Backendz Towing in
Virginia Beach (VA)

I received quick , wonderful customer service from Rodney at Backendz Towing

The owner of Backendz Towing was unprofessional & a nightmare to deal with. My new vehicle had a mechanical failure & went into limp mode. I called the manufacturer’s roadside & help was on the way. After a few hours (totally expected) Backendz Towing driver arrived & called me.I tried to say I’d be right there but he abruptly hung up. Didn’t matter I was thankful to have the vehicle picked up. I got outside & gave him the key. While reviving & jerking he drove it up on the flat bed. A hour later roadside called informing me the tow was in route to get my vehicle. I said it was already picked Up. After all the confusion roadside was looking trying to figure it out. I checked my vehicle location, looked the location up. No business was associated to it. The driver didn't pick up when I called & it was the middle of the night. The vehicle was brought into the dealership around 11am by another towing company. When it arrived there was frontend damage & multiple tools missing. After the roadside provider figured out who picked it up my vehicle & reached out to Backendz, I received an angry call from the owner. He said he was the driver, cussed me out, denied everything then abruptly hung My new vehicle had been damaged. I had to immediately buy new tools so I can continue to work. Thank goodness the roadside provider is handling the claim but that takes time.

Darion was fantastic!! He was extremely quick in arriving, very friendly and explained everything. He kept me informed and provided photos of the delivery to the dealership. We truly appreciate the wonderful service he provided. 100% recommend

Towing illegally off private property ! No signs outside of building stating towing enforcement

Backends Towing was great in communicating with me with my AAA towing service. They called, arrived for pickup, and was gone all within an hour. The last time I used AAA, they sent one of there towing trucks. It took them 3 hours from start to finish. I would recommend them even if you don’t have AAA.

This towing company continues to impress me. They picked up the phone right away, were courteous and helpful, and had a driver on the scene quickly. The driver was professional, friendly, and took great care of my vehicle during the tow. I’ve relied on them multiple times over the years, and every experience has been consistently positive. Their reliability and customer service set them apart, and I wouldn’t call anyone else when I need a tow.

Darion was an absolute delight. He towed my father’s car safely and promptly. He is a well-mannered , reliable man and super sweet. I would recommend him 1000x over.

Darion helped me at 0100 on a cold Sunday morning. he was quick to the scene, respectful and had positive energy you can tell he enjoys helping drivers in distress compared to tow truck drivers I’ve had in the past. Thanks Darion.

Excellent service provided. He was very knowledgeable in what he was doing and made me feel safe with him transporting my vehicle so far.

Remarkable services. Arrived in a timely manner, very knowledgeable in the field that they are providing services for, and they give you a loving family feel. Make you very comfortable and secure with your vehicle in their care

A Black owned business ! Backend Towing Service came through for me when I was stuck on an exit ramp in the pouring rain. They showed up in less than 20 minutes, faster than any tow company I’ve ever called! The driver was friendly, professional, and made sure I was safe the whole time. I really appreciate how quick and reliable they were. If you ever need a tow, this is definitely the company to call!

A tow truck driver drove onto my private property while attempting to tow a neighbor’s vehicle. In doing so, they ran over and damaged my landscape edging and tore deep ruts into my lawn. This was completely unprofessional and careless behavior.

Darion was super helpful! Prompt, communicative, efficient, and friendly. Will definitely use them again.

Man! These people came so fast , very affordable! I’m definitely referring them !

Received towing services through AAA. sent Backendz. Darion arrived. He was Super polite and a smile on his face. Able to hook up vehicle and get towed to shop. While took AAA 3 hrs for towing service, I appreciate Backendz for taking the service call, and providing excellent service. Thanks Darion for your professionalism and foe helping out this mom and her kid! You were delightful.

We were on a road trip and traveling back home on some back roads and our Tesla got a flat tire. Tow was quick, and efficient. We got to a tire place that didn’t have our tire and our tow driver sat with us till we found a place that had our tire in stock then drove us to the alternate tire place. We were lucky to have someone who was understanding and patient.

These guys are amazing they came in my darkest hour and came through with a price $100 lower than another towing company I called. Must recommend!

Left my young son stranded at the airport & stop answering his calls after he scraped up the money to pay them after being stranded for 4 hours. I’ll never recommend their business. Totally unprofessional to be in the “Service” field. I called to see what was going on & the guy told me personally he stop answering on purpose.

Set up service call through AAA. First truck driver wasn’t able to load my truck without the key. But he called in and 2nd driver was at my house within 30 minutes. And able to get my truck loaded and on its way to dealership. Prompt and courteous.

I called to get a price on a tow to another city since my car was down. Around 20 miles. The gentleman on the phone was very kind in giving me the pricing & asked for the type of car & other information that he needed. Although I used my plans tow company - I wanted to ensure I left a review for Backendz Towing Thank you for being kind and providing great customer service!

This company was dispatched to tow my vehicle tonight and they NEVER showed up, but said they did. I have my granddaughter in the vehicle with me for over 2 hours waiting. They are liars and very unprofessional. Highly unrecommended!!!

The driver I had was rude & kept telling me what I should have done instead of making sure I was the owner, AAA membership info, if he was picking up the right vehicle, is the vehicle drivable or not etc. to ensure a proper tow. They did take pictures before but not after. The girl was more customer services in talking but still didn't ask general questions. He was rough pulling the vehicle up & down, scuffle my muffler when letting it down off the tow truck. Then ask me was I ok of his service. I wasn't but didn't feel like arguing, just contacted AAA & Backendz Towing which is a personal owned business. That's aware of driver behavior. Maybe some training & talking too. Shorter runs within there area. Not a good first experience.

Joshua was knowledgeable about what he was doing. He was able to get our truck started after another towing company could not. Gave us a few suggestions on what to do and a place to take it for the company to look at. Thank you so much Joshua.

They were quick and efficient to loading my truck on to the trailer! I would recommend and be choosing their service again if needed.

The servicemen that came to service my car rendered outstanding service!! I called and requested a tow bc my car wouldn't start. I was told by a previous service provider (not Backendz), that I needed a tow bc he checked my battery and it was good and my gas level was good so I needed either a starter or alternator, and that I should have it towed to an auto repair shop. Hence, Backendz' arrival. Shawn and Antonio (I asked their names bc I was so blessed by their competency, professionalism and expertise--as well as their courteous manner) arrived on time according to the arrival time text. They readied the tow truck, but lifted my car's hood to check battery first, and noticed a loose battery cable. They tightened it and suggested I try see if it would start. And it did! These two gentlemen could have proceeded to hook up to the tow truck and be on their way, but they offered 5 star, excellent, above-and-beyond service by checking under hood. Thank you gentlemen!--Thank you Backendz! Your efficient, timely, excellent service saved me having my car towed and paying auto repair shop exorbitant diagnostic fee.

Driver knew what he was doing came out did the job got me to their shop had some work done by them. They were quick with the repair and took great care of my car reasonably priced and easy to work with great service from start to finish.

The tow owner, demonstrated uncooperative and defiant behavior. The owner insisted that he was the sole decision-maker and would come to the lot at his convenience. After multiple attempts to view the vehicle, the owner became increasingly disrespectful and rude. The tow owner provided an estimate that appeared to be arbitrarily determined, without specifying the mileage rate. The tow owner's behavior was highly disrespectful, and he seemed to create his own rules regarding fees and mileage charges. Given this experience, I would not recommend your towing service to anyone.