Southern Buick GMC Virginia Beach in
Virginia Beach (VA)

spouse and I stopped by last week end to test drive a Telluride. While TJ (sales) was very nice and helpful, two major concerns occurred: (1) process advertised online are totally misleading unless the you the very small print if you can understand them at all, (2) after receiving a sale price offer (decent) and a low ball trade in for our Lexus (30% below KBB) we mentioned the low offer and the sales manage answer: “thank you and have a good day”. Guess you did not wan to sell a car today. Texted them twice to get feedback and nothing! Not even a response. (Text copies available upon request) Went to Priority Hyundai and got a brand new 26 Pallisade where our experience was perfect. Shame on this Kia dealer!

Mr. Dylan, Matt, and Vincent were great to work with ! They made the transaction smooth and easy. I love my new van !

We worked with Ashlee and she did a great job from communication on the front end through the actual purchase and with Vinny during the final touches. We built and ordered our vehicle and it is exactly how we wanted it! Very happy and would recommend.

I had an excellent service appt. Tracy was fantastic. The only thing I would say needs to be addressed is when I need new windshield wiper blades I should not need to have them special ordered. Something so simple as that. Like I said when I bought the car this company Kia and Buick need to get like Nissan that’s by making it more convenient to have the vehicles serviced. At Nissan you can put in a service appt online they will send someone to pick your car up and bring the car back to you. I needed to involve three different people to get my car serviced because we all work and have jobs. Someone so I could drop off my car, someone to take me to work and someone to take me to pick up my car. Just a huge inconvenience. Everything else was spot on!

Fantastic experience from start to finish. The team really listened to what I needed, answered all my questions, and made the entire process smooth and stress-free. I felt genuinely taken care of and never pressured. Highly recommend this dealership if you’re looking for great service and people who truly have your best interests in mind. Logan, Matt and Frank made it really easy to say yes!!

D'Aundre & Bryan knocked it out of the park as usual. This is the 4th vehicle I've leased from Southern GMC but specifically these two. I showed up on a Saturday morning, test drove a few options, picked a truck and they got me to my price point. It was a busy Saturday so I did need to come back on Sunday to sign my paper work but they definitely take care of their people. These 2 are the best in the business, hands down. First time working with their finance director, Jerome and he was great! There’s a reason I keep coming back to Southern GMC and it’s the people who work there!

Team of Dylan, Guy, Chris the manager were all top notch and worked with us to complete our purchase of a beautiful truck! Frank in Finance capped off a perfect experience.

Misleading pricing — wasted trip The vehicle I came to see was originally listed online at $12,500, then later changed to $13,995 after sitting on the lot for a month. I was told after a few hours at the dealership that they would not sell the car for less than $16,000. This felt like misleading pricing used to get customers in the door, only for the price to jump by several thousand dollars once you’re there. I understand taxes and fees exist, but refusing to honor anything close to the advertised price is unacceptable. Very disappointing experience and a complete waste of time.

The entire process was simple and seamless. From finding the car online, to purchasing the car. Ashlee did great and was a pleasure to work with!

Amazing and seamless purchase. Both Salesman and Managers made the process honest and smooth with minimal back and forth making the buying process great. (Unheard of In todays Market) There was minimal manipulation of numbers which created a fair deal for both myself and the dealership.

Alex and Vinney were extremely wonderful and helpful in my experience with purchasing my used vehicle. Great pricing and awesome warranty included.

Ashlee is by far the best Sales Agent I've worked with. She's knowledgeable, easy going, and listens. I highly recommend her to anyone looking to buy a new vehicile

We had a pleasant experience here. Our sales person Alex was very accommodating anf pleasant to work with. The sales manager Chris and Frank in finance were both a pleasure to deal with also. My husband and I have bought many vehicles over the years and have had bad experiences before; however, we had a great experience here. We did not feel pushed, rushed or feel bad about anything during the process. They offered to search for exactly what we wanted. I would definitely recommend Southern Virginia Beach and ask for Alex!

Big shoutout to Dave in sales and Vince in finance for making the entire process of buying my X5 smooth and stress-free. From start to finish, everything was handled professionally and efficiently. Truly appreciate the transparency, communication, and great customer service. Highly recommend working with these guys—thanks again for a great experience!

Scheduling was effortless only when going through a real person. AI Pam needs to go or be replaced. Checking in was painless. The service was quick, and the video sent by the Technician was thorough. All team members in the service department were polite and professional.

I do not recommend leasing or purchasing from this dealership. Their customer service promises you the world in person, but once you leave, communication completely stops. Calls and emails go unanswered, and when you finally have to show up in person to get help, they act surprised. Furthermore, when an appointment has finally been made, I have shown up to them not expecting me. Also, when I leased my vehicle in September, they left a $500 credit off my lease. Instead of correcting the lease, they said they would mail me a $500 check or apply it toward my first payment. I asked for written confirmation that I was owed the $500, and they provided an email (shame on me for accepting that). I have since called, emailed, and texted with the dealership with them stating the check was being sent (I have receipts). It’s now December, and I still have not received anything. 10/10 do not recommend this dealership.

I stopped getting repairs after one of the advisors was transferred to the service department. However, I decided to try again and will admit, Antwan, one of the advisors, single-handedly changed my perception. At first encounter, he acknowledged my presence when I walked in. I mention this because two others did not which nearly caused me to walk out, but Antwan rectified things with his can-do, friendly and welcoming manner. Antwan was informative in terms of when my truck would be ready and even provided a courtesy text with updates! Service was impeccable from drop off to pickup hence the 5 star rating. I will be back.

