Capital Auto Sales in
Chantilly (VA)

I had targeted a car that was at Capital Auto from several states away. Curtis was incredibly helpful, kind, and straightforward. Even sent me a 1-minute video of the underbody at my request. I did not end up purchasing that vehicle, but the entire experience through phone and text was top tier, and I can easily recommend this team. Thanks so much!

It was an effortless and easy experience from start to finish of buying my truck with Nelson, Sandra, and the entire team at Capital! Coming from PA, they made it so easy and stress free to get everything in order before I even arrived! The was no pressure and they make you feel good and right at ease with the whole buying experience! I would recommend anyone who’s looking for a vehicle to go right to Capital every time!!

I have now purchased 2 cars from this dealer and I absolutely love them. The first was a bmw x5 in 2020 and now Infiniti qx60. When I initially started looking, a Mercedes suv caught my eye(but I had a list with 4 others). Awd and under 70k miles were the requirements. I set up an appointment but was also surprised to be recommended the Infiniti. I test drove both and immediately hated the Mercedes anyway. But I knew as soon as I drove the Infiniti that was it. Jacinto was my salesman and Sandra was in charge of everything financial. They were incredible. The car is awesome, below my budget and as always, what sets cap auto apart from any other dealer is the lack of pressure and annoyance. It’s the reason I came back. The quality of service is just awesome. Not only are they professional, but they have a way of connecting with you on a personal level, which I feel like, if you’re going to spend 4+ hours there, is necessary. Really great crew and I’ll be back again I’m sure.

Unbelievably good customer service. Bought a car "as is" based on a 50 mph test drive near the shop. When I got her out onto the interstate at 70 mph, it was obvious the front differential was shot. Capital responded by saying, bring it back and will fix at no charge and provide a luxury loaner car. That happened, and they saved me a $4,000.00 repair bill. Absolute integrity, very much appreciated.

I bought my son a used Lexus SUV from Capital Auto Sales. I could not be more happy with my purchase! Everyone that works there was beyond polite and accommodating when it came to customer service and communicating the car buying process for me. Their office manager, Sandra, made sure that I could get in and out quickly without making it an all day process. Highly recommend!

Let me offer a little financial education wrapped inside a story and review because what happened at Capital Auto Sales was a masterclass in "Buyer Beware 101." We looked at a used 2011 Audi with low miles that was labeled a "Great Value" online via CarFax. Fun fact: those platforms base their ratings on local market listings, not true vehicle valuation. Translation: if ten dealerships all overprice their cars, the least overpriced one magically becomes a "Great Deal." It is basically the best of the worst award. The salesman seemed friendly enough at first until he learned we had our own financing. Suddenly he avoided eye contact like the truth was physically painful. Those were absolutely not the words he wanted to hear. And that is when the "FUN" math party started. Most credit unions follow a 125 percent loan-to-value rule which means they will only finance up to about 125 percent of a car's real verified worth so you do not end up deeply upside down the moment you sign. When our lender pulled the actual numbers using industry standard data, the car's true value came back at about $11k. Not the sticker price. Not the market hype. The real valuation. So a car worth $11k has a maximum safe loan amount somewhere around $13,700 total. This includes tax, title, license, and fees. That is the cap. Period. Capital Auto Sales, however, wanted us to pay several thousand dollars more than that...and was bold enough to ask us to put money down to pay for their markups. GASP...THE NERVE! When our credit union refused to fund the inflated price, the salesman suddenly rolled out an entire menu of preferred lenders who would be thrilled to help us overpay. You know the type. The ones that would probably finance a cardboard box with wheels if the dealership slapped on a protection package and called it "premium." Yes. Those. At that point the math was mathing. Once you know the real value of a car, agreeing to pay way above that would be financially irresponsible. No amount of awkward explanations or other lenders could change basic arithmetic. To make matters even more entertaining, they also tried to slip in junk fees and a questionable "APEX Protect" package which was really just an aftermarket tracker for their benefit...disguised as a necessity. None of it added value. All of it added cost. This is not business. This is bad business. Buyer Beware truly applies here. Capital Auto Sales relies on customers not understanding loan to value rules, true vehicle valuations, or the tactics dealers use to mask inflated pricing. If you shop here, go in with your eyes wide open. Better yet, go somewhere with ethical practices and transparent pricing. Protect your wallet before their deals empty it. We walked away educated, not defeated. And if this review helps someone else avoid overpaying by thousands, then sharing it was absolutely worth it. UPDATE AFTER OWNER RESPONSE DEC 1, 2025: The response mentioned “inaccuracies,” so this is a brief clarification. The vehicle’s valuation was not our opinion. It came directly from standardized industry guides commonly used in lending, including J.D. Power and Kelley Blue Book, shown to us by the salesman and later confirmed by our lender. Once a verified value is established, paying significantly above it is simply not financially responsible. Despite that, the pricing stayed above the verified value by pushing lenders willing to approve inflated amounts and by asking for extra money down. Either option still meant paying more than the car was worth, which their reply did not address. For clarity, understanding LTV limits is not new to us. What was unclear was encountering a dealership priced so far beyond true valuation that a reputable lender declined to fund it. Being told the car was “better suited for a cash buyer” does not make the pricing more reasonable. It simply removed the lender who identified the overvalue. I respect business. But there is profit, and then there is whatever this was. Buyers, read between the lines and protect your wallet.

