Casey's Automotive in
Chantilly (VA)

GREAT AUTO REPAIR SHOP!! I highly recommend Casy's Automotive for everything from customer service to auto care. I am a young 88yr old woman who appreciates the respect and honesty of this shop. Support this business!!

I was referred by a family member to Casey's once my dealership warranty was done. I was pleased with the fair pricing and speedy service. While sitting in the (clean, warm & nicely appointed) waiting area I overheard other clients talking to one another about their experiences at Casey's and it became clear that this shop has a ton of loyal customers and personal referrals are common here which speaks volumes of the way Casey's treats it's clientele. I'm happy to say that I am a new loyal Casey's customer. Thanks!

A BIG THANK YOU to Casey's Automotive, they prevented me from being fleeced . The story: I had a state inspection at CAC Fairfax and it came back failed. The repair total was $3600. I contacted Casey's Automotive to get another cost estimate and spoke with Casey. Following his intuition, he suggested that I bring the car in for a free, second examination. Sure enough, the car passed inspection. Casey went through the other shop's estimate and explained for each item in detail why the repair wasn't required. I appreciate his efforts, honesty and integrity. I will be a customer from now.

This place is a joke. I brought my vehicle in for a diagnostic, and instead of identifying the actual problem, they sent me a quote listing a bunch of parts and services with no explanation. No breakdown of what was wrong, no discussion of root cause—just a text message with a bill. If you’re paying for a diagnostic, you should at least be told what the issue is and why repairs are being recommended. That never happened here. Poor communication and not worth the time or money.

This place is awesome. They’re super helpful very knowledgeable and were very accommodating to me as I had to bring my camper in to have new tires put on. They gave me a loaner car so that I could run a few errands while they had my rig and everything was complete completed in less than two hours! I will definitely be going back and getting my truck tires with them now as well. Highly recommend.

I ended up here after finding many recommendations online and I was very happy with the work there. I authorized extensive brake work and it turned out to need less than they thought, so they did less work than I'd authorized and the end price came in well under the estimate. 10/10 integrity, price, quality of work, & speed of service.

Beyond impressive and very happy with my experience. In fact, THE BEST experience I’ve had at any service shop in the DMV area. The level of customer service was outstanding, continuously keeping me updated on the process. They are not only friendly and responsive, but the work on my car was top notch!

This place used to provide much better service, but unfortunately that is no longer the case. I had an appointment for my car at 11:30 a.m. and was told it would take approximately two hours. When I called at 4:00 p.m. to check on the status, I was informed that they still did not know when the car would be ready due to a delay. No one contacted me in advance to notify me of this delay. I had scheduled this appointment and planned my day accordingly, so the lack of communication was very frustrating and showed little respect for customers’ time. Additionally, the front desk employee appeared unprepared and in need of further training in customer service. Because of this experience, I did not feel confident leaving my car in their care.

They have nearly 800 reviews, with a 4.9 average rating at the time of writing this review. Not like one more 5 star review will make a difference, but good businesses and good people need to be made known, so here goes. I have never worked with or met a more professional honest mechanic ever. Scheduling - easy. Drop off - quick. Communication - great. Thoroughness - excellent. Honesty - excellent. Pressure to sell things I don't need - zero. Prices - Reasonable. Check out - quick. Willingness to answer questions - excellent. I have always used the dealer. The dealer started to suck. So I started looking for independent third party repair shops. My only regret, sticking with the dealer for far too long. Do yourself a favor, skip the dealer, go here, save some money, and get much better service. Your car will thank you, as will your wallet.

Taking my Explorer in and speaking with Casey was great. He is very personable and was straight forward in explaining everything. It was nice to not have pressured sales and also to have everything explained with detailed pictures. I will be back along with my other vehicle. Thank you for showing us that great shops still exist.

Wonderful customer service. Very transparent with what is needed for your car so you know exactly which services are required and don’t get overcharged. Also, love that you were able to make appointment times so that you can plan ahead!

Casey's Auto demonstrated outstanding service and integrity from start to finish. I hired them to install retractable running boards on my truck. They expertly managed the process: ordering the boards, notifying me immediately upon arrival, and scheduling the installation just a day later.When installation ran long, they called well ahead of closing time, apologized, and immediately offered a loaner car—a clear sign of their commitment. The next day, they called to confirm whether I wanted to keep the old running boards, placing them carefully in the truck bed for me.The true test of their integrity came at pickup. They called to inform me that a small accident had occurred (the wind caught the door, causing a $.5$ in. scratch against a tool chest) and immediately assured me they would cover the full repair at my convenience. Frankly, I might not have noticed the small scratch until later, and they could have easily denied responsibility.Accidents happen; it's the response that counts. Casey's showed honor, owned their mistake, and proved they are a business built on trust. While warranty work currently takes me to the dealer, Casey's has earned all my non-warranty and future business.

Casey’s Automotive in Chantilly is first class. Professional. Honest. Service-oriented. I purchased 4 new tires and an alignment for my Toyota. Price was fair and service was exceptional. The Manager, Eric, is a man of his word - a look you in the eye and shake your hand kind of service manager, which is rare nowadays. First experience with Casey’s, and definitely not my last!

we were having some serious rear alignment issues with our toyota sienna wheelchair van. they guys at casey’s had to fabricate a solution to get both tires to sit properly on the road. now the van handles and drives better than it ever has, two thumbs up to casey and his guys!

