What clients say about Epic Motor Company in Chantilly (VA)
This was almost to easy. My car broke down on Saturday so I was somewhat desperate but wasn’t going to settle. I looked for what I wanted online, researched extensively, made an appointment for test drive, took it straight from Epic Motors to the Lexus dealer 2 miles down the road. They did a pre-purchase inspection, it all checked out. There were a few small things like air filters that Epic took care of. Went back to Epic and sealed the deal. Paperwork took about 45 mins if that. Super easy. Super nice people. Great car so far on day 2! Thanks for making this process less of a headache than usual.
We had an outstanding experience at Epic Motor Company from start to finish. They went above and beyond normal customer service. We ended up getting not one but two cars from them in two weeks, as we had to replace two of our vehicles.
The staff was incredibly friendly, honest, professional, and never once made us feel pressured. They took the time to understand what we were looking for, answered all of our questions honestly, and made the entire process smooth and stress-free.
The selection of vehicles was impressive, and every car we looked at was clean and well-maintained. We truly appreciated how upfront they were about pricing and vehicle history.
If you're looking for a reliable vehicle and excellent customer service, we highly recommend this dealership. We couldn’t be happier with our purchase and will definitely be coming back in the future!
My wife and I just purchased a vehicle from Epic Motors and it was one of the best experiences I have ever had. Great customer service. They are polite, efficient, and friendly. And the car was delivered with absolutely no hassle. They do everything they can to put a smile on your face! I’m definitely planning to do business with them again.
Choosing Epic Motor Company was one of the best choices I made. They did everything I wanted with a car, helped me, and adjusted the monthly payment exactly for my budget. I really recommend them!
Aida was super comforting and the process went so smoothly. This was my first time purchasing a car on my own and she made it feel like a breeze. I would 100% recommend this dealership for your car wants! 10/10 (loveeee my new honda btw)
Amazing experience at Epic Motor Chantilly! I bought a Mercedes and everything was fast and easy, including financing. The car is excellent, and what really stood out is that only a few dealers truly stand behind the cars they sell — this is one of them. You can confidently buy a car from them with peace of mind. Highly recommended.
Friday and staff were very welcoming to me and my family. They were very transparent which helped us close a deal and have a few laughs. Would not hesitate to buy again from Epic Motor Company.
I recently purchased a BMW X5 from Epic, and I honestly couldn’t be happier with the entire experience. From the moment I walked in, the customer service was professional, respectful, and genuinely supportive.
I want to especially recognize Aida, the salesperson who assisted me throughout the process. I was upfront about my poor credit situation, and instead of making it uncomfortable or discouraging, she worked patiently and diligently to find options that actually worked for me. She took her time explaining everything clearly, answered all my questions, and made sure I understood each step of the process.
What stood out the most was how stress-free the experience was. There was no pressure, no judgment—just real effort to help me get into a vehicle I wanted. Aida went above and beyond to make sure the deal was fair and that I drove off confident and satisfied.
If you’re looking for a dealership that truly cares about their customers and is willing to work with you regardless of your credit situation, I highly recommend Epic motor car. Ask for Aida—you’ll be in great hands.
This is the third time we buy a car here. A great place with good professional workers. Thank you very much for your help in choosing a car. We are very grateful to you for everything. I recommend this place to everyone!
Aida was a pleasure to work with and kept me informed at all times with my first out-of-state vehicle purchase. My son absolutely loves his new car!! Thank You Aida!!
Great experience buying my car from Epic Motor Company. The staff was honest, helpful, and made the process easy. The car was exactly as described and in excellent condition. Highly recommend!
Starting from the manager to every member of the staff, everyone was incredibly kind, patient, and helpful throughout the process. They helped me find a car that perfectly suits my needs, and I’m truly enjoying my new vehicle.
Great experience overall! Everyone was friendly and straightforward, and the whole process was quick and easy. They really took the time to explain everything and made sure I felt comfortable with my purchase. Definitely recommend this place if you’re looking for a reliable car and honest service ??
Excellent Experience with the Team!
I had an outstanding experience at this dealership! From the moment I walked in, the staff was friendly, transparent, and professional.
The whole process, from test drive to final paperwork, was quick, fair, and enjoyable. I highly recommend this dealership to anyone looking for a reliable car and an exceptional customer service experience. ??
I had an amazing experience buying my car from Epic Motor Company. The team was honest, professional, and made the process smooth and stress-free. No pressure, just great service and a reliable car. Highly recommend!
Buying from Epic Motor Company has been the most pleasant car purchase experience I've ever had. From the quick response to my online inquiry, follow-up on set appointment and the warm, no-pressure welcome I received from Aida, Berto and the rest of the staff, to the actual purchase process, including allowing an out-of-state inspection (which it passed in flying colors), clear and honest communication, full disclosure, etc., this is how customer service should be - going above and beyond to please. So glad I chose here to make my purchase; you'd be too! A+++
This is a wonderful dealership. I was looking for a used car with lower mileage and found one at Epic Motors. I worked with Aida. She is wonderful. When I asked her for an ‘out the door’ quote on a car, she was prompt and professional.
Also, she is not aggressive or pushy. I was nervous about buying a vehicle that I saw online; however, Aida always was patient with my questions and always maintained a calm and professional demeanor. I would highly recommend this dealership and if you can work with Aida, you will be in good hands. She made buying a car that I found online, out of state a good experience.
although I did not ultimately end up buying a car from these guys, I have to sincerely compliment them for going above and beyond in the search process. They opened up early for me on a Sunday just so I could come take a look at the car, and were over the top willing to work with me on various details of the car. I’m looking for another used car now and will be happy to work with them.
