What clients say about Stone Springs Auto Center in Chantilly (VA)
I’ve been looking for an auto center that is close by and also trustworthy — and I found it with Stone Springs Auto Center!
I brought my mom’s car in last week for her annual VA inspection, and the inspector kindly brought me back to see the lower control arm bushing is starting to crack. It was fine enough to pass the inspection, but he said that it’s something we should consider replacing this year. I appreciated that he let me see the issue myself and didn’t pressure me to get it replaced right then because when mechanics do that, it feels like a sales tactic only. I thought — ok, I feel like I can trust this place to not try to take advantage of me, like the dealer usually does.
Because of the positive experience with my mom’s car, I scheduled an appt for my car to get the brake fluid flushed. In January, I had my oil changed at BMW Fairfax, and just like they always do, they tried to pressure me into adding on services with wildly inflated prices. It annoys me when the dealer’s service dept does this because they assume I don’t know any better and am incapable of looking up average prices myself to see they’re price gouging.
Thankfully, I brought my car into Stone Springs Auto this week. I arrived on time and they started the service on time while I waited in their lobby. I was pleasantly surprised when my car was finished in less than an hour. In addition to the friendly service by all the guys, THE PRICE WAS RIGHT! Thank you again and I will definitely be back for future service!
Took my Honda accord for service here. It needed approximately 4k in repairs which I agreed to have done. I dropped off my car on Thursday and didn’t hear anything until I called on Saturday. When I asked about the “Honda” the person, who refused to give me their name seemed annoyed. I eventually came into the shop to get my car and the individual was defensive. Telling me I didn’t know anything about the car business. When I asked why no one bothered to call me to update me, he said that he thought someone else had called. Service is fine, but the individual who refused to identify himself needs a few courses on customer relations management, or maybe not answer the phone. Since the individual refused to give me his name, I can only tell you that he is the bearded guy there.
Communication is terrible.
Told me my car was ready
Nobody had the common decency to CALL ME and let me know my company's truck had failed the emissions test
It failed because of a check engine light on my truck caused by a gas cap issue.
They could have simply called me, they have my number, instead I show up and now I have to bring it back.
That's a terrible way to treat customers.
When I brought it there they couldn't understand what I was saying.
There is no transparency in pricing.
I was told to "read the wall" as an explanation to all this.
I do not get a trustworthy feeling from the place.
I wish I had never dropped my truck off.
I must say ... these guys are fair and efficient. Great service was provided here. I also appreciate Mr. Dolf following up as well. They are truly great at what they do.... Seriously
Same day inspection as long as I was in line. I was 1st in line and waited 30 minutes until tech was able to inspect vehicle. Everywhere else told me leave your car. This place said wait in vehicle.
This place is trash, I was calling to get a inquiry about a problem my car was having. Befor I could even get a word out, the guy who answered the phone treated me like a 2 year old with special needs. Very passive aggressivey asking what issue was. He didnt hear me correctly on the phone and insulted me thinking I said something without alot of common sence. I had to correct him sayin he mishurd me and he got irritated from his own mistake (like WHAT!). End of the day I thought that the conversation was very unprofessional and reflected on the shops professionalism. I ended up hanging up from the passive verbal abuse and will never do buisness with this place. Its ridiculous to treat people like that after a first interaction.
Great experience at Stone spring auto care! Was able to get my car checked out and fixed same day without any hassle Front desk was nice and professional 100% recommend!
DO NOT RECOMMEND! The dozens of other reviews regarding rude, entitled, dismissive, and down right disrespectful are very accurate. Take your business elsewhere. Many other "friendly/respectful" automotive shops near by that WANT your business.
Stone Spring Auto Center is a tremendous neighborhood mechanic shop. I have taken my Hondas to them for years now, and am constantly impressed with their professionalism, kindness, and expert work. They take the time to be sure I understand any problems my cars may have, and they fix them with quality that rivals a twice-as-expensive visit to the dealer. Recently, my Civic had an electrical problem that was difficult to diagnose, and their mechanics worked extra time on the car searching for the problem without charging for their extra time. This is just one of many similar great experiences with them. I highly recommend you put your trust in them to fix your car.