Capital auto sales is the best place to purchase a good car It was a truly wonderful experience. I thank them very much for working so hard to get me a good and suitable car, and for helping me through every step and answering all my questions.nelson and Sandra and all the entire team were great This was the first time I bought a car from a dealer, and it will remain my favorite. When I decide to buy another car, I will definitely go to them.i appreciate it that

I am deeply disappointed with my recent experience at Capital Auto Sales. Only two weeks after purchasing a Honda CR-V from them, we started hearing a worrying noise from the brakes. When we took the car to a certified mechanic, we were shocked to learn that both the brake discs and pads were heavily rusted and worn, as you can clearly see in the attached photos. This is not only unacceptable for a recently sold vehicle but also represents a serious safety hazard that could have put our lives at risk. It is extremely concerning that a dealership would deliver a car in such condition without proper inspection or maintenance. We immediately contacted Capital Auto Sales to request a refund for the repair invoice from the workshop that had to fix the issue, but so far we have received no response or reimbursement. We genuinely hoped for a professional and transparent resolution, but this silence leaves us questioning their commitment to safety and customer care. Unless this matter is handled properly and the invoice is reimbursed, it will be difficult to recommend this dealership to anyone seeking a trustworthy car purchase experience.

I find a nice car online in this dealership. The salesman ( Nate) was extremely knowledgeable, professional in our interactions prior to the buying. When I finally got to the office, he did everything smoothly, quick and I was out of the door with my new car in a matter of an hour. Thank you very much Nate, we need more people like you in the business!

AJ Cruz, Vence in finance best team out there period. If you want a car with no hassle quick financing and a high quality reliable vehicle come holla Capital Auto Va. You won't regret it. ( Everything runs so smooth it's scary) You won't believe the deals holla at em.

I didn't ultimately end up buying from Capital Auto Sales, but it wasn't for a lack of anything they did...just happened to find a car local before I could find one that fit the criteria we had with them; However, I still wanted to write them an excellent review because Carlos was absolutely AMAZING throughout the process and really did everything he could to find us the right vehicle. Talk about patience and dedication to great customer service! Given all the hard work upfront, I am sure the final buying process would have been just as good! Appreciate everything they did for us along the way and will definitely keep them in mind if we should ever need another car in the future!

Don't trust anything from this dealer. I bought a "fully inspected" SUV from them; 4 months later and it's spent 8 weeks in the shop & $16,000 in repairs to just keep it on the road. Repeatedly, we were assured that their vehicles pass a thorough inspection, and they fix everything they find. Shortly after purchasing it the A/C broke (after they filled it with the wrong refrigerant), the sunroof leaked, the transfer case blew, the rear struts failed, and the power control unit failed. They offered to cut me a check for $200 to cover the A/C repair due to their "mistake", but it never arrived. The car also had a terrible smell. We eventually sourced it to the rear seat where it's very clear the dealer could have resolved it but chose not to. Take a look at the pictures. The rear seat is extremely easy to remove, but that was too much effort for them. Imagine what other known issues were deliberately overlooked. “Apex Protect” is a scam and is used as a tracker for repossession companies. Don’t pay for it and if you buy a car you need to tell them to remove it (it’s illegal for them to not disclose its purpose). Check behind your OBD2 port for where they hide the tracker.

Absolutely amazing experience at Capital Auto Sales in Chantilly! From start to finish, the entire team went above and beyond to make the car-buying process smooth, honest, and stress-free. Sandra, the General Manager, was incredibly welcoming and professional. Esteban, the owner, clearly takes pride in running a trustworthy dealership, and it shows. Tony, the Sales Manager, was knowledgeable, patient, and truly cared about finding the right fit for me. And Vense, the Finance Director, worked magic in getting me a great deal and explaining everything clearly. This is by far the best dealership experience I’ve ever had — no pressure, just great people who genuinely want to help. Highly recommend Capital Auto Sales to anyone looking for a quality vehicle and top-notch service!

I had a solid experience at Capital Auto. I worked with AJ, who really knew his stuff when it came to the 2022 BMW X4. He took the time to answer all my questions and made sure I felt confident in my decision. My husband and I drove 5 hours to get there, so I was definitely on a tight schedule—but AJ respected my time and kept things moving efficiently. I’ll be honest—I was a little hesitant about working with AJ at first because of some reviews I saw online. I even told him that. But I’m glad I gave him a chance because my experience was nothing like what I read. He made me feel comfortable and handled everything with professionalism and transparency. I was also able to negotiate a reasonable price for the vehicle, which I appreciated. Plus, I avoided some fees that I felt were unnecessary—so that was a win. Initially, I started off working with Tony, but AJ was who followed up with me. Tony had an issue verifying my check, and I only found out about it after walking over to ask what was going on. I had another check ready from a bank they usually accept, so it could’ve been handled faster with better communication. All in all, I’m happy with how everything turned out, especially thanks to AJ. And now I’m officially part of the BMW club—excited for what’s ahead!

