Pacific Autow Center in
Rancho San Diego (CA)

I was visiting my aunt ,she is 91-years old.i parked my car where I always park when I visit her for the past five years. As I came out to get my high blood pressure meds I see a tow truck taking my car. I told the driver to put it down and I will pay him on the spot ,he kept wanting to drive of and nearly hit me .After I made him stop he got nasty and wanted to argue and fight .I finally had to pay 187.50 to get my car off the tow truck.(normal charge is under 100 Dollars. He was a rude and very much a jerk . P.s the apartments did not have an area for visitor parking ,and they even tried to tow my aunt's caregivers car.they steal your car And overcharge.

Last weekend, our Tesla got a flat tire and we were stuck out in Julian where the paved road ended. We were lucky to get help from an amazing tow truck driver! Super friendly, arrived quicker than expected (even though we were 60+ miles away), and he made a stressful situation way easier. Jon was professional, positive, and clearly knew what he was doing. He even offered some tips on Tesla roadside assistance for any future issues. Highly recommend if you ever need a tow—especially out in the middle of nowhere! Thank you so much!

I know people HATE tow companies, but today they helped me massively. I needed a car towed to the mechanic ASAP and they were available in 30 minutes. There was even confusion about the drop off location and they fixed everything. Big shout out to Adrian. He was very professional. Will be calling them again for my towing needs!!

I needed a jump start in La Jolla. I called several services with some wanting as much as $275 for the service. Pacific Autow came through for me at a fraction of that price. Andy, the dispatcher, was responsive to my calls and texts. He had a very compassionate, friendly demeanor that put my stressed mind at ease. When Wissam, the driver, arrived, he was very friendly, knowledgeable and a fun guy to chat with while my battery was charging. The first thing he did was state what he understood the quoted price to be and if I was in agreement. No shadiness which is what I’ve encountered before with other roadside services so that was unexpectedly refreshing. He wasn’t interested in simply passing enough current for the car to start immediately. Although I imagine that he would have obliged if I wanted to just start and go I appreciated him not rushing the process as that saved some wear and tear on my alternator. He knows how to deliver stress-free, quality roadside service. I tried to tip Wissam and he politely refused twice, saying that me being respectful towards him was enough of a tip. Andy followed up with me afterwards to make sure that all was good to go. These two guys deserve plenty of respect. I highly recommend them for your roadside needs!

Thank you for your kindness and quick service. Your staff has been very supportive and answers all of my questions directly and with truth. I am forever thankful for the recommendation for Philips tow service. It was a pleasure to get to meet you today also. I know my car will be taken in good care. You can tell that your staff enjoys their job and enjoys helping people. I will definitely be referring your company for anyone who may need a tow in the future. Thank you for helping me to remain calm while dealing with the stress of having a breakdown in my transportation at this time. Thank you for your services with a smile! May your business and staff continue to prosper!

The most affordable towing company in San Diego by comparison..I am from Georgia and needed a tow , the service was safe and quick.. and the driver conversations on the way to the car shop made me feel like I knew him for years , Thank You Pacific Autow Center.. I will call on you guys whenever I need a Tow

Tesla roadside assistance should not use this company. Period. Wrecked my tesla on their truck bed while they were driving because they didn’t secure it properly. Were difficult to deal with to pay for repairs. *Didn’t pay for full cost they agreed to.* Whole thing has been a complete nightmare from start to finish when they wrecked my car.

Was doing night work at a location and left my car for 20 minutes outside and came back and car was gone. Towed for a quick buck because they could. Ruined my Christmas and took 431 worth of money I was going to use for Christmas presents for my kids heartlessly because I had to drive to a location and work. I was just out doing work. I came and respectfully explained the situation, but only had their focus on the money.They have no human compassion to read a situation and no regard for the public. Stay away from these horrible people. Please spend your money on people who are actually worth working with. Also I've heard their drivers damage vehicles when they tow. Definitely seeking legal action .

The tow truck came quickly and we had the friendliest driver! Mark was awesome- super nice, friendly and funny. Made the drive less stressful, especially after being in a car accident. I would definitely recommend this tow truck company.

I highly recommend Pacific Autow service. When I called for a tow, I was informed the time to expect and the tow car and it’s driver picture via text. And subsequent updates as to the arrival which was within 5 minutes they had initially provided. The driver was polite and knowledgeable in towing my Tesla onto his truck which had to be maneuverer in a difficult place to be towed. All was done with exceptional skills. Thank you for your great service I highly recommend

This company towed my truck after a collision. Friendly receptionist if you make an effort to to be friendly. Customer service for towing to collision repair left a lot to be desired. Very Slow despite the tow driver being available and cleaning his car while I waited.