I don’t understand how this place still hasn’t fixed their customer service. Every time you ask about pricing or basic information, they respond rudely or not at all. There are already so many reviews complaining about their attitude or professionalism, and yet they just keep saying “we’ll do better” without actually changing anything.
It’s clear they don’t really care about their customers. Just empty words and excuses. If you value respect and good service, go somewhere else.
Dolf and the team at Stone Springs are always fantastic! They always get things done quickly and make sure I am happy with their service. I recommend them to EVERYONE!
the people who work here I feel are very nice, honest, respectful and do a thorough job. Safety/emission inspections will take a lot of time. Just be prepared to come super early.
I came here because they are trustworthy they saved me hundreds of $$ by diagnosing that my high mileage Honda Accord did not need any of the repairs recommended by another auto shop. Would highly recommend
Excellent job by Dolf and staff. Highly recommended for your auto needs and reasonable price than the dealer. Thank you Dolf and Stone Springs Auto Center!
Stone Springs Auto replaced and did the safety inspection in a timely manner. Dolf and staff did an excellent job! Cheaper than dealer and highly recommended.
THE BEST! That's the best description I can give to Dolf and the entire crew at Stone Springs. Thank goodness we have them to always be honest and helpful for our aging vehicles. I won't go anywhere else to decide about repairs and fair pricing. Thank you so much, again!!!
They treat you like family here. I am a young woman and I used to feel intimidated by going to mechanics because of my lack of car knowledge lol. Dolf and Lonny walk you through everything and they go above and beyond to make sure you get a fair price and a great experience. I have gotten everything from oil changes to new tires to transmission repairs with them. They are amazing!
1 low beam light was out! 1 brake shoe was less than 2/32. Sent in a rejection to State! Will cost $645 to pass inspection, if this isn't a racket I don't know what is! Very disappointed! I would not recommend this place especially if you are new to the State of Virginia, especially Loudoun County! :(
Recently moved back to Northern Virginia after a long hiatus for work. Of course I had to receive my emissions inspection and safety. The service was outstanding and professional. No issues or complaints, I was in and out.
I’ve always loved going to Stone Springs Auto Center for their well priced and kind service. I never feel like I’m getting overcharged for their service and it’s always excellent!
My A/C was smelling bad when on, and they were able to looks at it and offer great help.
Editing for another visit: My car was starting to shake while I drive and after sending it to them, it was good as new! The point inspection was very clear about what needed work, and they were very helpful to let me know which repairs were urgent from not when I called to verify the repairs.
Unfortunately their car inspection lines take a long time, but the inspector is very kind.
One and done. I took my Kia in for an oil change and to fix a leak in the wiper fluid reservoir. Bottom line, they said the reservoir wasn't leaking (see picture) and they found an oil leak in which they added dye to the engine oil in order to detect the oil leak. I'm supposed to bring the car back to them to try and identify the oil leak. Why would I trust this place to fix an engine oil leak when they couldn't even fix a leaking wiper fluid reservoir?
Honest, efficient, and prompt service always. Great local auto repair shop. Would highly, highly recommend. They diagnose your car issues and recommend the best but never push repairs on you!
**1 star**
*AVOID at all costs.*
I went to Stone Springs Auto Center for an emissions test, and what should have been a simple visit turned into a terrible experience.
The staff had the worst attitude—rude, dismissive, and unprofessional. To make matters worse, It was clear that they didn't care about their customers, especially those from different backgrounds.
This is not just about bad service-THE Worst Inspection place.
Highly Recommend!
We brought in a car we were thinking about purchasing for a prepurchase inspection, and they did a fantastic job. The team provided a thorough, honest, and comprehensive evaluation that gave us a clear picture of what it would take to get the car to pass a safety inspection. Their insights helped us make an informed decision, and the $150 investment was absolutely worth it. Professional, knowledgeable, and efficient — we’ll definitely be back for future service!
Their insights helped us make an informed decision, and the $150 investment was absolutely worth it. Professional, knowledgeable, and efficient — we’ll definitely be back for future service!
