This rating is based on customer reviews, inventory size, pricing, and service quality
Keystone Automotive - San Diego in Rancho San Diego, CA draws mostly positive reviews for inventory variety and fair pricing—many say parts are in stock, easy to match, and orders arrive on time. Staff mentions (Ray, Alfredo) range from very helpful to brusque; several praise above-and-beyond help, while others report long counter waits, calls prioritized over walk-ins, and rude interactions. Some note price mismatches and finding cheaper options elsewhere. Yard organization isn’t clear from recent posts; parts are generally findable. Overall: 80/100 with strong value but inconsistent customer service.
Address:
7411 Goen Pl Suite C, San Diego, CA, United States
Don't listen to the bad reviews, Ray at the front is the most helpful dude I have ever dealt with. Customer Service is above and beyond, I have not one bad thing to say and anybody who says otherwise is just cranky and impatient. Best customer service ever.
Keystone has provided me with used, new and refuburshied parts for both automotive and Recreational Vehicle for many years After checking local dealers first then the salvage yards for a Ford Van passenger mirror assembly, i placed a call to Keystone saving $400 over the new OEM part cost The two forwarded a picture to confirm the used part matched and the order process was completed with another short phone call The part arrived from the Fresno area salvage yard to the local warehouse in North San Diego on time as promised Thank you again Keystone for value and great customer service
DONT EVER COME HERE OR YOURE GOING TO BE TREATED LIKE DIRT!! Absolute crappy service! I called to inquire about a part, the rude guy was very impatient on the phone and was rushing off, then told me the only way to place an order is in person. I drove for 30 minutes!! I walked in and no one acknowledged that I was at the counter ( I was the only customer there). TEN minutes later the guy at the counter who kept continuously taking phone calls right in front of me said he is too busy taking calls and cannot help me. I waited another 5 minutes and the guy kept taking new incoming calls without even wondering what I needed. I simply needed to order a part but the workers there are extremely rude, cocky, arrogant with a shruggish attitude - when asked the guy how long I had to wait to place an order he ignored me so I walked out.
Very poor customer service from desk ray took over 50 minutes just to speak with me that pissed me off and I told him I will leave he did not even speak just gave an okey sign.
Honestly no not at all had a quote online. Came in to pay and order the part ended up being a lot more. So called another lkq not only cheaper not to mention there shipping to my house and all the way across the us to me and the shipping was way cheaper
Website
