Thank you, Alan for being so helpful and accommodating. Most auto parts stores in the area were no help, but Alan was very helpful and even looked out for me. We need more people like him in the automotive industry. Especially when it comes to retail.
Very bad experience for me , the guy very rude and using bad language …screaming too ;Twogether with another employee an older lady. Both Spanish. Why the bad language ?? . Today 6/4/25. 12:30 pm
Bad costumer service this guy Rolando if he doesn't like he's job he need to do something else, he was cursin people just because phone was ringing and people waiting in line
Store#: 3517 CarQuest is an independent CarQuest which means they do not necessarily have to follow the rules of Advance Auto Parts (CarQuest is owned by Advance Auto Parts).
When I tried to do a price match here they refused stating that they have never price matched in the history of their store and then said that the price of the item at the competitor's is priced below their cost. Very strange experience. Just walk next door to AutoZone and get parts for cheaper.
If anyone has any issues price matching online or in-store, just reach out to Advance Auto Parts online via Messenger on their Facebook page. A customer service representative will be more than glad to assist price matching items on the website for shipping or in-store pick up. Just remember that when price matching, no additional discounts can be applied to the item such as Coupons or things like Veterans Discount (10% off).
Only been to this particular store once or twice when the main store on Quince Orchard doesn't have the parts. Going to just in-store pick up items next time instead of hassling with the rude customer service and waiting for 10mins for them to find parts in a rather disorganized store.
Just beware, this is not the typical advance auto parts company. Guys here are extremely rude and you better speak spanish otherwise you'll be made fun of.
When nobody else has it or can get it same-day .. Carquest Auto Parts will. If only i would have went straight here first vs spending 2 hours going place to place. Lol
Hi everyone this CarQuest in Gaithersburg there's sale very fake part to the people.I buy the alternator from this store and there's guaranteed on it.after 5 months the alternator broke down and this store manager said hi can not replace for and i have to buy another new one who cost $ 225.00 again never your car part in that store
Harry and Freddy are AWESOME!!!
I've never been more pleased in any establishment before, ever! These guys will take care of all of your auto needs. Coolest cats in the World!!!
Great store and customer service,
Very helpful folks! I needed windshield cleaner and picked up a roll of paper towels, the nice lady in the checkout counter told me I could save on the paper towel by picking up another roll that was half the price. This happened 5 minutes after store closing time. That speaks volumes about how they treat their customers.
7881 Beechcraft Ave, Gaithersburg, MDTruck repair shop
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