The customer service here is best in class. They replaced the alternator and power steering pump and did a complete inspection of my car to give me a good idea of possible work to do in the future to keep the car in good shape for a long time. I appreciated the pictures of each inspected item that came with the inspection report. There was some confusion with the parts, but my Service Advisor, Casey, and the Vice President/General Manager, Brenden, made everything right in the end. I highly recommend this shop for anyone who wants excellent service.

This shop is a great place to have a vehicle inspected. I had some vehicle issues and was able to be seen in short notice. I am an out of state resident and this was a need due to traveling. The shop got me in quick and done a very thorough inspection, they listed out all the issues and separated everything out to its own price. Very professional service and highly professional. I strongly recommend. Thanks.

My boyfriend recommended Casey's Automotive after taking my Jeep to the dealership several times and them never fixing how my jeep drove, on top of that they never had a loaner vehicle available for me. I've only had my Jeep back for a few days but so far the drive is like night and day, completely different. Drives so much better, she has her pep again. I liked that they sent me the list of issues color coded red, yellow and green. Casey's was also able to lend me a loaner which is great. Work on it started a day late because I put my key in the wrong box but overall, great experience. I will be back but hopefully not soon!

I ended up at Casey’s because it was recommended by some uber riders I had given rides to. I have a 2022 Ford explorer and I had been using the dealership. My extended service plan was over and I had a not so good experience on the last visit to dealer. From talking to Casey on the phone and explaining what I needed to dropping the car off it was a pleasant experience. The mechanic did the inspection and sent me suggestions on what they recommended for 90000 mile service. I could either agree or decline the service all online. There was no pressure at all. They were not sure they could have done by the end of day but lo and behold the car was ready same day. Casey’s Automotive has gained a new customer and I would highly recommend their services to anyone else looking for a new automotive shop.

I completely trust Casey’s Automotive over any dealership. They consistently do excellent work and provide amazing recommendations. I’ve been bringing my vehicle here for about a year now, and with over 100K miles, their care and honesty have made all the difference. I really appreciate that they never push unnecessary repairs and always work with me to find the best solutions. After past experiences of feeling taken advantage of elsewhere, I’ve never once felt that here. Their feedback on vehicle maintenance is always clear, honest, and helpful — truly outstanding service

Have been here several times mostly for state inspections and routine things, but their customer service is amazing. They’re friendly, pretty fast, and helped me get a rock out that was stuck between my brake rotor/dust shield at no charge :)

A friend of Mine referred me to Casey’s Automotive, I dropped off my car at 9 am and my car was fixed by 3 pm same day. I want to thank Casey, Matt and Eric for helping me out. My car wasn't starting but they fixed it, it was very cost effective and efficient. Thank you guys. I would absolutely recommend this place and would come here again if I have any more car troubles in the Future.

Above and beyond customer service Eric and the team were great. Caseys made me feel like family and were highly recommended by friends and coworkers glad I found this place. I saw a customer bring them a box of homemade cookies for their appreciation of great service.

Casey team is great! I like how the courtesy check is done. They point out things that I really need soon. Which makes my vehicle safe on the road. I will back for the recommended work and other services I would like them to perform.

Update: Recently I have been extremely upset about my brakes being faulty (nothing the guys can do about that), but they were so patient and very kind with me. They eased my mind and still show immense care by ensuring my car is in perfect condition and not charging me insane prices to stay safe. Thanks again guys!!! ⭐️⭐️⭐️⭐️⭐️ Casey's Automotive is the best place I've ever had my car serviced. I go to the one in Chantilly and Christian takes care of me. He's awesome, always patient when I'm angry, never rips me off, and I know my car is safe. I will forever go here. Thanks guys!!!

If you’re searching for a trustworthy, top-tier place to service your vehicle or give it a much-needed facelift, stop the search — Casey’s Automotive is the gold standard. From the moment I started bringing my vehicles here a few years ago, the difference was night and day. After years of being overcharged and feeling like my car was never truly “fixed,” discovering Casey’s was like a breath of fresh air. From day one, Eric and Casey treated me with honesty, transparency, and genuine care — something that’s become all too rare in the automotive world. Most recently, we brought in our F150 for a bit of a transformation, and Casey quite literally guided us every step of the way. He didn’t just provide a service — he partnered with us through the process, making sure we understood everything, never pressured us into unnecessary work, and made us feel confident and informed from start to finish. In an industry where it’s easy to feel taken advantage of, Casey’s Automotive proves again and again that they’re in it for the right reasons. Their integrity, passion, and customer-first mentality are unmatched. They don’t just care about cars — they care about you and your safety on the road. Bottom line: if you want peace of mind, exceptional service, and people you can trust with your vehicle, Casey’s is the place to go. Casey's Automotive

I had the pleasure of working with Casey! From the initial booking phone conversation to the very end of the appointment - Casey was super friendly, helpful and informative. I am generally not good at describing car issues/parts but Casey was really reassuring, making the entire process smooth and efficient. He explained specific details of the issues my car was having while also providing me a spreadsheet of those issues in order of importance. I was grateful for Casey’s genuine energy and at no point did I feel I was being scammed (as it commonly happens at many other car shops) I will be sure to refer friends and family to Casey’s Automotive going forward and I’ll surely be back myself! P.s. Love the cute coffee bar! I took one of their complimentary mugs home :-)

I definitely recommend this place they’re very professionals, great customer service and staff I took my Wrangler with an electrical issue in the light bars (off-road accessories) and they found the bad connection that the wires had and fixed it. I took it to different places before and no one knew how to do that kind of work. I’m very glad that I found Casey’s Automotive because they are the best! Five stars very deserved. If you are looking for good vehicle service and price go to Casey’s Automotive!! ??