Flower Hill Liberty Auto Center in
Gaithersburg (MD)

Cliff is amazing. Very friendly and personable. I made an appt for a MD state inspection yesterday. They got me in and out in 1.5 hours today. Highly recommend.

We scheduled an appointment for the car Alignment they say 3:30 pm and the cost 129! We thought yea is good everything they say we should try it, they never said if there’s something wrong they can’t do the Alignment and they will charge 70 they we’re supposed to inform there’s something wrong with the car rather we decide to fix it or not and the cost never take my car again they didn’t do anything and we need it to wait when we had 3:30 pm appointment they were so rude not professional I don’t recommend this place to take your car Hope this helps if you’re looking for a mechanic find another place is so upsetting

They were able to do everything I was asking to get ready for a big road trip in just 1 day! Outstanding service.

Troy was the best with customer service. If you need your MD State Inspection, look no further - they also have the best prices in the area. Will be going back next year.

Yesterday I parked my car and noticed a huge puddle of oil forming underneath. Just 2 weeks ago I had the oil changed at a chain tire shop (that will remain unnamed)…The car lost almost 2 quarts of oil in only 3 days, and I frantically needed whatever was wrong replaced. When I took it to Troy and his team at Liberty, I was in a really bad spot, and honestly at their mercy. Thankfully his tech quickly found the issue (a bad o-ring gasket in the oil filter housing) and was honest about what was wrong. They replaced the filter and gasket and only charged me for the time and filter. I can’t stress how refreshing it is to deal with an honest mechanic!!! For context, the chain tire shop quoted me $7,000 in “recommended” repairs and service, but couldn’t even properly change an oil filter. I’m certain that if I had gone back to them, I would be paying hundreds (or thousands) of dollars on services that I don’t need, and for an issue that they caused.

Terrible service they charged me for something the car didn’t have they said it was the coolant temperature sensor and they said that they changed it but they didn’t and then called again to tell me that it was actually the thermostat and they charged 300 bucks for it and the car had still the same problem then I took it to another mechanic and they told me that “flower hill liberty service center” did not changed the sensor THEY ARE THIEVES.

I want talk about my experience in this place last week on August 15 thrusday my car was failing in a power steering electronic sistem, I was along with my family I made it to this mechanic shop center Flower Hill Liberty Auto center next day I got a call from Mr Troy Parcells that run the diagnostic about my car found out that there's was a safety issue and, with all honestly I was told that they could fix it but, I had a warranty in my car for a period of time that my could be fix with no charge. That point about this that I did know anything about this warranty thanks to this good man I didn't have to pay anything at the dealership to get my fix car thansk to Mr Troy parcellers, My car was fixed and that made feel that people like this man deserve to have his business full of customers I highly a appreciate this guy his help from now and, on I will take my car or anything that happens to my car and recommen this shop with no doubt thank Mr Parcellers for your help and, honesty.

Hope you like broken pumps that you have to hold the whole time whole it slowly pumps gas. No windshield washing mops either.

When I told one of the owners of Flower Hill Liberty Autocare Gas station …Troy Parcelles that my car ? was egged by the neighborhood delinquents, he personally ran my car twice through the car wash and then he personally wiped down the remaining sticky egg ? with a cloth until it was sparkling clean. This station understands the meaning of service and honesty…you won’t be disappointed. They really care about cars and personal service. Sandy G

They are really professional,Well equipped, committed and Fully Automative Garage with latest technology. They have certified Technicians and serving Gaithersburg community last 4 Decades.

Watch out this man multiple times has charge my bank card twice and said the second amount will come in my account in a day !!!! THE MULTIPLE TIMES HE LIED I NEVER GOT MY MONEY BACK !!!! Fire this man immediately

This place is the worst place I have ever been, they r thiefs working in store. I went for inspection, and i didn't have the wheel lock key with me to take out the tires, so they wouldn't let me come back with the same payment. They told me they would charge me again if I left to get the key, and we argued then when they gave me the report, they put a problem that the car don't even have. Telling me there is an exaust leak without a check engine light, the most common problem to get engine light. Just to listen, I asked how much it cost to fix, and they told me $1130?? what a terrible ppl. They robbed me in a daylight.

Just bought a 2011 mustang and took my car here for a MD State inspection... the customer service was pleasant but the car service is mediocre. Once I left there my passenger rear caliper (which they took apart) made a ridiculous knocking noise that I never heard!! Only once I left that noise came. One thing led to another and I ended up changing my calipers, rotors, etc myself. Come to find out my rear brake was not in the best condition at all! And they don't even bring it to your attention. They just slap it back together and send you away. I can say they gave me a quote for a very expensive repair.... although I can appreciate them for that, I would rather them pay attention to some of the stuff that matter alot as well; LIKE MY BRAKES!!! Very disappointed. Won't be going back.... word of advice, if you can... try to learn how to do it yourself.... these guys in particular don't really care... they just want the $$$$$$$$$$$$$$$$.

