This rating is based on customer reviews, inventory size, pricing, and service quality
Don's D.I. Auto and Truck Service in Las Vegas, NV draws largely positive reviews for professional, friendly staff (Paul/Eric), honest advice, fair pricing (Groupon deals), quick oil changes, a comfy lounge, and squeezing in travelers; they handle cars, RVs, and diesels. Follow-up fixes were prompt for some. However, a few severe complaints cite alleged cheap/non‑OEM parts, a mishandled RV alignment with limited reimbursement, brake noise after service, and slower‑than‑promised timing. Overall: 88/100. Little to no feedback on parts inventory or yard organization.
What clients say about Don's D.I. Auto and Truck Service in Las Vegas (NV)
They have great mechanics but the front end could communicate a little better I understand the parts are hard to come by for my year make and model but communication and not to be lied to is key basically it was a waste of time for both sides so even though they didn't charge me a dime for doing nothing I had to get a hotel room for 5 days just for them to do nothing go in to get the van and I don't even get any sort of apology or explanation or anything as if they don't give a crap
Good experience getting wheel alignment. I was given before and after alignment settings diagrams. My car doesn't drift after the alignment. They did require a reservation. When I arrived, I was told the work would take about 2 hours to complete, and it did. I discovered Don's DI Auto from reviews of another auto repair shop. I tried myself for the first time. And, I would go back for wheel alignment again.
Suppose I could rate Don’s D.I. Auto a zero I would. On Wednesday February 25, 2026, I arrived for my brake and rotor appointment at Don’s. I was supposed to replace my front brakes and rotors, since I had just had my rear rotors and brakes done by Don’s in late October or early November of 2025. Upon dropping my vehicle off everything was fine I just needed my brake work done. My tires were fine because I had them inspected two days ago. It took Don Auto two hours to get the parts to start on my truck. Once the job was completed a test drive was given by one of the workers. Once the worker came back with my truck he immediately started putting air in my tires where the work was done, which was my front tires. When he brought my truck to the front I heard some squeaking and asked him about it. He said no it's not squeaking and drove it backward and forwards once more. Once I paid 510.00 for the work to be completed. The keys were handed to me and I drove off. Two minutes after I left the shop I started hearing squeaking and I started losing air in my tire. I had to go to the nearest shop and was told that I was losing air pressure very badly. I called Don’s and I was told they did not work on my brakes where I had gotten the flat tire. I said you stated you did my front brakes and the man told me he was not responsible for my tire. I told him my tires were fine and I also mentioned the squeaking. He refused to acknowledge any responsibility. I am so pissed. I don't know if it's because I'm a lady that they felt they could do this. Also when I asked them about a receipt from my last visit because I had misplacedthe original the man stated I hadn't been there since 2023 of August, which was a lie. He could not find my receipt and I told him I could have it tracked by my bank. DON'T GO HERE FOR ANY REPAIR WORK. NEVER AGAIN. Then I was asked if my engine was the original engine for my vehicle. I sure hope I do not have to get a lawyer. This place is shady.
If it was possible to rate this place a FAT ZERO that's what it would be. They had my truck for 2 + years they FINALLY called and said it was ready to be picked up 2 days later they call and say it had been stolen. Ha! This place is a SCAM and sorry excuse of a business.
The best in town for oil changes. Nothing beats their price, efficiency, and honesty. We have been coming here for over 4 years now and will make the drive for the best service.
Extremely polite and welcoming especially since my visit was only for an oil change! They accept Groupon also. Waiting room is large and comfortable with a lot of cold water available.
Very professional, friendly great work on my vehicle, even the most comfortable furniture I’ve ever sat on in a waiting room. Didn’t try to upsell, would be back. Thank you
Went here a few times to fix by check engine light and they used low quality parts so the lights was still on after paying thousands of dollars and the other shop fixed my problem by replacing parts from this shop.
This shop also did my breaks and 2 months later I hear the break sounds again so my new shop tells me that my brakes has cheap parts again from this shop. Horrible people and workers.
Ps: I paid thousands of dollars and none of my problem was fixed so I went to a different shop and they fixed it.
My conclusion is that dons Di used low quality parts and that’s why my check engine light was not fix while they also used some bad breaks parts so the didn’t last long.
Ps: they took all my money without offering any refunds.
Ps: they use used parts to fix my breaks so it only lasted 2 months even though I paid for a brand new parts. This mechanic will steal your money. They have been reported and will have their time.
Don and he's Crew of seasoned Professionals did a Great job with my car , I really do appreciate the Attention and Care that they offered from car needs and RV's , from Now on this will be my first and only choice , thank you Don !!