Dispatcher was freaking awesome! It's 2:45 in the morning, we've been stuck on the freeway for about 5 hours. AAA Kept yanking our chain on having someone come out. We just needed to go from Solana Beach to Miramar. His driver just finished his shift, but he picked up anyway, was completely honest with where they were at, (I can definitely respect that) so he referred me to another local competitor to get us squared away at least. Good man!

That was a great experience. Tim appeared from nowhere and saved my day like a knight on his Hino towing truck. Before I phoned couple places they weren’t able to help me. The price was reasonable and fair. And the guy on the call center of the company did excellent service. It was quick and clear job. Thank you a lot, guys

Literally a nightmare from start to finish. But this place runs a racket so it dosent really mater. Car was not in that bad of condition, then tow truck driver tows it through the car I hit damaging them both severely, then takes my car into another car that was not even involved. They quoted me 330 on the phone. Then I get there and they say its 450. I ask them to listen to the recording of the phone call which they do, but state that since I only provided the last 2 digits of my license plate, the lady gave me a quote for the wrong vehicle. Then they finally bring it out on a forklift and don't even help put it on to the truck. Which would have taken them 2 minutes, and took us 30 minutes. This review dosent matter, but I just think its funny that the employees here are literally evil and get off on other people's suffering. Just straight up trash human beings.

My car had a flat tire and was towed from my garage to MB of SD on Kearny Villa. The tow operator (Neil) called me several times to give his update and estimated arrival time. He pumped air to the tire so it can be driven on the flat bed. Secured the car safely and well. Very professional and courteous. Highly recommended.

Do Not Use! If I could give a 0… And if AAA tries to send them to you, pick someone else ASAP! We called at 2pm and we waited until 9pm to find out they weren’t going to come pick us up. 7 hours of calling and getting no answers or time of pick up. They were willing to do the “longer” drives over us.

Pacific Auto Tow was dispatched via AAA for a flat. They put the spare on so I could make it to Discount Tire. Discount claimed one of the lugs had been rethreaded and was forced to break the stud to remove the tire. I discussed with the mgr and informed him the lugs came on/off with no problem and explained I believed the issue was the torque wrench the tech used. Discount turned me away taking no responsibility. Called Pacific Tow. Justin jumped past all the BS, ordered then installed the parts at no cost to me. Absolutely professional conflict resolution for a situation his company may/may not have even been responsible for. Very pleased. Thanks again Justin.

Met this company through AAA and couldn’t be happier with their service. Philip Muniz is a great representative of the company. He helped me out with my flat tire quickly. High praises to him and your dispatch team.

Contacted AAA for assistance and Paola from Pacific Autow Center showed up in a short amount of time. He was very professional and friendly and charged my dead battery, checked my car’s alternator, and even checked my tires. He did not attempt to hard sell me a new battery and instead suggested that I have my regular mechanic check my battery. I appreciated his honesty and work ethics.

The tow truck driver Paolo helped me with a flat tire. He was professional, did his work and friendly. His service was beyond great, he took time to give me great information about tire care in general. Thank you Paolo!

No one likes getting their car towed but this was the best experience ever. My dad and I were about to leave the VA hospital when his car died. We called AAA and they gave us a 45 minute ETA. Pacific Autow called and said it’d be 30 minutes - Tony showed up earlier than that! My dad was already in a lot of pain (hence why we were at the hospital) and he was so thoughtful with transport and the route we took. Just the best service - thank you so much!

On December 13, 2019 about 1:30 am on my back from San Juan Capistrano to home town San Diego on the 805 freeway, there was a ladder on my line unable to prevent it, my front tire clipped the ladder cause it a flat tire and I be able to manage to pull to shoulder to call for help. My vehicle equipped with Onstar to help they ( OnStar) be able to contact roadside assistance. They got hold off Loyal Towing Service estimates about one hour to get tow truck to stop by. Thirty minutes passed by called dispatcher (Loyal Tow service) on it way. Another thirty minutes passed they didn’t show up. Called Onstar the get hold off another Tow service ( Roadway Towing) and they did the same as the first tow service. I have to use my insurance they be able to get Pacific Autow Center. After they get call, the tow truck driver Juan ( Romeo ) send me a text message on his way after 15 minutes he was there to change my tire. Thank You Pacific Autow Center and Romeo. I will recommend Pacific Autow Center to all my friends and family also where I work.

