This rating is based on customer reviews, inventory size, pricing, and service quality
In Gainesville, GA, Excalibur Towing And Recovery earns a strong 98/100. Reviews are overwhelmingly positive, citing fast response and professional, caring service—careful vehicle handling, clear communication, and courteous follow‑ups. Pricing is often described as fair or affordable, and wait times are notably short. Customer service stands out, with many thanking Rick by name. There is a mention of parts selection, but little detail on yard organization or how easy parts are to find. Complaints are rare; one neutral comment hints at occasional inconsistency, yet overall sentiment remains highly favorable and dependable.
What clients say about Excalibur Towing And Recovery in Gainesville (GA)
A new and up and coming used car dealer. It was confusing at first because the owner doesn't have an official used car lot , but once we figured that out, the process was better. He's still learning the paperwork side of it, but overall he was friendly and helpful and honest
Thank you again, Rick! Quick to respond, professional, and handled everything very carefully! He explained the process clearly and made a stressful situation much easier... Highly recommend!
They came through when I really needed help. Fast arrival, friendly attitude, and excellent service. Excalibur Towing And Recovery is dependable and professional. I’m very thankful and would 100% recommend them.
Rick was amazing, fast, helpful and just a kind human. I was alone, my car on the side of a hill, it was cold and I was calling quickly to get help. Rick was finishing a job and would be about an hour. Given that, I kept calling. Then he called back to check on me, and to let me know he was finished did I still need help, which I did. He was already headed in my direction. 36 min later, he was there. He was so good, fast and knew what he was doing. He took my car to the auto repair, dropped keys and sent me pictures. Honestly, he saved the night. I never write posts, but he really deserves this. You will not be disappointed! Thanks again!!
I just wanted to take the time and thank Rick for helping me out today. I was having transmission issues and got myself stuck on a dead end road and couldn't turn around. I first called AAA and waited an hour just for them to call me back and say they couldn't find a driver to come out to me and I had to find my own. So I searched up the nearest tow place and Rick was at my location in 10 minutes. He really went out of his way for me. Anyone who needs a towing service should definitely Excalibur Towing call! Thanks again Rick!
Service was very fast, the technician was very good at his job, had a very nice tow truck, and I will call him from now on for anytime I need a tow....Very good service and I thank you...John G.
This guy is amazing. He come help me for emergency. He coming on time 5 minutes. He did a great great job. I recommended him too much. God bless your business man
Excellent service. Was quick to arrive (tows usually require a long wait. Not here). I have a lowered vehicle and he had things handy to accommodate that which I really appreciated. So if you need a low clearance tow then he has you covered. He also called me back to confirm the drop off of my vehicle. Good customer service.
Rick responded when my car became disabled. They were quick to respond and accurate on the estimated time of arrival. Very professional and made the towing process very easy. Rick is a great guy with great customer service. Thank you Excalibur helping in a time of need. I would highly recommend them again.
Very professional! My car was picked up in a timely manner. I was kept up to date with the movement of my vehicle. If I ever need another tow, I will be calling Excalibur Towing.
I was traveling through GA and ran into mechanical trouble. I looked around and found these guys. They had me on the way to the shop and I didn't have to wait long at all. Really great price! Very nice people. I hope I don't need them again but if I do I would call and recommend!
Got in a wreck right off the buford dam land bridge by lake Lanier, Rick happened to be there at the time and offered to help tow my vehicle out of the road, as well as take it to his towing lot 10 minutes from my house, He was extremely nice and helpful talking me out of hysteria and talking with my dad. We visited his lot the next day to retrieve items from the vehicle, and we were unable to open the trunk, Rick tried every method under the sun to open the trunk, as well as undoing the fastenings on the seat and floor covers so we could recover them, 10/10 would recommend, amazing service and hospitality.
Most excellent experience with Excalibur, I highly recommend them! When no one else would tow my vehicle, Excalibur didn't blink an eye and got the job done! Many thanks Excalibur Towing!!!!!! You rock!!!!
Great service, very professional and excellent price. Hopefully won't need another tow anytime soon, but if I do I know who I'm calling. Thanks again guys!
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