Southern GMC in Virginia Beach is great at selling you a car but when you try to get it serviced one star. They don’t answer their phone in the service department, they don’t return phone Messages left on their messaging machine. They misinformed you about when your parts arrive to buy themselves more time. They do not contact you with updates on your vehicle. I have bought three cars from this dealership and I can tell you I will never buy another one, I will take my business elsewhere and it is 100% because of their service department. So if you expect Fast reliable, dependable service… This is not the dealership for you. This is not a one off. This has been the last three times my truck has been in for service. It started day one with a sticker that was put on my truck that is crooked and to this day is still crooked after Repeatedly asking for it to be corrected, it’s a sticker…. I should’ve known at this point. I’m 52 years old and this is easily the worst service department I have ever dealt with

Mrs. Ashlee and Mr. DJ were absolutely amazing. Very professional. They both took great care of my needs over a 2 day period in my car buying experience. I highly recommend this place.

Had my car towed to this dealership, 16 days ago where it has been sitting for service with no updates and has yet to be looked at. I have to call them to find out anything about it, never receive any updates from them. I've only spoken to Tracey who's been fantastic when I can get her, and someone from the 888 number who calls, and can never reach a service advisor and leaves a message. My car is there on an insurance claim because it experienced flood damage..when I called initially, I was told I needed to get it in right away to be looked at because salt water is extremely corrosive to a vehicle. Someone in service told me they could fit me in two days after the incident and I had it towed there that day for my appointment. It's just been sitting there ever since. I called for an update and was told they don't even have enough technicians to even pull my car in because they have three other vehicles there that experienced flood damages as well. I even called and asked my insurance company to call and try to get an update - no answer, left a voicemail. The car is brand new and under warranty and has to be serviced here, and I am at a loss. My rental car allowance is up with no other options. I text my service advisor begging for an update and was told, " hope to have it in service next week ." Again, as of today, they've had my water logged vehicle for SIXTEEN DAYS. Unacceptable how this is being handled. If the car is to be totaled out by insurance, I planned to buy another. But that's no longer an option for me as I refuse to buy another car here because of this experience. I cannot RISK having another service experience like this, with a warranty at this dealership. Should someone read this and wish to reach out to me, I welcome the interaction as I've asked to speak to someone ASAP regarding this matter.

Took my car for an oil change a month 72 hours later car making a screeching noise!! this was NOT HAPPENING before I took the vehicle in... I haven't had time to take to a shop, yet ironically I get a letter in the mail from southern today encouraging me to obtain a warranty for protection and repairs????????? I do not trust dealerships at all. Can't go back to the Southern I purchased from in Woodbridge these folks are in shady business practices PERIOD... since I get these free oil changes that I paid for its best to take it there, however the jig is up with these people using this as a way to get your car in so they can find something to fix... OVER IT!! this car was purchased as CRAP I have to take this thing almost every 3 months for service and I only had it for 11 months... southern auto group is TRASH!!!!!!!

Andrew is the worse car salesman I have ever encountered. He showed us a vehicle and when we asked for more information, he said he had to speak to a manager. After waiting - lengthy amount of time, we had to interrupt his meeting and told him he had an event to get to. He promised to give us a call. He took my contact information and never called. My husband and I both called the dealership multiple times, one time I even spoke to the manager explaining that I wanted to purchase the vehicle and my frustration that no one had called me. After four days of calling and being sent to voicemails (still never getting a return call), I finally reached someone (a different salesperson came to the phone- the manager was not available) and they told me the vehicle had been sold. I have never had a more difficult time giving a business my money for a vehicle. When I asked what inventory they had or what was coming in, they put me on hold for 28 minutes and then hung up on me. I was warned about this dealership from a friend who had just purchased a brand new Escalade from them and it had all kinds of problems from the start. The vehicle was in the shop for months, after returning it to them with continuous problems. The dealership finally told them that they were finished dealing with that family and left them with a lemon of a vehicle. Thankfully they went to Newport News and found someone to help them and put them. If you can avoid this place- do! For the amount the yacht he for these vehicles, this level of customer service is not only disappointing, but is unethical.

We just bought a car at GMC s GMC Sierra 2026 1500 ultimate Denali! Very happy and want to give a 5 star service customer service to the people that help us with the process special to Kacie Ashli, Vincent and Dj. If you want to have a nice experience go and talk to Vincent ( seller) he will help you a lot. Customer service with the 4 of them was wonderful! And we trade 2 of ours cars and they gave us a good number for them. Thank you!

The buying part of Southern is fine. The service department is the worst I've ever seen. I'd need a pretty long review to go over all of the issues I've had with them. Long story short, I wont be buying another vehicle from them. Which is a shame because they are the closest GMC dealer to me, which should tell you something if someone wont go back to their most convenient dealer.

Kacie and Andrew were awesome to work with! I normally dread buying a vehicle, but this experience was easy and painless. Thanks to Kacie, my financing was already complete before I even arrived. All I had to do was pick out my vehicle with Andrew, who made sure I got the exact deal I wanted. If you’re looking for your next vehicle, this is the place to go!

Dennis is wonderful as always. Kacie was very helpful throughout the transaction. The salesmans, Alex, was great on the day that I was purchasing the vehicle.. but once I drove off the lot and found a minor issue, I was avoided. After 2 additional trips to the dealership, the lovely blonde lady at the front and service, everything is good to go.

I had a great experience buying a car from Southern Buick, Va Beach. Austin Wood was my salesman and I liked his low key selling style. All of the staff there was friendly and made car buying go smoothly. My one suggestion would be . . . (and this is for all dealerships) . . . why oh why does it always take so long between the time one decides on a particular car - and the time you drive it off the lot?