Great tire alignment and rotation service with reasonable pricing. These guys are honest and provide excellent service. I will come back to Las Vegas and will do all my car services with them moving forward!
Although I had been a customer one time several years ago, Paul made me feel like I’d been going there for years. Very welcoming, comfy waiting room and my car’s oil change was done swiftly and at a great price (I used a Groupon). I’ll definitely be taking my car back to “my mechanic shop” For all future needs.
I was traveling through Las Vegas with my motorhome towing my jeep that i've been having problems with (cutting out and missing) and I wanted to get it fixed before I got to my final destination, not knowing where I'd have it fixed at that point. The RV park I stayed at was right next door to Don's D. I. auto and truck service.
I call them with hopes that maybe, possibly.I would have a chance to get it fixed while I was there for 3 or four days. Talking to paul the service writer, I told him the urgency that I needed. And he said to bring it by in the morning, and he would try and squeeze me in, he had a full schedule, but he would try. I dropped it off at 10 and at 4:30. It was fixed.
And at a price of half of what I was expecting. I would recommend Don's D.I. Auto and truck service over and over again.
Thank you Paul and team.
Paul (and the rest of the crew) are great! Very welcoming and kind, also offer a great deal on oil changes! They went above and beyond for me. I appreciate you guys!!
Mr. Paul is always nice & welcoming. He takes great care each time I come whatever it's just maintenance or important repairs. I really like to bring my car here.
Thank you Mr. Paul for your kindness.
Great service at a very reasonable price. Paul and Eric make sure you are happy with their work and provide Groupon vouchers for extra savings as well as introducing their business to new customers. Good job all around on my front brakes and AC service. Thanks, Fellas...Mike
Great price, Paul was very friendly, personable and informative. I waited for my car in their waiting area which was very comfortable while the work was done in a timely manner. Thanks guys
Brought my car in for an oil change on a Saturday afternoon. The oil change was done quickly and for a very reasonable price. When I got home, I noticed a decent sized oil leak which wasn't there before. I called and Paul had me in for an appointment the next morning right when they opened. They threw my car on the lift, found the problem, and had me out the door--with no charge--in 20 minutes. The whole team at Don's deserve 5 stars.
I went in for front brake replacement, Paul was very helpful, he did honor the Groupon price, however, he didn't mention that the Groupon brakes would still make noise, unfortunately the brakes sound just as bad as when I brought them in to be repaired. The office & bathroom very clean, waiting room was nice and clean also, tv to watch & water was available. The tech, L. Johnson, let me know about a gash in my tire, I appreciate that.
Was referred to this mechanic by a friend. I couldn’t be happier with the work they did on my Mercedes 2019 E300… I usually bring to Mercedes but decided to bring to Don D&I off the refferal… I was extremely impressed with the Customer service & great communication and pricing was very fair did both brakes and transmission service.
Never again will I go to Don's. They continuously dragged me on stating my car needed more work. Once they finish one task they said another needed to be done. Thousands of dollars for multiple issues only to leave with three more lights on my dash board that I didn't have when I went. I've never felt more duped in my life than dealing with these mechanics. They need to start booking cancellations
Don's auto has always put out respectable work and honesty they have over came many challenges with our old POS 2001 jeep. And unlike a lot of other shops Don's don't give up when things don't go quite right. I would highly recommend these professionals.
Working from out of town, I had some issues crop up with my diesel pick-up truck and some scheduled maintenance. Don's was only diesel place open on Saturday. Had a chat, they could squeeze me in on Tuesday, they had me out on Friday. Honestly, it took a little longer than I wanted but they got it done and found a gremlin issue and had it repaired. Cost seemed reasonable. Would have been 5 stars if I got out when they initially said I would, but the work was solid.
The service is great, I called asking for a quote and 5 min after I hang up I saw the message with it. Also, I needed my car to be ready by the next day( cause that what other shops told me it was gonna take to repair it) but these guys did it the same day. Im so impressed of how fast and good they work. Now my car is in perfect condition thanks to them, and the prices of the parts and the services are good compared to others. I highly recommend it.( I came in for a watter pump and a Tensioner replacement)
Eric and Paul are great! Always thoroughly explaining needed replacements and as quick as possible. No hassle on tow-ins easy to communicate with. Highly recommended for everything from oil changes to complete diagnostics.
Dons DI auto got my Ram truck fixed quickly and efficiently for a fair price. AC is colder than ever and it’s 115 right now in Vegas. I’m very impressed with the service. Got me in and out no problems.
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