What clients say about NAPA Auto Parts - Chantilly in Chantilly (VA)
Service was good but there was a line of 3 people in front of me and it took roughly 20 minutes to get up there and realize the website inventory didn’t match what was in store. Bummer since I came from another store in Herndon that told me the Chantilly location had the stock I needed.
I had gone to buy a center brake bulb for my Hyundai Elantra. The person at the counter helped me and suggested that I could get the car repaired locally here. He was really helpful.
20240906 I ordered a hand drill online for pick up at the store vs Free Delivery because it was 20% off Labor Day weekend. First time visiting this store. The employee at the counter was helpful. I was surprised that the box that the drill came in was dusty. It would have been nice if the dust was wiped off... but then, it's an auto store, not a place I frequent. Need to lower my expectations. ?
I didn't get the guys name, but he saved me a huge amount of headache. The starter I needed replaced had no useful marking or numbers of any kind, and even though in the end we found that NAPA no longer stocks the starter I needed, he found a manufacturer and model number for me. That information got a replacement in my hands two days and $500+ cheaper than the dealer for that particular brand of heavy equipment. It's hard to beat 40+ years of experience.
Crystal at the NAPA auto parts store in 14154C Willard rd, Chantilly, VA was amazing! She went above and beyond to help me find the parts I needed, I called before going to the store and she had the parts ready for me at the counter when I got there. Not only that, but she also gave me a great deal. Her friendly, helpful, and welcoming attitude made my experience so much better. I'll definitely be coming back to the store when I need parts because of her. Thanks, Crystal!
Hello my name is Crystal I am one of the parts pros here at chantilly I thank you for the amazing reviews we all strive everyday to help our customers and to give the right parts we/ I love my customers and I will always be here for them thank you again for your wonderful reviews. I will be here when ever ya'll need me. GB
Crystal was excellent help with my part needs when it came to purchasing a battery and general maintenance questions. I recommend going to NAPA in Chantilly for excellent customer service.
Had a radiator leak on a friday afternoon. Stopped in here because its close to work and the folks here very helpful. Got me the right stuff to get my vehicle home safely. I'll be back in the future.
Don’t waste your time and skip this shop. Place is a dump and individuals working there don’t even look like employees. Ordered parts online with same day pick up. Arrived and told parts wouldn’t arrive until tomorrow. Unprofessional and seemed bothered a customer walked in. Duped by the slick NAPA website and “discount” coupons. Stick with Autozone or a reputable online store. This NAPA store is a no go.
Good selection and prices. I was in and out in a few minutes. I was looking for a replacement gas cap for my vehicle and they had one on hand. They knew what I needed and exactly where to find it.
Chuck @ the Chantilly location really knows his stuff. The shop always has everything we need and delivery is on point. Chuck and his team are great to work with. Highly recommend that location.
Awesome! Yea, it is a parts store, there are a bunch in this area, but these guys are tops. I have been turning wrenches for the better part of 25 years, so I have a level of expectation when dealing with a parts person (I had one ask if I wanted the inboard or outboard brake pads for a Civic ???) These guys are leagues above!
Wish I can give them a ZERO star. Last weekend, I went there to get a 5/8th fittings for a hose and guy there didn't even bother to check if they had any and said flat out they don't have it. NAPA don't have any PLASTIC HOSE FITTINGS?
So I went to NAPA near Main St Fairfax which I normally go to since it's more closer to my work, and guess what, THEY GOT TONS of all different size fittings and shapes and sale person even had a fitting diameter measure tool. Don't even go the Willard Road. Seems like just lazy people who don't want to help customers with little things.
Not sure what I needed made this visit fast. They knew exactly as I asked what my need was. I will definitely return. Great service and friendly staff.
Guys are actually knowledgeable about cars and will talk to you about your problems. Sometimes its a dollar or two more expensive but it's totally worth the expertise, service, and quality.
I specifically called ahead and asked if they sell Ford Certified auto parts and they said yes. When I got there, they tried to sell me some knock off air filter. By that time, all the other auto parts store were closed and I had to drop off my vehicle to be serviced. Since the air filter needed to be changed, the Ford dealership charged my $20 in parts and $40 in labor. If NAPA would have had the air filter like they said, I could have changed it out myself in about 30 seconds saving me $40. I will never go here again!
4425 Brookfield Corporate Dr STE 200, Chantilly, VACar battery store
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