Willow Spring Towing and Recovery in
Chantilly (VA)

I was rear ended and Julio from Willow Towing was very kind and informative. The rest of the staff was helpful and even gave me a ride to pick up my car rental.

Recently I found myself stuck on a blind hill on a single lane road at night (great spot to break down, I know). My intake tubing had detached and without tools to retighten the clamp, I was completely immobile. Since the police were onsite, they called WST&R to help get me off the road. But instead of towing me, the man (I wish I caught his name) had tools with him and was able to get everything resealed. With his help, I was able to get the car back up and running without needing a tow. He could have easily just hooked the car up and towed it off but instead he went above and beyond to help me out of a rough situation. Thank you!!

My experience with this company was profoundly disappointing, marked by a consistent pattern of unscrupulous and negligent behavior.  From the moment I walked through their doors, their services felt not only unwelcoming but excessively hostile and confrontational.  When I sought assistance with my vehicle, I encountered staff members who created a toxic atmosphere, coupled with a striking arrogance that left me feeling belittled and disrespected. I strongly advise anyone against engaging with this business, as they displayed a complete lack of consideration for professional etiquette throughout my visit.  The absence of courtesy and respect was shocking, and it quickly became clear that customer service was far from their priority. Throughout my troubling interactions, I increasingly recognized their callous indifference towards the public.  Their conduct suggested a disturbing disregard for ethical standards, culminating in reprehensible and exploitative practices related to the services they provided.  This experience not only left me frustrated but also unveiled a troubling pattern of cruelty masquerading as customer service.  Overall, my dealings with them were riddled with unscrupulous and negligent behavior.  I found their approach excessively hostile and belligerent.  I cannot recommend their business to anyone, as they exemplified poor business decorum.  During my distressing experience with them, I witnessed their cruel treatment of customers and their involvement in exploitative practices tied to one of the services they offer.

Driver of truck 64 intentionally ran me off the road this morning as I zippered into a merging lane on hwy 28. I was forced onto the shoulder as the truck sped up to stay within a foot of the car in front of him. Folks with anger issues should not be driving your vehicles, and I hope you won’t wait until someone is injured or killed to do something about it. Happy to share the dashcam footage.

I cannot say enough good things about my experience with Willow Spring Towing and Recovery. After a very severe accident, John, was so very helpful and a voice of calmness in the chaos that was my situation. He allowed me to sit in the air conditioning of his truck as the police worked through the accident. He even offered to drop me off whenever needed, knowing that I was not from the area. I am forever grateful for the kindness and service I received.

The service and work I received from John was outstanding. Wish there were more people working like him. He took great care of my truck and really went above and beyond to make sure he provided maximum assistance in a time I really needed it. Thank you. Please keep it up and keep it a local family owned operation !!!. Keep the tradition and service to the community going . Appreciate you !! Sincerely, Bill Dunwoody

Keith was phenomenal! He provided excellent service and was professional, kind, understanding, and made a stressful situation so much easier. He went above and beyond to accommodate when I needed to change drop-off locations and even gave me a ride home. On top of that, he was great to talk to! I’m truly grateful for all his help and highly recommend Willow Spring for your next tow. They’re quick, efficient, and genuinely care. Thank you guys so much!

They were very helpful, professional, and considerate in a very tough situation! After impound they even took the car to the shop no charge.

Called in on Friday 10 am truck arrived in about one hour. I have a special kind towing, wheel lift with dolly towing they have that and price is reasonable. About 150 for a 2 miles tow. Many other company does not have wheel lift with dolly towing. They do take cash, check and credit cards even prepaid gift cards.

Calling a towing service is never in the best of circumstances. You experience shock, panic, anger, sadness or all of the above at once. Major shout out to Dennis who was calm, ensured my safety, personable and incredibly kind. It’s been decades since using a towing service and my experience was beyond expectation. Thank you, Dennis, for your kindness and professionalism. Willow Spring Towing, this is an employee worthy of a 10 star rating. Hang on to him!

If your vehicle got towed by police and you plan to petition to get your vehicle back, ASK towing company for your TOWING FORM, you need to have it to GIVE to the petition lady at the courthouse. Cannot petition without that form! Thank you Mr. John for your all your help and emailing me my towing form.

Scheduled a tow from my garage to my auto repair shop. Desk personnel were very organized and helpful. They gave me an estimate and upon pick-up, right to the penny. Driver (Padill) showed up promptly and was very professional, experienced, and friendly. More than satisfied with the Willow Spring Towing organization.

I got rear ended in an accident and yet I was forced by the officer to get my car towed here.. and the same day my car left their lot. Only 1 day just to pay $600.... Ridiculous I'm pretty this is an illegal scheme of some sort. I was very unlucky and also got a ticket and 3 points for following to closely.. based on the cops judgement but I swear this tow company the police are working together I had to pay to tow my car home because I know this location likes to rack up and charge daily incentives. Accident tow was $360.50 Storage per day is $82.40 Second tow $150 $600 was my total bill charge this included them towing the car to my home address which is only 6mins away....

These employees are so nice and helpful. I appreciate their kindness when trouble strikes anyone in the process of vehicle damage.

We got our vehicle towed because we parked in a no parking zone lol so it was totally our fault. The reason why I gave four stars is because of the ridiculous price. Had my vehicle for like 30 minutes it cost us $315. Trust me lesson learned. And they have a cat that wanders inside. He is like an employee lol. They should have a sign up because I'm allergic to cats! Employees are pretty cool too.

