This rating is based on customer reviews, inventory size, pricing, and service quality
In Rancho San Diego, CA, American Towing draws mixed but mostly negative feedback: 44/100. Highlights include fast roadside rescues, smooth auction pickups, fair pickup/drop-off pricing, and a few courteous drivers. However, recurring issues dominate: rude or unresponsive staff/dispatch, cash-only or escalating fees, denied access to belongings, long waits or last‑minute refusals, and several reports of vehicle damage and unsafe driving. Little is said about yard organization or ease of finding parts, so certainty there is low. Bottom line: occasional wins, but consistency and customer service are concerns.
Address:
6753 Camino Maquiladora, San Diego, CA, United States
What clients say about American Towing in Rancho San Diego (CA)
My car gave out and needed to be towed to the dealership, and Edwin made the whole experience much easier than I expected. He picked up both me and my car and drove us for about 4 hours, all while being professional, friendly, and great to talk to.
He handled everything with care, kept me informed, and made me feel safe the entire trip. What could have been a stressful day turned into a smooth experience thanks to Edwin's excellent customer service.
Give this man a raise! He represents the company exceptionally well.
My driver Edwin was wonderful.. excellent knowledge and awesome customer service.....too notch driving......if you need a tow from this company please request Edwin..... customer service is outstanding...another service call with my jeep....my boy Edwin came through once again..... excellent service and knowledge of the customer needs.... request this driver...... awesome
Edwin provided absolutely outstanding service. He helped me tow my cars from San Diego to LA twice, and both experiences were smooth, professional, and stress-free. He went above and beyond to make sure everything was handled carefully and exactly the way I needed.
Edwin was reliable, communicative, punctual, and genuinely cared about customer satisfaction. It’s rare to find someone who takes this much pride in their work and treats your vehicles like they’re his own. I highly recommend him to anyone looking for a trustworthy and dependable tow truck service. Definitely a 5-star experience every time!
I had an excellent experience with this towing company, especially thanks to Edwin. From start to finish, he was professional, patient, and incredibly helpful during a stressful situation. He arrived promptly, handled my vehicle with care, and made sure I understood everything throughout the process.
Edwin’s positive attitude and customer service truly stood out. He went above and beyond to make the experience smooth and reassuring. It’s rare to come across someone who genuinely cares about helping people the way he does.
If you ever need a reliable towing service, I highly recommend this company — and if you can request Edwin, even better. Thank you again for the outstanding service!
This place is a total scam!!! They'll do anything do screw you out of being able to retrieve your vehicle, rack up the cost until you can no longer afford it and then auction off your vehicle. Don't do business with them under any circumstances!! I pray they lose sleep at night and stub their big toe for how they do people. They even put the wrong address on the slip they left behind for the owner that takes you to a spot 20 minutes away. Literally anything
Absolutely the worst towing experience I've ever had. The employees at American Towing were beyond rude from the moment I called. The dispatcher acted like I was bothering them just by asking for help
We had a vehicle break down high in the Otay Wilderness late in the evening. They answered the phone on the first call Friday night and had a tow truck at the base of the mountain within 20 minutes. They came up the mountain and loaded a 3/4 ton truck and brought it down to a mechanic of our choosing all before 2300 hours. Very impressed with Victor in how fast and proficient he was. Couldn’t have asked for better and faster service.
I never used this service but was tailgated by a driver who tried to force me out of a lane, then quickly excited to another freeway... whats the point? He wasn't even going my way. He then flipped me off twice because that's what a logical person does I guess when they're wrong. Never used the service and never plan to
Not only do they think there the government they are also really bad thief. And there excuse will always put we work with government. What does that supposed to make me belief that you guys ain’t corrupted. Pls.
I wish there was an option for negative stars. Picked up my sister's car from this place they are horrible. Her car was taken 3 weeks after she got the car off the lot bran new. When we got her car back it was clear they were using her car for there own personal use. From the huge dent on the back bumper to the kid mask in the back seat. O yeah did I for get to mention the miles on the car are dubbled and here is the kicker they switched her tires. Wow worst towplace ever. O and I have proof of it all.
This company takes cars from no reason and they scratch my wifes vehicle and the owner was so coward that didnt show up and at the end they didnt pay fpr the damage they go to parking lots like around 2 or 3 am and take cars I even tought my wife's car was stolen, I am pretty shure the good reviews are from the family who like to steel money from people
Scrum of the earth, my car was towed
They refused to allow me access my car for my family's items. Unheard of. Something is slimy about a COMPANY running around at 2 a.m. looking for tows
If I could give them less than 1 star I would. Customer service was awful, they were extremely rude to my friend when he asked questions, then after the 3 plus hours it took to get the car back they drive the car with only one lug in it (how there was only 1 lugnut in the wheel when they drove but when they towed it with 5 I have no idea). The wheel fell off and destroyed my front fender and tried to blame me. Disgusting company and the police will be notified.
Bought an auction car picked up at American towing. The staff was friendly. The pickup was easy breezy. They jump started the car and it even had some gas.
I was recently in a car accident and this horrible company towed my car. As if car accidents weren't stressful enough, I was repulsed by the Customer Service or lack thereof, service. They never answer the phone or return messages, they misplace vital paper work and try to place blame on customers, even though I have a fax confirmation for 2 pages going through "ok". I have never had a "manager " named Liz, treat me with such disrespect and rudeness. I am a Human Resources Manager and can tell you right now, that is not how you treat customers regardless of the situation. Not sure how they stay in business with such unqualified personnel in management. I hope I never ever have to deal with this terribly unprofessional company again. Absolutely disgusted .
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