he has a great customer service attitude. I would definitely call Angelos again if needed.
I had an exceptional experience with Angelo's Towing Company in San Diego! Ernesto was my driver, and he was incredibly polite and professional. He responded quickly during my AAA request, providing me peace of mind right from the start.
Ernesto carefully transported my car from San Diego to Orange County without any hassle. His attention to detail and commitment to customer care truly stood out. It’s refreshing to see someone who goes above and beyond to ensure their customers are well taken care of.
I deeply appreciate the outstanding service I received and highly recommend Angela's Towing Company. A perfect 10 out of 10! Thank you, Ernesto!
Came back home from work and parked over a Park Stop and got stuck. I was already having a bad day but then Angelo’s towing came in and saved it!! My driver, Steven C, was able to think outside of the box to not damage my car and used some of my old college books to ramp my car with no damage at all! Hope the company gives this driver his kudos!
All employees were caught on camera attacking two men on the sidewalk. Throwing bricks, rocks, Aluminum cups, and various liquids on them. And destroying their property. All in broad daylight. These people seem very dangerous and unhinged
Website