I had issues with the gas station part of this. I prepaid the pump $20 and all seemed normal until after I get $75 notification from them. I go to speak about it and immediately felt like they don’t care what anyone has to say. The “manager” repeated to me the bank does that. I tried to explain I know it usually takes like .01 or $1 then runs your card. But I prepaid this $20…why all of a sudden I’m I getting a $75 approved transaction? But the manager kept repeating the same thing and kept being so tone deaf to it all. Even said to me “we get your kind of people all the time” like excuse me? I got it all on video too. I recorded it as soon as he spoke to me and tried to explain cause I felt his attitude and his I don’t care about this mentality. I believe just a clear explanation and trying to understand the customers confusion is fine. But this man obviously doesn’t care about customer service at all. If anyone has any issue just talk to a wall you’ll get more of a response and you won’t be told a comment like “your kind”. I don’t wanna say he’s a racist or has something against women but you don’t just say “kind of people” to a customer. I have a witness and a video for a reason. I felt his tension and demeanor.

Too expensive oil change was supposed to be 47$ with filter included and they didn't charge me $16 for the filter and I don't know how the oil change came out $87 I think it's the first time and last time I go there I'd rather go over the mileage a bit huh go somewhere else than go there DON'T GO THERE!!!

Over the weekend I had trouble starting my car. I told myself that next week I should get it looked at. I didn't get a chance because my battery died. I had to get my car jump started and took it to the nearby Liberty Auto Gas Station. I needed a new battery (it lasted 8 years!) and the alternator had a couple of bad diodes and needed replacement. The parts came in the next morning and I got the car back in the afternoon. The costs for parts and labor was about what I had expected for a job like this. I was very satisfied with the work done.

First time did an oil change there today and they were great! No bsing about other services which is good! Will be coming back again for sure!

The first time I came here, They didn't detect the leak coming from my coolant tank and said everything was fine. Prior to the service, I informed them that I would see coolant on the ground underneath my car when it was parked. I went to a dealership and they found a hole in my tank. The second time around, I came for a tire installation and the clerk upfront said to me in a nasty tone, "I need your keys." In my opinion, they have poor customer service.

Extremely terrible customer service. I got there and the man at the front desk was on the phone. He just ignored me as I was standing there waiting for him to address me. After some time he finally looked at me annoyed and said “what do you need?”. I asked if I can get an oil change. He then told me yes but it’s going to take a few minutes before he can assist me. I said ok. And waited another good while before he gave me a form to fill while still on the phone. After some time he just looked at me annoyed and said in an angry tone “I need your keys”. Very rude and unprofessional.

Had the MD state inspection done there and was in and out rather quickly. Great service

Never ever take your car to this place for MD inspection they lie and try to make money ,I just waste $80 for inspection over there same car passed at the other location

They are great people. I go for inspection there and found them helping. I go 2 time to get inspection form and not found any bad thing which some people write in reviews.

Terrible. Car was inspected and they were very unhelpful. My car did not pass inspection because my inside bumper was "rusted". They offered to order a new one online and would have had to pay almost 700 dollars for. they also said I needed to replace my front tires. I payed 80 dollars for this inspection. Not only was this expensive but they were extremely unhelpful and treated me with disrespect. The tall man specifically who also rolled his eyes at me when I explained that I did not have a lot of time to get this done. I was being nothing but nice and got terrible service. Never EVER going back and would not recommend coming here for inspection. Work on customer service if prices are going to be high :)

They only has to check my 2016 corolla for md inspection I take my car to the dealer 2 weeks before they check everything now this person working here tell me I have to renplace 2 light on my car can you believe 2016 corrola I never take another car again to this places...

The only place where you car would be inspected (state inspection) fairly! Thank you guys! Keep it right!

Over priced beyond reason. They're oil change is just wayyyyy too expensive. They have a sign saying a MD inspection is 79.99 but they charged me over 90 dollars. Absolutely pricey.

This shop is awful. Somehow, while doing engine work, they reversed the windshield wipers and provided no explanation. On two vehicles they somehow loosened the distributor cap, and my vehicle stopped in the middle of 270 and I had to have it towed. Since they recently changed management, my oil changed have been sloppy. I can smell the oil burning afterwards. When I mentioned this on the last oil change, they had the nerve to tell me this is normal. I know this is NOT normal. I had my engine mount repaired about 8 months ago as it had a crack - according to them for inspections. The same front engine mount is now completely broken off, so I doubt they fixed it. This is past the alleged 6 month warranty. They are awful.