Today I was in a car accident in Downtown. Police officers called this tow company to transport my vehicle. I was assured by the driver, Aaron, approximately three times that the cost of this tow would be under $100, specifically $80-$85. Upon arrival at my property he informed us that he read the paper incorrectly and the actual price would be $178, plus any other mileage and taxes. This is nearly $100 OVER the cost he quoted me three times for. Due to their contract with SDPD, they refused to waive the price difference because all charges incur on the customer. When the price quoted to me by Aaron, three times, is a mistake, this is money that their company needs to cover, as this mistake was their’s. Not all of these charges should incur on me in this case. The only reason that I agreed to this tow was because it was under $100. The fact I had to cover this mistake on their part, makes me feel as though this was a scam. Their customer service is superbly unacceptable. Furthermore, upon arrival at my house, realizing and informing us of his mistake, Aaron contacted the supervisor. He was completely honest about his mistake, but the supervisor repeatedly told him to apologize to us but we have to pay the difference. At this point I became upset - and rightfully so! I had just been in an accident, I’m in shock, my car has been towed, I feel as though I am being scammed from him. I raised my voice and told him he needs to pay this difference. He says he doesn’t have the money, I say I don’t either. Aaron proceeds to laugh in my face, sarcastically say “Bye!” and run to his truck to take my car to the tow yard, where he knew full well I did not want it want it to go. The misogyny here is unbelievable. He makes a mistake, refuses to pay for it, and I’m not allowed to be upset? He can laugh at me and just take off because he doesn’t want to deal with an angry female? If he had taken my car to the yard, he knows VERY well it would have costed me even MORE money, as they charge a daily fee of $50. To his credit, he did release it to my dad, who ended up paying for it. The problem is that in his misogynistic mind, even though he made a mistake, he shouldn’t have to deal with an angry female “because that’s just policy,” so he would have just taken my car to the tow yard. He wanted to financially punish me for reacting to his mistake. THIS IS SO UNACCEPTABLE. No one, especially someone who is in shock from just having been in a car accident, should have to deal with this treatment. If they contact me with a resolve to these issues, I will update my review. Until then, I would like to give them 0/5 stars, but 1 is the least I can do. Update: They called and they are not going to refund the money because they assume insurance will refund it. He said “If I return that money to you and you get it back from insurance, you’ll be double dipping.” Double dipping? It’s money I shouldn’t have even been charged in the first place! No one should have to cover their employee’s mistake. Also, apparently you're not allowed to get angry and raise your voice at the drivers, even when they make a literal $100 mistake. WORST customer service EVER.

These guys are great. Very professional, and knowledgeable about how to properly tow vehicles. They normally do not do tow for the company that does the roadside assistance for my insurance but they still came through when two other tow truck companies just couldn’t do the job in a timely and professional manner. Definitely going to sign up for AAA so I can have this level of service always.

Great service. I got stuck with flat tire on Sunday around 3:00pm on the freeway 56 and 5 I called Pacific auto center asked for roadside assistance and they sent driver he showed up after 15 minutes and help me change the tire in 5 minutes. The service was great they showed up sooner then I been told and the price was very good too. I will recommend them to anyone

Really pleased! It's always a bit a roll of dice when you call AAA... you're at the mercy of dispatch. In my instance they dispatched Pacific Autow Ctr - they arrived fast, friendly, and checked my battery, and diagnosed that I had a dying starter. Alan was fantastic, friendly, and got me started back up! His advice/expertise was spot on.

I have had the worst experience of my life dealing with this so called company! My car was towed to AA Budget and the driver of pacific autow center let my car off of the ramp and smash into a parked truck. My car was dented and the tail light was busted. I know mistakes happen and was not upset at that point. The driver said he was sorry and that they would pay for the damages. I called the number given and spoke to numerous employees who kept saying, "I will give John the operations manager the message" I would then wait for a few days for a call back. NOTHING HAPPENED. I would call back again and asked to please talk to the manager, AGAIN, I was told by another person they would give the operations manager the message. No call back. This has been going on for months. I have cried, pleaded, and begged for someone to help me get my car fixed. I have, to this day still not had a call back from anyone. I have finally had enough. I have been forced to now purse taking this company to court. All over a few hundred dollars in repairs that could have been taken care of months ago. I really hope you consider going somewhere else because I would not wish this on even my worst enemy. The unprofessional ism and the total disregard for a customer care is just unbelievable.