Pep Boys Auto Service & Tires in
Virginia Beach (VA)

Best experience! Paco and his team took great care of my vehicle and ensured I got a great deal on all four tires. It was an emergency service and my mind was at ease. Great work and value!

I recently had two visits regarding my tires, and while the first visit wasn’t perfect, my overall needs were taken care of. On my first visit, my two rear tires were patched, but I had requested all four tires to be checked and that didn’t happen. I was trying to confirm what another tire company told me, and I trusted Pep Boys to give me accurate information. It turned out to be true—my front tires were worn to the point the wires were showing. The service advisor, Mr. P., did explain everything clearly and let me know I needed two front tires, but I didn’t have another 2–3 hours to wait that day. On my second visit, Mike took over, handled everything efficiently, and made sure my vehicle was properly serviced. His follow-through and customer service made the difference. Thank you, Mike, for running the plays and getting me safely back on the road.

The team took the time to clearly explain what was going on with my vehicle. When I had questions, both over the phone and in person, they were patient and made sure I understood the repairs and costs.

They were very responsive and informative, very welcoming and respectful. I took my car to the dealership at Toyota Hall Virginia Beach for a tune up- but the car started acting up. I've reached out to them and they just ghosted me. No replies, no calls like they said they were going to do. So a friend recommended pepboys and they were able to solve it in one day. Thank god because I have kids to take to school. All they have is me!

I had an 8am appointment on Dec. 13. After a call back to confirm the belt issue I came in for, I was never contacted and was supposed to pick it up the same day. On Dec 14, by 11:30 am I still haven't heard anything so I had to call. I finally got a call that my car was ready at 2:30 pm. If I hadn't told them explicitly on the phone that I needed my car to go to work, I dont think it would have even been ready this early. Very bad customer service. I'm going to report to corporate because its should not take over 24 hours to replace a belt that I told them in the beginning needed fixing.

Great auto and customer service on a Sunday. Much appreciated. An emergency for me was smoothed out but the staff there in Lynnehaven, Virginia Beach. Thanks!

A great place to get an oil change. Prices were reasonable and I was in and out without a very long wait. Gave my vehicle clean bill of health

There was only one service writer working and he was answering phones and checking people in. So my drop off took a bit longer than anticipated. I was hoping that having made an appointment for new tires, my check in would be a quick drop off my keys and go. But to be fair, it was Black Friday.

Not sure how you mess up basic tire replacement. Came in for a flat, told I had to wait a day for the right size to come in as none were in stock. Drop it off the next day, takes significantly longer than what I was told it would, only to come back to find the wrong tire on it, and not just a little off in size. It was blatantly apparent and I dont know how it got past the shop, but it took far too much convincing on the front desk to realize that it was clearly the wrong size, that it wasnt wrong for the car, and the order they submitted already reflected that. The they pull out the correct size I was told to wait a day for that apparently they already had in stock. Another customer comes in, explains her situation of having 4 flat tires needing replacement. When she asks about paper work, the guy gets very defensive with her saying he doesnt know what she wants and treats her like an idiot. After she leaves, he openly makes a mockery of her situation with the other employee as if she wasnt being descriptive of what she needed (she clearly was). As far as ordering my tire in the first place, it took a back and forth exchange with another employee that the tire he thought I had was wrong, despite us both physically going out there to look at the thing. As im typing this another customer just got into a fight with the front desk over them refusing to honor their warranty. Then when I get the bill, I ask if I was being charged for what I ordered, or the new tire (I wasnt shown the price of the new one). Desk says "the old one", then the transaction gets canceled "because the system is having trouble", as he is actually looking up the old tire price and then corrects the charge. Dude, if I knew it was only 6 bucks I wouldn't have cared, and it was nothing to lie about. But by principle, making me wait a day for a tire size to come in that you already have, showing me a price I agree to for a tire you put on order, then to put the entirely wrong tire on, having me waste 2 uber rides for a half hour job that took 6 hours, then to put on a different brand without showing me the price, why was it so important to try to squeeze that extra 6 dollars out of me?

I really needed my tire replaced same-day to make a long drive in the evening for work. The Military Hwy location didnt have my tire brand/size in stock but connected with their Lynnhaven Pkwy location, called them to make sure they knew I was coming, and told me to ask for Paco when I got there. Paco was fantastic!! Great customer service, friendly and helpful, even recommended a good lunch spot close by to visit while I waited. The job was done sooner than forecasted and at a very affordable, reasonable price. Would definitely recommend this store to anyone looking for quality, afforable work and great customer service.

Quality repairs at a reasonable price. Repairs were delayed slightly but they gave me a discount with asking. After the initial repairs were completed I had to leave my car because of a check engine light that came on but they resolved the issue with no hassle. Customer service was on par for most mechanic shops you would typically deal with could be better but could’ve been worse. Overall the experience turned out good considering the delays.