If I could rate negatively, I would. The police called this company to tow my car and the old man who towed it told me it would be no cost to tow it to their yard in Chantilly. What. A. Lie. I was charged 80 a night, and my car was there for 5 nights. So it should be $400 right? Wrong. They charged me and additional $580!!! I wish I could put numbers in all caps because that is a SCAM! Liars and scammers. That is the nicest way I could put it. If you ever crash in Fairfax County, tell the police you have your own towing company to call. They’re under some deal with the county and will always have the police call them unless the driver says otherwise.

If there is a chance to give 0 stars definitely I would rate as 0. These guys steal money from you. Always change the price. 09/30 8:00 PM: Police called this towing company for me. When they came to incident location told me $150. I went to this location with driver in the towing vehicle and the person in the reception told $350 and $80 for keeping car overnight. 10/01 at 1 PM: I went next day to pick up my car and they charged me $580. They were telling me that extra charge for pulling my car from the incident spot to truck. This doesn’t mean at all. And they were saying it’s the Fairfax county police law set the charges for towing this is not fair at all. Never ever call to this company.

Do not use this company! Towed due to an accident, no phone call or any communication that car did not get pickup up from the insurance company as authorized the day after the accident. Car sat with no communication. They put lein on the car. Can't explain to me how the lein gets removed even though the bill was paid in full by the insurance company. Called 3 times to get an answer on how they will remove the lein . First time they put me on hold for an hour.... second time said they couldn't help me and to "just disregard the certified letter for VA DMV"... final time hung up on me.

Curious if the employees are properly trained. Because this is HIGHLY illegal 2 separate occasions and I’m sure many more once I see them and get pictures Might want to train the drivers how to secure vehicles correctly. Also going to forward this to state police

SHOUT OUT TO KYLE HERRING!!!! WooHoo!!! This guy ROCKS! Can I just say that this company has a real GEM of a person and also the competence in handling their customers is unsurpassed as one doesn't find people these days that actually know what's going on half the time - Not only did he respond to emails on his day off he also gave great advice during a very hard time with my vehicle after a kid t-boned me. I was scared and confused and this Company and Man made me feel so at ease! Please consider Willow Springs for any and all of your towing and recovery needs. This place is the BOMB!

Yesterday when I was on my way to a shop from drill with my unit, my Alternator and battery died on the highway and it cut off on me and I had to put the hazards on and throw out high visibility equipment essentially stranded on the highway. A driver from this company, Mr.Roy, was on his way to a wreck and saw me, he quickly hooked up my car and moved me to an emergency pull off a mile away and gave me his company card to call for tow services. Evidently he came back since the wreck job got cancelled and picked up me and my car and took me to Centreville tire and auto. Great guy, super fun to talk to and informative seeing as we both drive and have towed big rigs just different sectors. Absolutely fantastic gentlemen.

The best service around the DMV!! Heather answered my call, she was very polite, responsive, and professional as she took critical information needed for the proper size tow truck. She went ahead and dispatched a wrecker as soon as she completed the call. Within an hour Eddie showed up to tow my truck. He was very professional, polite, and extremely educated in proper towing practices! I have used other tow companies in the past and I have seen some drivers get out and scratch their heads for 30 minutes! I am always charged a fair and competitive price when I use Willow Spring Towing. Keep up the great work!!!

Excellent service! Mark was the perfect for this job. fact is he was very cooperative. If you’re reading this before calling them don’t think just call them! Loyal and honest. Logan here from supreme transportation

My wife had a problem with her car, the police assisted her to pull the car over on the side of the road. The police were great assisting her to try and find someone to get and repair the car or He could call a towing company. So the Officer called and this company came my wife told the guy I would return in the morning to get the car and asked how much,.He told her $200. She texted me and I told her to go ahead and let him tow the car. We called when I return in the morning approximately 930am Wednesday Oct 24 and they told me $345. The problem is this is unethical. I feel the guy lied directly to my wife because she is a woman and took advantage of her. It isn't about the cost but the fact they lied. When I brought it to their attention the gentleman on the phone was hostile to almost threatening me. Just be honest we still would have had you take the car but the problem is we were lied to and if you lie about something as small as that what other things are you being unethical about.

On one of the worst days of my life, when I totaled my car, Willow Spring was there for me quickly and CHEAPLY. Tim was excellent and completely had my back while I was talking with the police department about the accident. I highly recommend calling this company before doing ANYTHING else if you are ever in a similar emergency.

One of the tow trucks hit a friend of mine on I-95 by merging into her lane, ruining her only vehicle. This happened Thursday, June 7th, and the company still hasn't done anything about it. She can't make an insurance claim until they do so, but they have been ignoring her and not returning her calls. They refuse to make a claim, even though the tow truck driver was at fault and received a ticket. DO NOT SUPPORT THIS PATHETIC BUSINESS! The dispatchers have been nothing but rude to my friend when all she's trying to do is get her vehicle fixed. Completely inappropriate and unprofessional!

Excellent service at a fair price. My truck broke down (lost the front right wheel) at 2 am. Willow Spring was there within the hour. What impressed me so much was the trouble that Tim went to to extract my truck from a difficult place, using a lot of ingenuity to get my pick-up sakely onto the bed of his truck. He was friendly, courteous and efficient. Its great to know that there are towing services that are prompt efficient, friendly and fair priced still out there!! Thanks guys!!