Recently bought a car from here and it was a great experience! I would like to give a special thanks to Aida whom helped me through the process and made sure that my car was properly detailed before releasing it to me. I was also loaned a vehicle for the day while my car was being cleaned up, so I didn't have to miss work. I definitely highly recommend Epic MC if you're looking to purchase a quality used vehicle!
Had a great experience with Aida. She worked hard to make sure we were comfortable and cared for, even when there was an extended wait time. She was very personable yet professional to talk with. She didn’t fill us with fluff or try to hide details just to sell us a car. Epic gave us what I call 5-star mom and pop service. Treated us professionally but as people. Not just a sales opportunity.
I bought a car from Epic Motors and my experience was excellent! The performance and design of the car are of very high quality, exactly as I observed.
The sales process was very easy and clear. The integrity of the Epic Motors team and their approach to the customer were very valuable to me. Whenever I had a question or need, I received support quickly. Detailed information about the car was given and help was provided at every step.
I was also very pleased with the after-sales services offered by the brand. Cleaning, technical support and reserve services are very high quality and comfortable.
This is a very highly recommended spot to get any nice car!! Fast easy and great customer service! I appreciate all the loving support here! My sister and brother in law received their first cars here they were very excited and welcoming??
I had a great experience with Epic Motors, and I want to extend my gratitude to Mr. Freddy (Ferid) for his exceptional service. He made the entire process smooth and stress-free. Highly recommend! Low apr rates and Great Guality cars , its already my third car from this dealership with no hiden Fees like others . All cars runs smooth wutg no issues!
Guys at Epic are the most professional team I have worked with on Pleasant valley. They were able to approve me for a car no other dealership could. I was in and out within an hour. Highly recommend for anyone looking for a car! 10/10.
They were very professional and offered very fairly priced cars. The car we bought was in very good condition and had mechanically been taken care off. I appreciate them not pressuring us to buy warranties or financing. They offered the highest trade in value for my car in the area. They were very easy to deal with and honest would 10/10 recommend.
We had a great experience with Isaac and Epic Motors. We have bought a number of cars over the years from many of the local "big name" dealerships, and this was by far the best car buying experience we have ever had. Upfront pricing, not haggling necessary, no pressure to buy or purchase "add ons," friendly and courteous staff, promises kept and a fast and efficient buying process all around. Isaac was quick to answer my texts and went out of his way to make the arrangements to get the car ready for us before we went on vacation (even going above and beyond answering texts on his day off). We highly recommend Isaac and the fantastic team at Epic Motors. They will be our first stop in the future when we are shopping for our next vehicle.
My guys Isaac & Freddy were upfront and honest with me from point A to Z. I simply asked them not to haggle and they didn't. They had the exact model and specs of a car that I wanted and the car is solid!
I found little things and expected them to talk past them, but they didn't. They fixed them, they were honest about what the car had and didn't have. They gave me great referrals for the extras that I wanted. You can not ask more than this from a used car dealer.
I feel that my transaction was seamless and they communicated with me very well. They had a lot of customers around, but you gotta be patient and they still gave me the attention that the car buying process deserved.
Title: Exceptional Customer Service at EPIC Motor Company: A Trustworthy Experience with Quality Cars
Introduction:
On December 31, 2023, at approximately 2:30 pm, I embarked on the journey of purchasing a Mercedes from EPIC Motor Company. Little did I know that this experience would redefine my perception of car dealerships. As a seasoned world record holder in sales, I approached this transaction with caution, having encountered deceit and hidden issues in previous dealings with other dealerships.
Prompt and Professional Responses:
My initial contact with EPIC Motor Company set the tone for the entire experience. The call, made on the last day of 2023, was answered promptly by Mr. IKE. His articulate and comprehensive explanation of the Mercedes model in question immediately caught my attention. Mr. IKE's commitment to customer satisfaction was evident, and he invited me to visit the dealership on January 2nd, promptly texting me the address.
Transparent and Honest Interaction:
Upon arrival at EPIC Motor Company, I was introduced to Mr. ISAAC, who continued the exemplary service initiated by Mr. IKE. From the outset, Mr. ISAAC treated me with respect and honesty. The Mercedes was presented meticulously, and Mr. ISAAC patiently explained every detail from A to Z, leaving no room for ambiguity. Given my past experiences, this transparency was a refreshing change.
Attentive Test Drive and Issue Resolution:
During the test drive, I identified a minor issue with the steering wheel. What followed was a testament to EPIC Motor Company's commitment to customer satisfaction. The problem was promptly addressed, and the car was brought back to optimal working condition. This dedication to resolving issues, no matter how small, showcased their dedication to delivering a flawless product.
Timely Delivery and Exemplary Customer Care:
True to their word, EPIC Motor Company delivered the Mercedes to my home on the promised date of January 4th. The entire transaction, from the initial call to the final delivery, showcased a level of customer service and care that exceeded all expectations. The professionalism and transparency displayed by the team at EPIC Motor Company are commendable and set them apart as a trustworthy motor company.
Conclusion:
In an industry where trustworthiness and quality can be elusive, EPIC Motor Company stands out as a beacon of excellence. My experience with this dealership was nothing short of exceptional, and I can confidently state that EPIC Motor Company is a name synonymous with reliability, transparency, and customer-centric values. For those seeking a trustworthy motor company with a commitment to quality, EPIC Motor Company is undoubtedly a top choice.
It is my first experience purchasing a car in US, one girl from Ukraine recommended me this company. And I am really happy that I bought my car exactly at this place. Professional service, very friendly atmosphere and I still get some consultations from this guys! Thanks a lot. Enjoying my ride every day
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