Called earlier in the day to see if they had a single tire because ours needed to be replaced due to dry rot. We were actively driving on a flattening tire so we asked to come in asap and she gave us an appointment for 12:30. We showed up a few minutes early as we were already driving around looking for a place to replace the tire and we had to wait a few minutes before being addressed which we didn’t mind. When we finally spoke to someone he said it would be a multiple hour wait as there were 3 cars infront of us, he attempted to blame us as the appointments aren’t supposed to be set the day of, that has nothing to do with us and we had no way of knowing that information. Because the tire was actively leaking we couldn’t drive anywhere else without risking the integrity of the entire wheel so we chose to just wait. We asked howd they contact us and they said they would give a call when it was ready. Nearly 4 hours goes by and we decided to call just to get an eta and they immediately came back saying they could take us… What exactly were we waiting for? When my boyfriend arrived there were two empty bays and barely anyone waiting so it made zero sense as to why they never called. When they attempted to look for his appointment it was gone so he had to wait even longer as they essentially treated him like a walk in. The guy continued to make sly comments and said he didn’t even have to fix the wheel if he didn’t want to and how he wasn’t going to get it done today… Who do you think you are? Arrived back at the shop around 3:30, car was finished around 5, didn’t get the keys back until nearly 6… Zero urgency or care for other peoples time.

I do not usually write reviews, but my experience here was that disappointing, I had to step in to see if they would even acknowledge it (if at all). I am also struggling to even give this place one star. I made a same-day appointment for an emergency tire repair, and when I got there, the person at the front desk, who was the manager and was already “overwhelmed” even if the place was not that busy, had a very unprofessional attitude, and I clearly could see that he did not want to help me one bit. I kindly and calmly explained to him in as much detail as I could that one of my tires had a nail in it letting out all the air out of that tire, but he told me the place was short-staffed and didn’t want to work on it. He also told me that if they did, it would be available tomorrow morning, which could not work for me considering I had to go to work, and I also had a long drive up north shortly after. I hope this place acknowledges the flaws that have been occurring, and attempts to try and fix them because looking at some of the other comments, this place has a bad history of unsatisfied customers, including me.

Honestly I would give them like a 0. I made an appointment a day before at 2:30. From previous experience, it should take about an hour or so and if I have an appointment ,my car should begin to be worked on around that time. Instead, they told me they might not even get to it until later and I had work so I had no option but to reschedule for the next day. Next day comes, we book for 10am and drop off the car at that time. Come back at 1pm still not done and don’t even get an estimate time. Come back at 3pm still not even in the bay. Finally around 4 they start working on it. Need to fix your customer service because one of them is rude, you guys are slow, not very communicative, and don’t update at all.also seem to be short staffed and need to fix that for as big as your franchise is. Horrible experience and will never come back.

I needed a battery changed and they took care of it. The fella behind the counter, Paco, was chill and straightforward. They were busy and were closing soon but were able to get me out in a reasonable time. I'm grateful for what they did. Especially considering it was the 4th of July. The price was good too. They barely charge for labor too. Great store and mechanics.

Had issues the last minute with my brakes dragging and catching. The Team at Pep Boys got me in first thing in the morning and had all the required work completed the same day early afternoon. They are awesome! Thanks!

Lynnhaven Pep Boys has always been able to fix my vehicle on short notice and im a traveling nurse so I'm on the road daily and the keep my car safe! Paco & Al at front counter are great to work with!

I would give them a zero if I could. I called for an appt for a break flush waited a few days for My appt which was fine and it was scheduled for 10am yesterday. I got there about 15 minutes early. While the man was entering my info into a very slow computer a call came in and the service man was swearing during the conversation with the person which was so unprofessional but, I stayed quiet just wanted to get my car serviced and leave. I was in the yucky waiting room for a bit over an hour I stood up and looked out and my car was in the parking spot so, I went up front thinking my vehicle was ready only to find out it was still there from when I arrived...ugh!! I was told as soon as a tech was available it would be moved to a bay..I was told just because I had a appt it didn’t make a difference which makes absolutely no sense. Waited for over an hour and wasted 90 minutes of my day for nothing. If you’re a first come first serve place say that and don’t take appts!! I just asked for my keys and left as the man wanted to argue with me. Went to Firestone this morning with an appt and the work was completed in less than 40 minutes and they were kind and professional!! If Pepp boys can’t get service right I wouldn’t trust them to touch my vehicle ever. Not sure if there is a service manager there but, they need to get their act together and clean that place up. I received a text message that the work on my vehicle was completed yesterday afternoon and I ignored it since it was not factual. Today, I received a message to leave a review with a link included so, leaving a truthful review I would not have left a review but, since they sent me a message and wanted one they got a truthful one. Mirella Masciarelli