I drove 9 hours to Capital Auto Sale and it was 100% worth it! AJ is hands down the best car salesman I’ve ever dealt with super friendly, responsive, and professional. From start to finish, he made the entire buying process smooth and stress-free. You can tell he genuinely cares about helping you get the right deal. Big thanks to Vense at finance as well he was great to work with and made the paperwork quick and easy. If you’re looking for a great deal and great service, this is the place to go! AJ and Vense will take care of you!

We had called this location inquiring about a car we were interested in, the phone was answered in a timely manner and the gentlemen who answered was kind, and patient and answered all questions before we decided to head there. Walter was our sales person, by the time we got there, the car was already parked up front for us to look at. He explained everything in detail. Walter was professional, kind, understanding, patient and all of the above. He did not make us feel rushed, he took his time. Vince from finance was also amazing. He quickly built a relationship with us and helped us through the finance part. Vince is someone who knows what he is doing, because before he even ran to a computer, he looked at the value of the car, factored in the down payment and with our credit score he was able to off the top of his head give us an idea of what the monthly payments would be (which was pretty darn close to the actual figure!) Now, that is someone who knows what they are doing. Thank you Capital Auto Sales for taking care of us! The only thing I disagreed with is making us purchase Apex Connect. I feel like that should be an option if a consumer wanted it considering most insurance company's offer GPS with their bundles & most cars already come with a built in service app. They kindly discounted it, but still, it seemed like it should be an add-on not a must. Overall, thank you Capital Auto Sales team for helping us purchase our car!

AJ was good salesman and Vincent the financial was excellent. Like the customer service. Bought a Cadillac SUV. Sandra was also very helpful. Great customer service

What a great experience we had with Nelson’s kindness and professional work with no pressure but smooth and pleasant buying process ! Also meeting Vense the sale manager was absolutely a joy . It was worth driving 2 hours to come here and buy this beautiful car !!!! Thank you so much for a great team work at your dealer ship !

I bought a nice Lexus sedan from this place. Nice experience altogether. The staff was surprisingly chill. It didn’t give me salesman vibes… it more so gave me we’re trying to get you a car vibes. I respect it honestly. Thank again Capitol auto sales??

Bought a 4Runner out of state for my son. Nelson helped with the entire process start to finish & was fantastic! He was very polite, professional & prompt. Everyone at Capital Auto was wonderful as well. I highly recommend when shopping for a new/used car. It was effortless & smooth.

I bought my dream car from the dealership and I can’t be more happy with it. Nelson was great and helped me achieve that goal. So if you looking for a car give Nelson at capital auto sales a call.

i have found this dealership online browsing for my dream car “2018 dodge charger srt392 “ i asked nelson if he could take my truck in for a trade and they said yes and gave me a very fair trade in price.. i’m from philadelphia theses guys picked up my truck and dropped off my dream car the next day super eazy and fast transaction will totally recommend them !. also very professional and always kept me up to date with everything

Easy peasy car buying experience. Thanks Sergio for making it a smooth transition from my Chevy impala to a Chevy Silverado high country. Financing was a breeze. I recommend doing the paperwork prior to arrival. Out the door in less than 2 hours! Great experience overall

EXCELLENCE!! World class customer service!!! My husband and I were skeptical buying from Capital auto as we had never bought from them. But let me tell you from the moment we walked in this wonderful dealership until we drive away in our new Lexus it was one of THE best buying experiences ever!!! Carlos, our salesman was just awesome!!! He went above and beyond to make our deal work!! The lady manager and Vince, the finance guy were just plain awesome too!!!! 5 star treatment all the way!! And boy does Capital Auto have an impressive inventory of vehicles!!! Buy with confidence from Capital Auto!!! We will again!!! ??

Buying my car with capital auto sales has been a great experience especially buying from out of state. My sales person Nelson was very helpful when I had questions about the vehicle I found online. He was with me throughout the entire process amd ansnered all the questions I had in a timely manner even on his days off ! If there’s anything you need help with, there whole team from financing , registration and transportation/ delivery made this purchase a great experience. Overall, this place provides great service and has a great team from the front office back office and especially to my sales rep Nelson !

The sales guys were great. I went in looking at a one of a kind Jeep with many modifications; it seemed like all of the sales guys knew everything about the Jeep. They all shared information about the Jeep. It was a great experience, I would buy another vehicle from them, and I would recommend them to anyone looking for a vehicle. Every car in their lot was clean and seemed in great working order.

Nelson was great. I drove 4 hours to trade trucks - we had the numbers about worked out before I came pending inspections of both vehicles. The truck I was buying exceeded my expectations- and they had no complaints about my trade. Very nice dealership / clean and everyone very courteous. They filled the tank before I left. I would definitely check these guys out the next time I need a vehicle- even though they are 4 hours away Great job Nelson! Randy T