I would use caution when using Stone Springs Auto Center. I started using them for oil changes and tire rotations on my truck and my car in the summer of 2023. When I first started using Stone Springs Auto Center, everything was fine and the work they were doing seemed great. I also appreciated the multi point inspections they did on my vehicles. I started working in the northern Virginia area about 2 years ago but used to do my own maintenance myself with the help of my cousin that is a mechanic (21 years of experience) on our farm where I grew up. Our family farm is about 2 hours away, so it was becoming a hassle to travel there every time I needed an oil change and tire rotation so that is why I started using Stone Springs Auto Center. The first few visits, everything was good on my multi point inspections. Below is a list of stuff they started telling me needed attention/replaced on my more recent inspections/visits.
2020 Tacoma
• Power steering pump leaking and recommended replacing. I declined that service at the time, took it to another mechanic for a second opinion and quote and had my mechanic cousin look at it and found out my power steering pump was fine.
• Recommended front and rear differential fluid service. I declined at the time, but noticed when I picked it up, it now “quivered” when accelerating. It was not quivering before I dropped it off and differential fluid was serviced 10k miles before they recommended it. That is how I knew it should not need service. This issue has since been resolved.
• They stated that my front brakes and rotors needed changed. Brake pads still had life left in them when I inspected them myself, so I did not change them.
2006 Avalon
• Power steering pump leaking and recommended replacing. I declined that service and got a second quote just like I did with my truck and found out my power steering pump was fine.
• Water pump leaking and recommended changing immediately because my engine could be damaged. I found this suspicious because I check my fluids regularly and my coolant was not low, nor did I have to fill it at my regular weekly inspections nor was there a spot where I park in my driveway. I had this checked out by another mechanic, it was fine.
• Left front CV axle boot busted and recommended changing immediately. I declined service and decided I would tackle this job on my own. When I lifted the car my mechanic cousin stated that the boot was not broken/busted, but was starting to dry rot so we went ahead and changed it since I had already bought the part. Stone Springs Auto Center made it sound urgent and like my car was not even going to make it home from the shop.
• (Most recent experience and deciding factor that I will not be back) Stone Springs Auto Center stated that my rear brakes were metal on metal (screenshot of their multipoint inspection attached) and that they needed immediate attention. I declined the service because I usually change my brakes and rotors myself. I bought new brakes and rotors because it had been a while since I remembered servicing them. Saturday, I started tackling the project when I was surprised that my metric socket would not remove 2 of the 5 lug nuts. After inspecting the lug nuts on all wheels, the outside of the lug nut was almost rubbed smooth on every wheel. I had to replace all lug nuts and then buy a special tool to remove the old, damaged lug nuts. The lug nuts were fine before my last oil change that Stone Springs Auto Center did. Once I got the rear wheels removed, I took my brake pads off to find out that they were not metal on metal like Stone Springs Auto advised but had plenty of pad left on them (attached is a picture of old pads I removed as well as one of the old pads beside a new pad).
If you choose to use this shop, I recommend getting a second opinion before proceeding with any service beyond an oil change.
I had an emergency with my vehicles battery and alternator. The vehicle was thoroughly checked and the required replacements were immediately performed within 2 hours. The mechanics were very honest and made only necessary changes. The cost of the repair although on the higher end is justified by their prompt and excellent work. I highly recommend them.
I've been using Stone Springs Auto Center for the past four years for inspections, brakes, and most recently, spark plugs. Dolf and his team are extremely professional and kind folks; pricing is fair; my car returns to me clean; and I have never had issues following service. Normally, I communicate directly with Dolf, which I appreciate the personal touch. Dolf has personally driven me home and picked me up when I needed to leave my car, and on one occasion when it took longer than expected to repair my brakes, Dolf loaned me their car for a few days! I am very satisfied with the service I receive from Stone Springs Auto Center and feel comfortable trusting them with my vehicles.
Needed new tires. Got quality service. Also had a leaking oil pan. Did great work. Had my car back quickly and everything works great. I love my new tires balanced and installed. Also identified a coolant leak and fix that for me. I have a 2011 Ford F150 am very satisfied with the work.
I always find them to be Friendly, Honest, & Transparent. They have a decent smallish waiting area with TV and comfortable chairs but no coffee or drinks available. Since i generally know what is wrong with my vehicles before i take them into service I can honestly say they don't try to sell things i don't need. Ask for Dolf (the proprietor) and he will do his level best to help or advise of your options under no pressure to you.
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