Absolutely terrible. avoid at all costs. they didnt install my battery Asolutely terrible. avoid at all costs. they didnt install my battery correctly the first time, they broke my engine cover and battery cover, and they also damaged my gas tank, and performed unauthorized work on my car and charged me for it and refused to credit my card back for the unauthorized work. The people are tacky and rude and demeaning. They really shouldn't operate on anybody's cars. It's a shame how tacky and dishonest this company has become.. They have cost me 1000s in repairs and turned a simple oil change into a catastrophe. They must be hard up for money to be so dishonest and tacky. The staff are patheticly incompetent from the director and managers on down . They also broke my battery connecters and refused to admit it. I think the mechanic they had working on my car must've had some sort of issues. Also my gas door was difficult to also open. It also looks like they might be going out of business from the looks of nobody barely coming in. Thank God. Nobody that bad should be in business. If you decide to use them be sure to request a written estimate up front because they added a fuel clean to my bill without my knowledge, peformed it and I believe it may have caused a leak in my fuel tank that resulted in a huge bill that I've had to pay. I also checked my manual and Nissan doesn't recommend fuel cleans on my car for regular maintenance. But of course they wouldnt know that because they are incompetent. I also know I'd never ask for a fuel clean and I didn't even know what it was. After I discovered the leak they also told me they were nowhere near my gas tank which was a lie since a manager later on down the line admitted they pour fuel cleaner in the tank for fuel cleans. I never take my car to them for anything major accept for battery issues and small stuff that I can recall and I dont usually let them perform oil changes either I get them elsewhere but they upsold me on it. Biggest mistake ever!But I learned. Always take pictures also of the before and after of your car before they work on it, and also be sure if you smell odors coming from your car to immediately have someone look at all your places where leaks can come from before leaving their lot. They want to blame issues on wear and tear and I got a second opinion and they advised the damages were not from wear and tear. I also researched myself and fuel cleans can be dangerous on aging vehicles if the fuel system is an aging one because it can cause damage to aging parts and that you should know the risks before doing them and should really on be doing them if certain problems are occuring not just adding them to someone's vehicle for regular maintenance. My car was fine when I it went in and all I needed was a battery change.

They always seem to be short handed and since car repairs is a waiting game I'm disappointed in what they call a waiting area.No vending machines, no coffee, TV remote is filthy, TV cable connection cuts in and out, the area could use a good cleaning! They seem to know the repair end of their business and I don't and my work has been maintenance I have to assume that it's being done right.

i went to pep boys for brake service and a pre-trip inspection. they did fine with timing and fixing the brakes, but i guess they didn’t take my inspection too seriously. in the inspection THEY sent me, my battery was at perfect health. three days later and on a trip away from home, i started my car and my battery exploded. turns out there were crucial plugs missing from my battery. my starter and alternator were tested and there are no problems with them, so i’m wondering why in the world my battery had missing plugs and an explosion after NO problems and a “perfect” inspection on it. i already had to spend over 400$ at pep boys and because of their shoddy work, i had to spend another 300$ on a battery and labor.

Made an appointment for tire repair at the Virginia Beach Lynnhaven location. Showed up for appointment. Service manager said he took some walk-ins and can’t get to my repair today. Appointments apparently mean nothing and the manager could care less that we took steps to schedule a service visit. Told me he could maybe get to me the next day but no guarantees. I would not recommend using them especially if keeping an appointment has value to you.

Went to Pep Boys after a friend suggested they were good, and she was right. They were cleaning up after a dealership failed to do the job, but the fact they got a state inspection done as well, on a weekend, a day sooner than initially projected. I'm one very happy customer.

Stay away. Stay far away. I had taken my vehicles here for several years although others warned me about them, and I had never had an issue. I just got finished getting my vehicle back after it sat with them for 2 days to get a state inspection and they failed it because I had a suction cup cell phone mount in the windshield. No common sense and no sense of urgency about anything. **also when I was washing the jeep today (the following day) to get the grime off of the mats from the workers I noticed these two wonderful gifts they gave me… a new chip on the driver’s side door and a nice mess of peanuts on the back mat. Thanks, Pep Boys! You’re the gift that keeps on giving!

Used the Lynnhaven location for tire installation on 5/27/23. The service staff was pleasant. Took about two hours. Was not aware the store was closed forever and they only do service now. Opted to wait. Free wifi. Waiting room could use an upgrade. Store reminded me of a post-apocalyptic scene. The "see the future of Pep Boys" sign was humorous in light of the permanently closed store. Good price on tires. Make sure you call ahead to make sure they have what you need. Search for rebates and coupons to help offset the price. Financing is available through Synchrony with no interest if paid off in a certain time.

They didn’t have the item I was looking for but they were kind enough to look it up, show me comparable headlight cleaners and gave me an idea of the best sellers.

The service here is absolutely terrible they don’t acknowledge customers who walk in the door in the service area and the demeanor is extremely unprofessional Im only here because it’s Saturday and my normal mechanic is is closed on Saturday. The worst experience I have got to find somewhere else to get service on the weekends. When I finally was acknowledged i was told it would he a 3-4 hour wait to repair a tire with a nail in it. There is no real enthusiasm or genuine willingness to help. The reaction is more positive when they find out you are leaving or not going to have your vehicle serviced because perhaps they dont want to do it anyway…… why even be open???! SMH